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Question
Thursday, December 14, 2006 7:05 AM | 16 votes
Go into Registry Editor (Start, Run, "regedit"). Go to HKEY_LOCAL_MACHINE, Software, Microsoft, Office, 11.0, Delivery. There should be only 1 directory under Delivery, which is your DownloadCode (mine was 90000409-6000-11D3-8CFE-0150048383C9). Select that directory. On the right side of the screen, right-click on CDCache. Change the value to 0.
honestly works with out a hitch.
All replies (232)
Friday, December 15, 2006 6:59 PM | 5 votes
One suggestion...
When I went into the Delivery directory, I had four "download code" directories, which were identical. I turned the CDCache value to "0" in all four. After exiting and restarting, it still didn't work. So, I exported then deleted the extra 3 versions of the CDCache. Then exited and restarted. It worked fine then. Thanks for this great solution to this very pesky problem.
Friday, December 29, 2006 2:46 PM
I followed your directions but was unsuccessful!! There is as you indicate only 1 directory under delivery but the number differs from yours - however on the right side of the screen under DownloadCode that number is the same as yours. I am puzzled as I was under the impression the directory under Delivery would be the same as the number on the right side of the screen under DownloadCode. Any advice. Please be patient as I am new to trying to sort problems out myself (usually call someone in - to my cost once when he installed a pirate copy of Windows Professional XP thus I had to pay extra to ensure I had a legal copy when I discovered what had happened. Thus not calling him in again!!). This problem has arisen whilst trying to install Office 2003 Service Pack 2.
Friday, January 5, 2007 9:47 PM
Your solution didn't work for me!
Tuesday, January 9, 2007 12:52 AM
Your solution works for me, thank you!!!!!!!!!!!!!!!!!!!!!
Tuesday, January 9, 2007 4:21 PM
Hi ,
Problem SKU011.cab after an auto MSupdate, and among others things it invited me to install MS Explorer 7. Sorrily I did it. After that MS Excel did not open anymore, nothing to do with installation CD . Tried after disinstalling the newly installed explorer 7, same behaviour. I searched on ms for a solution , and went to your message. I did as you indicate, the value on cdcache was 2 , I changed it to 0 and then close the REGEDIT. Try to open the Excel file and still it started the installation. But this time it gave another error: Errore 1311 . Impossibile trovare il file di origine C:\MSOCache\All Users\90000410-6000-11D3-8CFE-0150048383C9\MT561402.CAB . Assicurarsi che il file esista e di disporre dei relativi diritti di accesso. This means more or less in english: " Error 1311 - Impossible to find the file C:\MSOCache\All Users\90000410-6000-11D3-8CFE-0150048383C9\MT561402.CAB . " and so on . I point your attention to note that my MSOffice drive and start drive is not the C: but D: drive! May you help me? Thanks.
Augst
Friday, January 12, 2007 3:39 AM
If I change the value to 0 it gives an error message of error 1311. Another window comes up to tell me to retry to find that cdcache. Would u please tell me what should be done?
Friday, January 12, 2007 12:37 PM
Hi,
After many other tries , I went to the Control Panel, switched the Auto Update OFF, then went to the installed software and uninstalled all the upgrades (7) that happened the day before, the Explorer 7 has been uninstalled before with no results. Uninstalled these upgrades, I restarted the PC and endly all was again OK, excel and all works again OK.
Sorrily I have no copy of what I uninstalled, probably there is a log somewhere, but I do not care for. My pc is endly working again, that's enough. But I do not trust the auto upgrades anymore, hi!
73 de Augst
Saturday, January 13, 2007 12:50 AM
INKHand,
This totally worked for me! Thanks for posting this!
CK
Saturday, January 13, 2007 10:26 AM
Isn't this somehow related to this Support Article:
Sunday, January 14, 2007 7:38 PM
Hi,
I had the same problem with the Error 1311 after the regedit.
Do you have more than one Download codes?
*Because I had 4. The 1st one is different than the other 3. So what I did... *
I deleted the 1st one only & changed the value of the CDCache of the 2nd one from "2" to "0". Try this! But make sure you back up the 1st one before deleting in case it doesn't work with you.
Good Luck!
