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Question
Wednesday, January 20, 2016 1:33 AM
I am running Windows 10 Education on Thinkpad X1 carbon 3rd generation.
My computer crashed 3 times with blue screen within 1 hour. I got this error message
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80020b9ec98, 0xffffd000228dac38, 0xffffd000228da450).
Can anybody help me identify the cause and propose a fix?
The dmp file is:
All replies (3)
Wednesday, January 20, 2016 3:56 AM âś…Answered
Related to Intel Wireless WiFi Link Adapter from Intel Corporation
Completely remove the current driver and install the newest driver available. For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149
Microsoft (R) Windows Debugger Version 10.0.10586.567 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\zigza\Desktop\011916-18156-01(1).dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*E:\symbols*http://msdl.microsoft.com/download/symbols.
Symbol search path is: SRV*E:\symbols*http://msdl.microsoft.com/download/symbols.
Executable search path is:
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 10586.17.amd64fre.th4_release.151121-2308
Machine Name:
Kernel base = 0xfffff801`f3a7e000 PsLoadedModuleList = 0xfffff801`f3d5cc70
Debug session time: Tue Jan 19 10:31:00.470 2016 (UTC - 5:00)
System Uptime: 10 days 0:06:01.233
Loading Kernel Symbols
...............................................................
................................................................
.....................................................
Loading User Symbols
Loading unloaded module list
.......................................
*** WARNING: Unable to verify timestamp for Netwtw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwtw02.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff80020b9ec98, ffffd000228dac38, ffffd000228da450}
Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)
Wednesday, January 20, 2016 2:58 AM
Open Device Manager > locate Intel Wireless WiFi Link Driver > Right click on it and select to Uninstall > Reboot > Get connected with internet > Visit Intel's support site to download and install the latest Intel Wireless WiFi Link Driver, which is fully compatible with Windows 10.
S.Sengupta, Windows Experience MVP
Thursday, January 21, 2016 6:55 AM
Hi,
Have you tried the suggestion provided by ZigZag?
Besides that, these articles also could be referred:
Bug Check 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Troubleshoot blue screen errors
http://windows.microsoft.com/en-in/windows-10/troubleshoot-blue-screen-errors
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