Remove work or School access

Question

_{Thursday, March 16, 2017 12:07 AM | 4 votes}

I left my former employer 9 months ago. How do I remove a workplace or school account from my windows account (it is still showing on both my window 10 laptops and my mobile, all of which I purchased eg they are not my former employers)

All replies (44)

_{Tuesday, March 21, 2017 8:11 AM ✅Answered | 11 votes}

So there is no option to remove or disconnect:

_{Tuesday, March 21, 2017 8:29 AM ✅Answered | 5 votes}

Hi, 

Please click the Work account name and the option will show up. 

Please remember to mark the replies as answers if they help.
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_{Thursday, March 16, 2017 12:53 AM}

  To do that from the GUI, go to Control Panel>User Accounts. Click the link to Manage another account. This will display all the accounts on the machine.

  Select an account you don't want and select Delete the account.

    You need to do this from an account which has admin privilege.

Bill

_{Friday, March 17, 2017 6:19 AM | 3 votes}

Hi, 

Please open Settings -> Account, under Family and other people, locate the account you want to remove, then click Remove:

Please remember to mark the replies as answers if they help.
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_{Saturday, March 18, 2017 3:56 AM | 4 votes}

Thank you for your responses.

The issue is that the account is not showing in the family and other people section and has been removed. However, it is still showing under access work or school and there is no option to remove the account.

_{Monday, March 20, 2017 9:50 AM | 16 votes}

Hi， 

Is there the Disconnect button appear when you click the School account?　If so, just click it. 

If there is any error message appear, post back the screenshot. 

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Monday, July 3, 2017 11:19 AM | 61 votes}

I connected a work account to my personal Windows Mobile device some weeks ago, for testing purposes. Even though the device has now been completely removed on the company's Exchange Online servers it still shows on my phone under Email & App Accounts,  'Accounts used by other Apps'. When I select it all I see is a 'Manage' If I click Manage it takes me to login.microsoftonline.com . If I then select the account and tap '...' it gives me the option to 'Forget' - but that does nothing, it simply takes me to the company's login authentication.

However, I have now fixed this by going to Settings, Accounts, Access work or school. Tapping the rogue account there does present a Disconnect button.

_{Wednesday, July 19, 2017 11:58 AM | 2 votes}

This is the most accurate answer as the above does not work with Win 10.  THANK YOU!!

_{Saturday, July 22, 2017 9:32 AM | 2 votes}

Thank you very much, it's the only viable solution for Windows 10. Very, very easy to do! Looking for an answer to this for weeks.

_{Tuesday, September 5, 2017 1:08 PM | 2 votes}

This solution worked for me.  Last person using the laptop I was having an issue with was a student and no longer had access to Microsoft licensing from the school.  Control panel solution did not solve but found the "Disconnect" button.  Good job!

_{Friday, January 19, 2018 4:33 PM}

This didn't work for me, BUT if I switched my current admin account to a local account and not an MSN account, it signed me out, I signed back in, and NOW the option to remove was under the "accounts used by other apps" area! Thanks for leading me in the right direction.

_{Monday, February 5, 2018 11:38 PM | 1 vote}

Legend. This is such a pain and your advice fixed me right up.

_{Thursday, March 15, 2018 1:11 AM | 1 vote}

Mihai, Thanks.  Your steps worked.

_{Thursday, April 12, 2018 7:15 PM | 1 vote}

This didn't solve my school account problem, but pointed me in the right direction since Access to work or school is just above this section. Thank you very much!

_{Sunday, April 15, 2018 2:11 PM}

next time please read the question before answering the one. this one is particularly about work and school account which is one menu item above.

_{Friday, April 27, 2018 3:44 PM}

Alfie, you are a wizard of the computer!

Thanks so much for sharing your knowledge, the answer you presented worked perfectly for me, and I would never have found out how to delete the work account without your help.

Michael

MM

_{Monday, April 30, 2018 10:56 AM | 1 vote}

I do have the same problem. I cannot remove my work account. When I go to Email & App accounts and click on that account all I get is Manage button. If I click on it it takes me to my company sign on, that's all.

Thanks

_{Saturday, May 19, 2018 2:20 PM | 1 vote}

i dont have the disconnect button only the manage button.

When i click on this it sends me to my work (microsoft based account) to log in but my account has been deleted from work and no longer works.

what should it do

_{Saturday, May 26, 2018 7:46 AM}

This worked for me as well. Thanks.

_{Tuesday, May 29, 2018 3:43 AM}

Instead of Family & other people click on Access work or school and you will find your school account listed there.  Click on the account name and it will give you an option to disconnect the account.  Once you click on disconnect it will give you a warning that this will remove your access to the account, click "Accept" and the account will disappear.

_{Monday, June 4, 2018 4:09 PM}

Excellent! This was just what I needed :) Thanks for the help

_{Tuesday, July 3, 2018 12:12 PM | 3 votes}

On Monday, July 03, 2017 at 11:19 AM, Alfie_J typed:

However, I have now fixed this by going to Settings, Accounts, Access work or school. Tapping the rogue account there does present a Disconnect button.

This is the correct answer!

_{Monday, July 16, 2018 11:00 PM}

Not for everyone. I see the Disconnect button.

My problem is the below prompt. It appears after the blue Bitlocker warning shown elsewhere in the thread.