Friday, January 19, 2007 8:57 PM
Can't thank you enough, Inkhand, for the solution to the SKU011.CAB messages. Worked first time just as you described. I think I "caught" this ailment when I simply went to the MS Office update site about a month ago and downloaded the latest update. Either that, or the Norton Registry cleaner that ran about that time might have caused it. Anyway, the CD Cache code was "2" and I changed it to 0, as you suggested. FYI, the next time that I used Excel (office) the dialog box appeared saying it was being installed, then Excel came right up. Now Word 2003 and Excel come up nicely without dialog box comment whenever I click their icons. IOU a cold one. Bill
Friday, January 19, 2007 9:12 PM
This is sooooooo awesome! Worked like a charm. This after four days of calling Microsoft, enduring endless hours on hold, and trying to obtain a fix from someone who barely speaks English!!! It was maddening!
Thank you!!!
Saturday, January 20, 2007 12:33 PM
I kept getting this problem everytime I tried to use registry mechanic...i got a box signing me into office 2003...and then couldnt find file sku11.cab, took your advice and wow it works...thanks a lot!
Saturday, January 20, 2007 7:23 PM
Works for me, as well.
Sunday, January 21, 2007 1:59 AM
Thanks .. had 2, changed 1
Tuesday, January 23, 2007 6:05 PM
Thanks. This works fine.
Wednesday, January 24, 2007 2:18 AM
HOLY COW!!! It worked PERFECTLY the first time! You are a genious! Where are you when I have the rest of my computer issues? Thanks again!!
Thursday, January 25, 2007 10:10 PM
When I got to Delivery using your instructions, I had two directories. Should I delete one of them?
Saturday, January 27, 2007 7:56 PM
Perfect.
I change mine from "2" to "0"
Thx
Monday, January 29, 2007 7:09 PM
INKHAND, you are the man... errr woman... whatever. Worked for me the first time without even a reboot. Thanks for helping a desperate computer dummy. Two thumbs up.
Wednesday, January 31, 2007 4:38 AM
It also worked for me. Thanks!!!
Sunday, February 4, 2007 11:47 AM
Worked perfectly, thks a lot for your hint. Not being an IT expert, this took me 20 sec as opposed to a "nightmare" in other solutions.
Thursday, February 15, 2007 2:34 AM
may you be blessed with a long life of happiness, wealth, and health.... in other words, it worked!
Sunday, February 18, 2007 9:15 AM
Hi,
It works for me. You are perfect. Thanks a lot for your suggestion. Two thumbs up for you.
Monday, February 19, 2007 2:08 PM
I am away from home, hence no disks, I am trying to import my contacts, which is looking for a csv file, which i have already downloaded.
Outlook is looking for this sku011 file, and it cannot find it. I did the registry change to 0 and now says
Looking for Microsoft Office Outlook Translator
Error 1311. Source file not found. C:\MSOCache\All Users\90000409-6000-11D3-8CFE-015004838C9\L4561403.CAB. Please verify that the file exists and you can access it.
I do not understand why windows would not put all you need into the original installation files.
Saturday, February 24, 2007 9:38 AM
Hi there,
I'm having a problem with my computer,here's the details:
sku001.cab...file not found.
and after trying to open the excel, the mesage was...fatal erroe during installation, i have a lot of things to do...please help me on this...
thank you..
clyde
Wednesday, February 28, 2007 2:55 AM
.. "SKU011.CAB Solution" it may be for most, but definitely not for all.
.. Me, for instance. My problem seemed to be with my Outlook (fm MS Office Pro Edition 2003). I had the same thing coming up after my system went wonky (howzat for techspeek?!). I did a search on MS Live and came up with this link (look for the entry dated 04-Apr-2006), which sent me to another link (posted 2 years ago). If you look really close to that post and the opening post by INKHAND here, you may notice a slight touch of plagiarism. Anyway, never mind me, I'm just pooping on INKHAND's parade...
.. I tried the solution, tho' my regkey was numbered slightly diff at the beginning AND I had 2 of 'em. I changed the 1st to 0 w/ no fix. I changed it back and then the 2nd to 0 w/ no fix. I changed both to 0 w/ yaddayadda. I deleted the first, & left the 2nd at 0. I re-pasted the 1st & deleted the 2nd, all the while leaving the value data at 0.
.. Then, I tried the whole exercise again (copy, cut, paste, etc) but w/ the value at 2, which was the original. The only diff I had thruout the entire ordeal was an occasional error msg same as has been posted elsewhere here (gawd, what vile grammar I gots!).
