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Question
Friday, July 11, 2014 3:19 PM | 1 vote
It appears the Clean Up options are grayed out for Online Archive folders. I was hoping to be able to run the Clean Up Folder option on some old folders, but can't seem to figure out why.
Is there a way to get this to work? You would think they would want that option to work on Online Archive folders to help free up space.
All replies (9)
Tuesday, July 15, 2014 12:46 PM âś…Answered | 1 vote
Looks like that is just to open a support ticket.
I guess I could move everything from my Online Archive into my main mailbox, run the cleanup, then move it all back to the Online Archive, right?
Monday, July 14, 2014 5:31 AM
Hi,
To my knowledge, Clean Up Folder option only works against your primary mailbox. You cannot use it for your Online Archive folders.
Thanks,
Ethan Hua CHN
Forum Support
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Monday, July 14, 2014 1:05 PM | 1 vote
That is very unfortunate! Where can we send feedback to Microsoft asking them to make it work for non-primary mailboxes?
Tuesday, July 15, 2014 2:12 AM
Hi,
To make it work, you'll need to submit a Feature Request via Microsoft Support: http://support.microsoft.com/select/default.aspx?target=assistance
(Please note that no charges will apply, but you might need a Microsoft agreement or supply credit card information to get it registered).
Thanks,
Ethan Hua CHN
Forum Support
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Wednesday, July 16, 2014 8:38 AM
You can do that way...
Wednesday, July 16, 2014 8:41 AM
Yes, of course, you can just create a folder in you primary mailbox as like the folder in your Online Archive, then drag all the emails from Archive to Primary mailbox.
Thanks,
Ethan Hua CHN
Forum Support
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Wednesday, July 16, 2014 1:52 PM | 1 vote
Thanks for the reply. It is still a shame that that feature won't work on any mailbox, only the primary. I can imagine people have GB's worth of email, that they'd be moving to their primary to clean it up, just so they can then move it back to the Online Archive.
Hopefully someone at Microsoft sees this thread and they can improve that Clean Up feature.
Friday, July 18, 2014 1:46 AM
Thanks for your feedback, your suggestion is very important to us.
I have collected and submitted the suggestion through our internal channel.
Our developers strive to capture Microsoft users' ideas and are working hard to create a more powerful and easy-to-use product.
Thanks,
Ethan Hua CHN
Forum Support
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Thursday, December 24, 2015 9:47 PM
It is still a shame that that feature won't work on any mailbox, only the primary.
I get your reasoning. Online Archive works on the server end, so I could see it causing a lot of resources being used to detect duplicates. The PST/OST is local and perhaps has a local index to make processing go fast without utilizing server resources. In practice, you clean up your folder for duplicates and they get archived to the Online Archive based on the Archive policy.
The only use case I can see is if you have an old e-mail you are loading into Outlook 2013 and want to clean it up. Since you're not likely to search on your old e-mails often, I don't really see the pro outweighing the cons in having the clean up feature available for Online Archives.
I haven't tried, but you could try changing the Archive policy to something less aggressive and see if the Online Archive come back. That'll let you clean up folders without you having to manually move e-mails around?