Sorry, something went wrong and Word was unable to start. (19)

Question

_{Wednesday, September 4, 2013 6:49 AM}

Office 2013, i reinstalled all of it + registry and cash clean, also ran OfficeFix, and still this message appears when i try to open certain word files, from outlook or just from desktop, the word program is opening normally when no files are involved, i also must say my computer is part of an organization (not a privet pc its in the company network don't know if its relevant) 

 what can i do? 

All replies (5)

_{Thursday, September 5, 2013 9:57 PM ✅Answered}

Hello There Greta84,

I had the same problem with outlook 2013 and solved it by doing a couple of things.

-first I disabled the "Google Cloud connect" add-ins in both "Word" and "Excel" (this only applies it you have it installed). if not just do the second step.

Secondly I disabled protected view in word.

Please Note : If you do  this- then 'any' file that you download from 'unknown' sources could cause harm on your computer if you open it.

1. Launch Microsoft Word (or Excel, Powerpoint, etc).

2. Click the 'File' menu

3. Choose 'Options'

4. Choose 'Trust Center'

5. Choose 'Trust Center Settings'

6. Choose 'Protected View'

7. Un-select the 'Enable Protected View for files originating from the Internet'

_{Thursday, September 5, 2013 7:37 AM}

Hi,

"the word program is opening normally when no files are involved"

What's the meaning of this words?

Did you run this "Fix it" tool?

http://support.microsoft.com/kb/921541

If yes, the issue still persists, please try to Clean Boot in your operating system to eliminate software conflicts:

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

http://support.microsoft.com/kb/929135

Karen Hu
TechNet Community Support

_{Tuesday, November 12, 2013 4:40 AM}

Thanks

_{Wednesday, January 1, 2014 9:54 AM}

Thanks a lot. Issue resolved :)

_{Wednesday, September 11, 2019 6:07 AM}

Thanks a lot. Issue resolved