.. My solution? Beats me! My Outlook just suddenly checked my mail and d/l'ed a msg whilst I was typing furiously away here. Oh, I guess I shoulda mentioned that I got the pgm to open by simply clicking on "Cancel" ea time it attempted to "configure" Office (a total of 11 times). My problem is NOT solved, as I just closed & reopened Outlook & had to go thru the Cancel biz again (12, this round).
.. Do a Live search for SKU011.CAB. I got 2,780 hits. I'll do some research and try to post my shot at plagiarism for those who the regedit didn't work for.
.. Keep on truckin', all you wanna-be geeks! And I'll lead the way!
ah-ONE-and-a-TWO...
Thursday, March 1, 2007 11:27 AM
Thanks.
Sunday, March 4, 2007 8:50 PM
This worked perfectly on my computer.
I just had my office 12 trial expired, so i tried to go back to office 11. i removed the office 12 trial and it gave me that damn sku001 error. i edited the registry and opened office, and it automatically went to office 11 and worked perfectly. thanks!
Sunday, March 11, 2007 7:51 AM
when i go to start, run, regedit, i get a msg saying "regedit is not a valid win32 application"
any suggestions? many thanks
Thursday, March 15, 2007 4:52 AM
I had 3 DownloadCodes.. I changed the first one to 0.. worked perfect! I love you!
Thursday, March 15, 2007 8:45 PM
This solution worked perfect thanks for taking time to post this solution. I followed it until i got to the step right click on CDCache change value to 0. When i right clicked i then clicked modify then i changed my value from 2 to 0, after this everthing worked fine no more having to install thencancel and then word or excel would open phew feels good to have a comp that works thanks, jon
Thursday, March 22, 2007 1:18 PM
Should I change the modify to 0, or the modify Binary data to 0? Both??
Friday, March 23, 2007 8:43 AM
Very helpful. I had two downloadable code so I changed them both to 0. I'm now a happy camper. Thanks.
Monday, March 26, 2007 4:18 AM
Thank you so much INKHAND!!! After months of irritation it is finally over. It took me a bit of time to find the correct place, but it was well worth it (never been to regedit). No more sku with Word! This is truly priceless advice (the little luxuries in life..). Thanks again. J
Tuesday, March 27, 2007 3:17 AM
Many thanks Inkhand, this fixed my problem first go!
Cheers!
Wednesday, March 28, 2007 2:07 PM
First time using msdn support... your solution worked perfectly... thank you for a wonderful first experience... I'll be back...
Wednesday, March 28, 2007 2:14 PM
I never received any replies to my post, but I reinstalled Office with the CD and it is now fixed
Thursday, March 29, 2007 8:06 AM
Hey,
You are a real genuis! I was searching high and low for my CD, thinking of re-installing the whole program ... but cannot find it!!
I saw your postings and hey hey, just by doing simple things you instructed step by step ... IT WORKS!! wow ... the first time i get computer problem solved real fast and no hassle!!
Thanks for your posting ... keep being a big help to our future problem solver!!
Singapore
Thursday, March 29, 2007 3:04 PM
OMG! it worked just like that!
Thank you so much!!
You are my savior.
Thursday, March 29, 2007 6:54 PM
when i do this it says that regedit in not a valid win 32 app
Friday, March 30, 2007 4:27 PM
Hey there I need help I the same thing happened to me what did you do???
Sunday, April 1, 2007 11:47 AM
Thanks man. You are the 'Problem Solver' aren't you.
Worked without a hitch!
Cheers
Monday, April 2, 2007 6:44 PM
thank you! this worked for me as well.
Tuesday, April 3, 2007 12:21 AM
I think I have a problem. when I go to "regedit" I get the following:
regedit.exe-Application Error. The application failed to initialize properly (oxc0000005). Clic on Ok to terminate the application. Is there a way around this please?
Tuesday, April 3, 2007 2:06 PM
Thanks for the tip - works fine here! Cheers, R.
Wednesday, April 4, 2007 3:46 PM
Thanks man... mine had 3 directories, changed them all to 0. Works fine now !
