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Question
Thursday, January 26, 2017 9:38 PM
I have a user who had been using O365 Pro Plus - Office 2016 for about 3 weeks fine and then one day it started flagging"
Outlook 2016 - Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Outlook again.
Things I have Tried
Ran in Safe Mode - no issues
Logged in with my windows ID - no issues
Disabled all Addins - error
Recreated Outlook profile(removed app data files) - error
Removed any new applications that were installed around the time the issue started
Removed Office 2016 via add/remove programs and Via MS Uninstall - error
Tried tips from - https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10/outlook-2016-cannot-open-this-item-the-text/6588672a-96df-4516-8ac4-6381bd8d068b - did not help or updates did not apply.
To me the Safe Mode not having an issue screams that is an addin issue or some setting she tweaked. I disabled addins for her the error comes back. And when I am logged into the PC as me and run it with same addins enabled I do not get the error. And when I recreated her profile I removed all the folders I know of to delete in appdata roaming and local but the issue remains.
Thanks,
Rich
All replies (2)
Tuesday, January 31, 2017 4:18 PM âś…Answered
Turned out her Outlook was set in startup and once I removed her from there it was fine. We have others who do that function without issue but for her it was causing issues.
Friday, January 27, 2017 10:10 AM
Hi Rich,
Many of the items that you disabled by using safe mode are features that store their settings in the registry. Therefore, you should also consider following these steps if the issue did not happen when you used safe mode:
Note: Serious problems might occur if you modify the registry incorrectly. For added protection, back up the registry before you modify it.
a. Close Outlook if it is running.
b. Start Registry Editor.
c. Browse to the following registry location:
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook
d. Rename the \Outlook part of this key to \Outlook-1.
e. Restart Outlook.
See more troubleshooting steps when issue disappears after running in safe mode (See the "What to do if Outlook does not crash when you start it in safe mode" section):
Hope this helps.
Regards,
Steve Fan
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