Share via

OneDrive setup does not load the list of the folders to sync

Question

Wednesday, April 6, 2016 1:53 AM | 1 vote

Hi there,

I recently reset my Windows 10 Enterprise computer and was going about setting up a connection to my OneDrive account.

I can log in just fine, but when the setup process tries to load the list of folders & files to sync, it just times out after about 3-5 minutes and gives me an error.

The screen where it gets stuck is titled "Sync files from your OneDrive" and has this text: "Choose what you want to download to your OneDrive folder. You can get to these items even when you're offline."  In the middle of the pane, there is the 'spinning cicle' thing and a note that says "Loading your list of folders".

Once the timeout occurs (about 3-5 minutes?) the screen gives an error that reads: "There was a problem displaying your list of folders. If you continue, we'll sync all files and folders for now, but you can change this later in Settings" The 'spinning circle' also changes from that to a white X inside a red circle.

Unfortunately, it doesn't actually sync any folders or files, no matter how much time I give it.  The program icon in the system tray just stays in a state of "Signing in".

I've tried running the OneDrive executable with the /reset switch, but that doesn't seem to make a difference -- same result.

Any other folks run into this?  Anyone aware of a solution?

All replies (6)

Tuesday, April 12, 2016 2:24 PM âś…Answered | 2 votes

UPDATE:  I found out what the issue was.

My organization's ISP was blocking this IP address: 204.79.197.213

This is the IP that allows for the files to sync.  There is actually a different IP that provides for the login process (which is why I was able to do that just fine).

Anyway, that's what caused my issue -- once the block was lifted, everything works again.  Hope this might help someone in the future :-)

-Nate

Wednesday, April 6, 2016 1:56 AM | 1 vote

Hello,

Please run the OneDrive troubleshooter and see if it helps you:

http://go.microsoft.com/?linkid=9835055

Hope this helps, Good luck :)

Windows Troubleshooting & How to guides - http://www.kapilarya.com

Wednesday, April 6, 2016 2:10 AM | 1 vote

Hi Kapil.Arya,

Thanks for the reply.  I tried running that troubleshooter, but I get an error message that reads:

"Sorry, this troubleshooter doesn't work with this version of Windows

We disabled this troubleshooter because it won't work on this PC."

I'm running Windows 10 Enterprise edition (just confirmed in System properties).

-Nate

Wednesday, April 6, 2016 10:44 AM | 1 vote

Hi Nate, 

Please first try to reset OneDrive to see if it can fix your issue: 

  1. Press the Windows key + R.
  2. In the Run window, enter: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
  3. Click OK.

For further troubleshooting, test if it can be caused by corrupted system files, run commands below as admin: 

SFC /scannow

dism /online /cleanup-image /restorehealth

If there is any error, post back the dism.log and cbs.log onto network share service and share the link here for our research. 

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].

Wednesday, April 6, 2016 2:01 PM | 1 vote

Hi Kate Li,

I attempted the reset, but the issue persists.

I also tried the two commands you'd suggested...

SFC /scannow

dism /online /cleanup-image /restorehealth

...but they didn't run correctly.  I'm using a Windows 10 Enterprise 64-bit edition, and the errors indicated I was running the wrong commands for this version of Windows.

I then decided to reformat and run with a fresh install of Windows.  Issue occurs even upon a fresh, untouched install of Windows 10 Enterprise 64-bit.

I'm starting to wonder if this issue is actually a problem with my OneDrive account...?

EDIT:  I tried another computer and encountered the same issue.

Thursday, April 7, 2016 3:48 PM | 1 vote

Hi, 

This is no such issue on my Windows 10 with build 10586.164. 

Please make sure to install all updates and let me know your current build by running winver.

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].