Friday, April 13, 2007 3:11 AM
you are so cool 3 weeks i been fightin found you and excell was open in 2 minutes YOU ARE AWSOME
Thursday, April 19, 2007 3:11 AM
Don't put the .exe on the end. It should be "regedit"
Saturday, April 21, 2007 1:12 AM
I am having a problem with Excel: I tried to change in my registry/Delivery/CdCache (right-click-modify) the "2" to "0", but I still have an error message (1311).
Please help!!!
Monday, April 23, 2007 9:55 AM
works for me even though I have 3 different codes in the registry
Tuesday, April 24, 2007 2:51 PM
You are brilliant-works like a charm. Thanks
Friday, April 27, 2007 4:05 AM
Thanks a ton. It worked like magic. I think the problem started after I installed the Office 2007 converter.
Saturday, April 28, 2007 3:37 PM
I have the same problem and am looking for the solution. What did you do to fix it? thanks
Saturday, April 28, 2007 11:45 PM
hey when i click on 90000409-6000-11D3-8CFE-0150048383C9 nothing appears but (default) any ideas
please help
Sunday, April 29, 2007 2:18 AM
This worked like magic. I can't believe anything could be this easy to fix. I followed instructions, no download, no money out, no time wasted god bless** INKHAND** on this one -- life doesn't get any better -- jhe, san gabriel -- 
Tuesday, May 1, 2007 12:20 AM
YOU ROCK!!!!!
Tuesday, May 1, 2007 2:10 PM
worked for me perfetly! Thanks Inkhand.
Would love to know "How" it worked!
Wednesday, May 2, 2007 10:19 PM
it works for me prefectly. thanks a lot.
Friday, May 4, 2007 5:59 PM
Sweet. Worked like a charm.
Wednesday, May 9, 2007 1:10 AM
thank you so much it works like a magic and no need to look for cd
Thursday, May 10, 2007 10:25 PM
thanks very much for the very usefull tips how on earth did u fiond all that out?
eny way your solution realy works
thanks
Tuesday, May 15, 2007 12:35 AM
This worked without a hitch. THANK YOU!!!
Wednesday, May 16, 2007 5:50 PM
Tank you.
Your solution was exitous for my.
Saturday, May 19, 2007 4:18 PM
Worked perfectly!!!! Thanks!!!
Wednesday, May 23, 2007 7:17 PM
Didn't work for me. Now I get a message that the file "90000409-6000 " is not available. How do I make it available?
Thursday, May 24, 2007 6:23 PM
Worked for me too, thanks!
First I couldn't open Excel, so I followed your instructions and now I can.
I don't understand it, but I'm glad of the miracle!
Tuesday, May 29, 2007 11:38 AM
hi
i tried the CDCache to value 0 and initially it worked but got the error 1311. Someone mentioned to remove the 1st entry in the reg. I tried it but it could not be deleted.
Maybe you have better advice for me: i am trying to import my address book from another source and it wants to install a translator (from d which i don't have...
Thanks
A
Tuesday, May 29, 2007 5:12 PM
Dear Inkhand,
It perfectly worked for me!!
Thanks a lot for your solution...!!
Wish you luck !
Thursday, May 31, 2007 6:01 PM
I have never edited my registry before. I followed INKHAND'S instructions and it worked perfectly.
Monday, June 4, 2007 8:38 PM
I have the best best solution to fixing it without the cost of money. i'm willing to tell u but u will have to mail me.
Tuesday, June 5, 2007 3:03 PM
the SKU011.cab problem was driving me mad. Work was becoming impossible.
Tried the solution you suggest. Excel is now working just fine.
Much help. Thanks.
Wednesday, June 6, 2007 1:33 PM
I tried this and it didn't work, I noticed the numbers under Delivery and the number beside DownloadCode are slightly different. Is this the cause? Should I modify them to the same numbers?
Perhaps change the default value? It says (value not set).
Wednesday, June 6, 2007 3:58 PM
Did you ever get a solution for this ?
If you did, could you share.
ME2!
Tuesday, June 12, 2007 3:11 AM
Thank you. Your solution worked here.
Thanks Again
Friday, June 15, 2007 1:03 AM
Please help me.
thank you
Saturday, June 16, 2007 5:14 PM
I am trying to import a file from my desktop through Outlook’s: File, Import and Export, Import from another file, CSV (windows), etc. I get to the next step and the installation instructions want me to locate L4561403.CAB. That isn’t on my installation disk. Any ideas?
Monday, June 18, 2007 9:48 AM
hello Death Paladin
I'm getting error of SKU001.cab missing and does not allow me to run any application.
