msra \offerra not working with windows 10 in domain

Question

_{Monday, December 16, 2019 1:00 PM}

Greetings!

I have some problem with remote assistance.
I use domain structure with windows 2012R2, and Windows 10 1903 on workstations.
I cant connect to remote pc, using msra \offerra.

Its working good  with windows 7 and configurated by group policy.

When i try to connect, i see message ""Your offer to help could not be sent" 
But i have all permissions and stay in group remote assistance. 
And all this work good on windows 7 in same domain.

I can copy for you all needed information from logs, but it will be on russian language.

Sorry, i have very bad english, but i am hope for your help.

Thank you.

All replies (3)

_{Tuesday, December 17, 2019 7:47 AM}

Hi,

If you enable “Computer Configuration\Administrative Templates\System\Remote Assistance\Configure Offer Remote Assistance” to allow remote assistance, please make sure that “Helpers” parameter are correctly configured.

As it is configured via group, please using “gpupdate /force” to force group policy update, then, re-start system and check the result.

Also, please check Windows Firewall, make sure that rules name with Remote Assistance are all enabled and allowed. If there is 3rd party anti-virus/protection software on Windows 10, please disable them temporarily and check the result.

Best Regards,
Eve Wang

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If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Thursday, December 26, 2019 8:14 AM}

Hi,

How things are going there on this issue?

Please let me know if you would like further assistance.

Best Regards,
Eve Wang      

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Monday, December 30, 2019 8:36 AM}

Hi,

I am checking to see how things are going there on this issue. Please let me know if you would like further assistance.

You can click “Mark as answer” if any of above reply is helpful. It would make this reply to the top and easier to be found for other people who has the similar problem.

Best Regards,
Eve Wang

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].