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Question
Sunday, June 23, 2013 3:19 AM
I am trying to open MS Word 2013. I have purchased the MS Office online and pay a subscription. When opening MS Word, it comes up with the error message "Sorry, something went wrong and word was unable to start. (6)" This appears to be happening with all MS office applications. Can someone please help?
All replies (12)
Monday, June 24, 2013 8:44 AM ✅Answered
Please try to repair your Office as a quick fix.
If the repair doesn't work, please uninstall the current installed Office, and reinstall it again.
To uninstall the Office, follow the instructions in the following support article: http://support.microsoft.com/kb/2739501
Max Meng
TechNet Community Support
Monday, June 24, 2013 12:21 PM ✅Answered
See if the suggestions that Doug Robbins has made in the following thread helps: http://answers.microsoft.com/en-us/office/forum/office_365hp-word/word-2013-keeps-shutting-down-wont-print-to-my/708f3b8c-ac40-4e54-a028-fc18da6cf7c4.
You may also want to take a look at http://support.microsoft.com/ph/15834/en-us.
Stefan Blom, Microsoft Word MVP
Monday, January 27, 2014 9:39 AM | 3 votes
I faced this same problem and reinstalled office several times but no luck, then followed below steps and got my issue resolved:
Solution is that you run word in "Administrative" mode:
To run the Word program in administrator mode, try the step below:
· go to Computer, Programs files/Program files X (86).
· Look for Microsoft Office ->Office 15.
· Look for Winword.exe
· Right click on it and click Properties
· Click on the Compatibility tab and check the box forRun as admin.
· Clickok.
Monday, February 10, 2014 10:08 PM
The above worked just fine...
For Windows 8 follow these alternate instructions-
Pull up your mini tiles
Look for the Word tile
RIGHT click on the Word tile and you will see a check mark in the top right corner
Now look down to the bottom of your page and you will see an option to "Run as administrator"
LEFT click that option, you will be asked to permit this program to make changes to your hard drive
Permit the action and Word should automatically open for you at that time
Fixed my issue!
Tuesday, June 10, 2014 3:23 PM
This solution works great. Just have to search from winword.exe...good to go! Thanks!
Tuesday, August 12, 2014 7:31 AM
Hi
I got it to work by opening task manager and ending the officeclicktorun.exe process, it should restart by itself, if it doesn't open services and restart the "Microsoft Office ClickToRun Service" service, it has worked for me every time so far.
To end the officeclicktorun.exe process:
- Open task manager by pressing CTRL + SHIFT + ESC
- Select the Processes tab
- Scroll down the list to officeclicktorun.exe
- Right click the officeclicktorun.exe node and select End Process
Thursday, May 28, 2015 6:13 AM
Thanks, this is the perfect solution
Thursday, August 3, 2017 2:40 PM
Click to run is known to cause problems with click to run... brilliant!!!
Thursday, August 3, 2017 7:02 PM
Click to run is known to cause problems with click to run... brilliant!!!
In 2013, when this thread was started, click-to-run installations were rather unstable. Fortunately, that is no longer the case.
Stefan Blom, Microsoft Word MVP
Monday, September 25, 2017 5:48 PM
Click to run is known to cause problems with click to run... brilliant!!!
In 2013, when this thread was started, click-to-run installations were rather unstable. Fortunately, that is no longer the case.
Stefan Blom, Microsoft Word MVP
Lol what a joke. Still sucks.
Tuesday, September 26, 2017 8:08 AM
True, the traditional MSI installations are still MORE stable than click-to-run, but there is a huge difference compared to the first attempts with Office 2010.
Stefan Blom, Microsoft Word MVP
Tuesday, September 26, 2017 8:09 AM
Please start a new thread which describes the specific problem you are seeing. Which error messages are displayed, what happens, etc.?
Stefan Blom, Microsoft Word MVP