Can you Please guide me to troubleshoot this problem??
Thanking you inAdvance
Regards
Neetal Shah
Tuesday, June 19, 2007 12:50 AM
| Death Paladin wrote: | |
|
Friday, June 22, 2007 6:38 AM
Uhhh, yeah. So I tried what you suggested I do, and now when I try to download something, it says it can't find the registry number. I didn't even bother with that!! I'm so lost, and I'm really worried that my computer is really messed up now. Is there any way you can help?
Friday, June 22, 2007 6:42 AM
I said registry number when I meant download code. whoops, sorry.
Friday, June 22, 2007 8:02 AM
Inkhand you are amazing!!! thank you very much you've made my laptop life back to working order and it was needed...
I've tried for six weeks looking for the secret and you are it!
Everyone Inkhand is great!
best wishes Hot Rod Honey
Saturday, June 23, 2007 7:57 PM
SKU011.CAB
Tuesday, June 26, 2007 2:13 PM
Please can you tell me how to get rid of this stupid SKU011.CAB missing. Not sure if my issues is different to others, but this only comes up when opening Access. Word, Excel etc open perfectly OK.
I have tried editing the Registry CDCache directory as a lot of articles show, but still the same.
Please respond ASAP as I have 20 PC's down with the same issue.
I
Wednesday, June 27, 2007 2:13 AM
hi,
I have the same problem with Excel too, and it says the SKU011.CAB is missing,
how can Í solve that problem? please help me, my email is [email protected]
thank you in advance for your help
tomy
Wednesday, June 27, 2007 6:06 PM
http://useful.wordpress.com/2006/01/26/sku011cab/
i googled SKU011.CAB and this link popped up, works great
Tuesday, July 3, 2007 2:01 PM
Thank you so much!!!
directions were perfect
we were contemplating buying a newer version . These updates worked perfectly
Wednesday, July 4, 2007 9:45 AM
Hi, Need Your Advise, Pls
Friday, July 6, 2007 6:16 AM
Great Solution........... it is work very well.......... thank you very much............
Saturday, July 7, 2007 5:41 PM
Hi, Can you please send me the solution for this... I'm fed of this message. My email id is kanreddyjp[at]yahoo.com
Thanks in advance.
Reddy
Saturday, July 7, 2007 8:36 PM
Hi
When i open the 'delivery' file, there are 4 directories, which were:
Default REG_SZ (value not set)
CDCache REG_SZ 2
Download code REG_SZ 90000409-6000-11D3-8CFE-0150048383C9
Local Cache Drive REG_SZ C
I changed the 'CDCache' to '0', closed the Registry Editor and tried to start up Excel. It began to install but then came up with the 1311 error, saying that i had to verify the file exists and that it can be accessed.
What now??
Please help asap, i haven't been able to use my Excel for about a year now and i'm abou to throw this bloody computer out of a window!
Thanks in advance
Gemma
Saturday, July 7, 2007 9:09 PM
So, after trying to work out how to get around this Error 1311, i randomly tried to start Excel - which was the only app. i had a problem with - in a new window, while the error dialog box was still open (before i clicked on cancel, i mean), and it started up straight away. What's going on? Will i need to do this every time i want to start excel? or can i get rid of this error msg?
Can anyone help?
Gemma
Tuesday, July 10, 2007 1:40 AM
Yippee! Works like a charm, thanks!
Tuesday, July 10, 2007 5:02 AM
it works!!!thanks so much..
Monday, July 16, 2007 1:55 AM
I tried, and it didn't work for me. I restarted after doing what you said. I did everything I know to do (put the CD in, etc.). All I am trying to do is export to a .csv file and it won't allow it. Any other ideas? Help!
Friday, July 20, 2007 2:43 PM
Wanted to let you know your solution solved my problem with this file too and my download code matched yours. Thanks.
But after I got past that bump I ran into another request for with same downloadCode\G3561403.CAB which was suppose to be under my MSOCache\All Users directory. Any ideas?
Saturday, July 21, 2007 10:23 AM
Thanks INKHAND really worked a treat.
How did you know this though! You will have to get out a bit more mate.
Thanks again - brilliant.
Big Old Lou in the UK.
Friday, July 27, 2007 9:32 AM
thanks a lot for the tip.
appears to have worked for me!
