emails defaulting to "IMPORTANT" are not showing in the Outlook Inbox.

Question

_{Monday, February 6, 2017 11:54 PM}

Emails defaulting to "IMPORTANT" folder but NOT showing in the general inbox.  I have to open both folders to see all my mail.  Some show up, but some don't.   If they are important, they should be both places.  Hating this!  Can I delete the "IMPORTANT" Folder?  

All replies (3)

_{Wednesday, February 8, 2017 3:28 AM}

Hi,

What's your email account? Gmail account with IMAP connection or other account?

If you want to remove the "Important" folder in Gmail account configured in Outlook, we can go to Gmail webpage, click Settings. Under Labels tab, the Important folder is listed under system labels, uncheck the checkbox next to "Show in IMAP". Save the setting in Gmail.

Restart Outlook to have a try.

Regards,

Winnie Liang

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_{Wednesday, February 15, 2017 2:43 AM}

Hi,

I'm just following up to see if there is anything I can help. If anything is unclear with the previous information I've provided to you, please don't hesitate to let me know.

If there is no problem, please mark an answer or answers so we can close off this thread. Your action would be helpful to other users who encounter the same issue and read this thread :)

Regards,

Winnie Liang

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Thursday, August 3, 2017 3:46 PM}

I now have the same problem.  This is for a gmail IMAP account.  Most interesting is that the emails show up on one computer with Outlook V15.30 in my regular inbox, but do not show up on another computer with Outlook V15.36.1.  It seems like in 15.36.1, any email marked important is segregated away from the inbox.  I have no filters set up in Gmail.  How can this be fixed???  I can't lose track of emails that are marked important, and shouldn't have to search through multiple folders just to make sure Im getting all of my emails.  Thoughts?

Thanks

jon