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Question
Thursday, September 1, 2016 7:56 AM
Hi
I have trouble with Outlook 2016 in our company. We are using exchange 2013. I found this problem on more than one station.
When I try to use archive tool and for example: set archive items older than 1.1.2016. The Outlook looks like he is "archiving".
But old messages are not moved. It looks like it can´t recognize date. I tried reinstall office / set another date / input DWORD - ArchiveIgnoreLastModifiedTime "1" into outlook registry. Nothing worked.
Do you have any ideas or solution ?? Thanks (and sorry for my bad english)
All replies (5)
Sunday, September 4, 2016 6:34 AM ✅Answered | 2 votes
Hi,
>> The Outlook looks like he is "archiving".
By this do you mean Outlook shows "Archiving" on the status bar?
Are you using manually archive (File > Info > Tools > Clean up old items) or auto-archive (right click on a folder and select Properties > AutoArchive tab)?
Do you have items older than 1.1.2016 cached to your Outlook data file? If not, Archive won't apply on these Outlook items.
In addition, what if we try to manually drag some items to the PST file?
Please see the following article for more causes about this issue:
https://www.howto-outlook.com/faq/archivenotworking.htm
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards,
Steve Fan Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Tuesday, September 6, 2016 7:25 AM | 3 votes
Thank you very much,
The problem was in cache. Users were caching only 12 months back. I tried edit this cache mode to full and archiving was succesfull.
Thanks
Tuesday, September 6, 2016 8:32 AM
Good to hear that! Thank you for the confirmation.
Best Regards,
Steve Fan Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Friday, June 29, 2018 1:51 PM
I have the exact same issue with a user and I'm not even bothering playing with the registry, which could possibly fix the issue but the person who posted the question said it was useless. At this point, there are good chances that some config files are causing the problem.
What I'm gonna try next before doing more researches to see over and over useless solutions and a possible working solution is to use RevoUninstaller to perform a full cleanup of the system. Time is the essence, no time to play the mad scientist.
Monday, February 25, 2019 11:20 PM
Also had problem with cache. Cache was only downloading 1 year, so nothing prior to one year would archive.