I don't even understand what it's asking. It wants an admin account, but it's identifying the account with an email address?? I tried different combination of passwords... my work account, the outlook.com account I am hooked into... but I don't see how any of these accounts would have administrator rights on this PC. Local accounts are not identified by an email address, right? (Just occurred to me, an O365 account would be the upn/password. But that would be my MS account and that's not working either.)

I think when "linking" this PC I selected Azure AD instead of the default, is how this mess started. I want to delete it try with Default.

--Guess I can't add pics yet, I just verified email account. This is what it says:

Windows Security

Enter alternate account info

To make sure you can sign in to this PC after disconnecting from the organization, enter the sign-in info of a local administrator account. This can be a local account or a Microsoft account. If you don't have one, you'll need to create one.

["Email address" field]

["Password" field]

_{Wednesday, September 5, 2018 9:56 PM}

This is the answer that is correct, and fortunately it works! Unfortunately most of the other answers are from well-meaning people who didn't read the question. Remember folks, you can attach multiple windows live/O365 accounts to a single local account login to enable you to seamlessly use office products to access both/all sets of files from your one local account. The issue the original user was posting was how to delete one of those ATTACHED account from your local account. If you don't you'll get these pesky notifications to say the account needs fixing, but when you click the notification, it takes you to a section where you have no ability to delete that linked Msft account from your locally used account. 

i had the same problem, came to this forum, ignored the answers suggesting you delete a local account, and came across these posts about the section mentioned above - The Access Work or School option seems to be the only place this can be done from. Glad there is a way, but i can't understand why under the settings section for account there are two sub sections where you can address a work/school account, but only ONE gives the option to delete that account, and it's not the one you end up at by default. This is a UI design that could do with a little bit of a review...

_{Saturday, September 8, 2018 4:55 PM}

Boom!  Thank you!

_{Friday, September 14, 2018 12:01 PM}

thanks worked for me

_{Monday, September 24, 2018 5:28 PM}

Works for me.  Thank you

_{Friday, November 9, 2018 11:16 PM}

this option worked - access work or school & disconnect.

Thanks!

_{Wednesday, March 20, 2019 10:41 AM}

Thanks, going to Windows settings, Accounts, then selecting the "Access work or school" subtab on the left shows the account I wanted to remove with the "Disconnect" option. Sort of a pain it's so hidden, but this worked for me. Thanks!

_{Tuesday, April 2, 2019 4:51 PM | 1 vote}

I connected a work account to my personal Windows Mobile device some weeks ago, for testing purposes. Even though the device has now been completely removed on the company's Exchange Online servers it still shows on my phone under Email & App Accounts,  'Accounts used by other Apps'. When I select it all I see is a 'Manage' If I click Manage it takes me to login.microsoftonline.com . If I then select the account and tap '...' it gives me the option to 'Forget' - but that does nothing, it simply takes me to the company's login authentication.

However, I have now fixed this by going to Settings, Accounts, Access work or school. Tapping the rogue account there does present a Disconnect button.

Just search "Access work fo school" in the search bar, click on the account then disconnect

_{Tuesday, April 23, 2019 1:14 PM}

Bill -

THANK YOU, Thank you, thank you.  I have called microsoft and they had no idea what i was trying to do.  This worked.  Amazing.  thanks again

_{Tuesday, April 30, 2019 9:46 PM}

Perfect. this has been bugging me from months 

_{Wednesday, May 29, 2019 2:35 PM}

The Remove button isn't there.

_{Wednesday, May 29, 2019 2:37 PM | 1 vote}

Thanks so much for sharing your knowledge, the answer you presented worked perfectly for me, and I would never have found out how to delete this

_{Monday, June 17, 2019 10:16 PM}

Worked like a charm, thanks

_{Thursday, July 4, 2019 7:51 AM}

Thank you so much!

_{Monday, August 12, 2019 11:17 PM}

Thanks man!

_{Friday, August 23, 2019 2:49 PM}

This solution worked for me. Thanks. RSWEB1.

_{Thursday, September 26, 2019 10:38 PM | 1 vote}

I have now fixed this by going to Settings, Accounts, Access work or school. Tapping the rogue account there does present a Disconnect button. This was suggested above and was the only thing that worked for me..

_{Sunday, November 24, 2019 12:58 PM}

This worked for me.  so simple.  tons of MS experts couldnt tell me how...

_{Sunday, November 24, 2019 2:29 PM}

This is the correct answer. 

the first answer in this list is incorrect

_{Tuesday, December 31, 2019 7:20 PM}

The same issue here.

"account has now been completely removed on the company's Exchange Online servers it still shows on my email settings/account under Email & App Accounts. When I select it all I see is a 'Manage' button, and If I click Manage it takes me to login.microsoftonline.com ."

The only difference is that I'am not able to login into my ex-work email account on login.microsoftonline.com, since the ex-work account does not exist anymore.

The website says, the username is incorrect. but the username is correct there is no mistyping, and there is no other option to delete this work email account.

What to do now? Is there any other idea or solution?

Thank for help in advance.

regards,



_{Tuesday, February 4, 2020 5:59 PM}

Thank you SOOOO much for posting this! I have tried for months to fix this issue. This solved it. Thanks again!!

_{Thursday, February 6, 2020 5:52 AM}

THANK YOU SO VERY VERY MUCH!!!!!!