windows can't open add printer. The remote procedure call failed

Question

_{Friday, January 10, 2020 1:14 AM}

Recently we upgraded two computers from windows 7 to windows 10. Somehow when I tried to add printer, I got "windows can't open Add printer. The remote procedure call failed". The printer spooler is running and remote procedure call is running as well. RPC locator is set to manual. Tried sfc /scannow and did windows printer troubleshooting with no luck. 

Any suggestion will be greatly appreciated!!! 

All replies (6)

_{Friday, January 10, 2020 6:33 AM}

Hello,

Try setting Remote Procedure Call, RPC Endpoint Mapper, Remote Procedure Call Locator, DHCP Client services to Automatic Startup Type and start them. See if this helps.

Regards.

Microsoft MVP (Windows and Devices for IT)

Windows Insider MVP

Windows Help & Support [www.kapilarya.com]

_{Friday, January 10, 2020 8:20 AM}

Hi,

If possible, please try Clean Boot and check the result.

How to perform a clean boot in Windows:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

If problem persists, please run Winver and check the detail OS build number. Also, based on error happens time, try to find relate event log via Event Viewer.

Best Regards,
Eve Wang

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Friday, January 10, 2020 1:26 PM}

thank you all for the nice responses. Actually I was able to add printer but somehow the process won't add printer driver and says fatal error. Here is from the event viewer:

Here is from event viewer:

Log Name:     Application
Source:       Application Error
Date:         1/9/2020 9:05:26 PM
Event ID:     1000
Task Category: (100)
Level:       Error
Keywords:     Classic
User:         N/A
Computer:      xxxxx
Description:
Faulting application name: spoolsv.exe, version: 10.0.18362.476, time stamp: 0x0c68a260
Faulting module name: csantprt.dll, version: 2009.0.1.1, time stamp: 0x4af9cdda
Exception code: 0xc0000005
Fault offset: 0x0000000000008d58
Faulting process id: 0x1944
Faulting application start time: 0x01d5c76287fe83a7
Faulting application path: C:\WINDOWS\System32\spoolsv.exe
Faulting module path: C:\WINDOWS\system32\spool\PRTPROCS\x64\csantprt.dll
Report Id: e3b5b566-a6d5-4a2f-9fdb-585421146caf
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event%22%3E;
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-01-10T03:05:26.309406100Z" />
    <EventRecordID>2491</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LB007-DT.layfield.local</Computer>
    <Security />
  </System>

Any suggestion will be greatly appreciated!!!

_{Friday, January 10, 2020 3:14 PM}

Faulting module name: csantprt.dll
this is some 3rd party dll. It is not on my system.
"C:\WINDOWS\system32\spool\PRTPROCS\x64\csantprt.dll"

perhaps old brother printer drivers?
Windows 10 Printer spooling service will not restart

_{Saturday, January 11, 2020 1:20 PM}

thank you. That fixed the issue.

_{Monday, January 13, 2020 6:58 AM}

Hi,

Please remember to click “Mark as answer” if any of above reply is helpful. It would make this reply to the top and easier to be found for other people who has the similar problem.

Best Regards,
Eve Wang

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].