Saturday, August 4, 2007 7:37 PM
Absolutely brilliant..thank you so much..........I've been getting round the problem by just clicking on the cancel and Word still seemed to run OK, although I wasn't doing anything too advanced. It was still very annoying, thanks again
Tuesday, August 7, 2007 4:58 PM
It worked great. I need Excel to do my job, and I've been without it almost a week. Now I'm back in business!
Wednesday, August 8, 2007 3:49 PM
Sorry, I use Windows Vista, and can not find this CDCache on the right side of the screen.
Sincerely,
Stanislav
Monday, August 13, 2007 1:36 PM
Monday, August 13, 2007 2:27 PM
Thank you for the letter, but the problem is, that I can not find CDCashe in that Directory. I am using Windows Vista.
Sincerely,
Stanislav
Thursday, August 16, 2007 4:17 PM
Thank you so much, INKHAND. Your advice worked for me.
Thursday, August 16, 2007 7:53 PM
hi
I to have the problem where I can't export my outlook 2002 contacts to excel. I only have office 10 and there doesn't seem to be a "delivery" I do have the download code same as yours I have two. I don't have the CDCache either, what do I do? [email protected]
thanks
Katie
Saturday, August 18, 2007 4:46 AM
I did all of the registry stuff, but know i get a 1311 error code?? any suggest would be nice..
Thanks for the help so far.
Drew
Saturday, August 18, 2007 7:04 PM
Hi TominTuckson...did you ever get the missing sku011.cab problem resolved. I saw your post where you tried going through regedit and changing the CDcache number to 0. This did not work for me and I am really frustrated!!!! Any clues?????
Saturday, August 18, 2007 7:12 PM
Hi, TominTucson:
I read your response regarding the missing sku011.cab file for Excel. Did you ever get yours to work? I tried going through regedit and changing the values to read 0 but that didn't work for me either. I am so frustrated...Let me know if you have figured it out.
Thanks,
Jackie
Sunday, August 19, 2007 6:34 PM
Excellent job. Worked perfectly first time. Good job buddy.
Sunday, August 19, 2007 7:38 PM
Dear Inkhand,
Thanks so lot................it worked fine. However, I still do not understand why it works? When I open my CDCache it showed 2...what does it means??? and changing to 0 what does it means???
Anyway, thanks.
Khamus
Monday, August 20, 2007 5:19 PM
Had the same problem everytime i open my excel and OMG this works! Thanks a lot!!!! XO
Monday, August 20, 2007 8:24 PM
Thank you it really worked
Tuesday, August 21, 2007 6:32 PM
Great solution! It worked first time! Thanks.
Monday, August 27, 2007 2:41 AM
Fantastic solution
Thanks INKHAND
JS
Thursday, August 30, 2007 1:48 PM
Thank you, it worked just like you said it would.
Friday, August 31, 2007 12:56 PM
Thanks mate, worked perfectly
Friday, August 31, 2007 5:46 PM
Thank you so much this worked without any issues. It saved me a lot of time and energy!
Sunday, September 2, 2007 12:05 PM
error 1311. anyone got a clue on that little chestnut?
Thursday, September 6, 2007 8:43 AM
Went into my registry. Under my delivery code was 90110409-6000-11D3-8CFE-0150048383C9, but download code was the same as yours. Chnaged my CDCache to 0 but now get error 1311. scource file not found.
How do i fix this??
Rely need my excel to work!!!!
Thursday, September 6, 2007 5:15 PM
Thanks for posting this. The problem was really bottle-necking my work & I didn't have my installation CD nearby. Saved me an enormous amount of time!
Tuesday, September 11, 2007 10:17 PM
Thanks Ink solution worked like a champ!! Great job.
Thursday, September 13, 2007 12:52 AM
All goes as above until I get to "Delivery", Expands to "Source Engine" Expands to "Settings" and that is it. Cannot pull up the CDCache at all. My OS is XP Home Edition and I have had Office installed. The computer crashed and had to be formatted all over. Now I can not get Office back on.
Marie Holmes
Saturday, September 15, 2007 1:14 AM
Thanks for the solution. It appears that worked for me. Is anyone else getting tired of Microsoft?? I had to buy 2007 for college, even though my computer is less than a year old. Grrr. It took my husband and I 10 min's to figure out how to open the stupid package, it would be easier to break into Fort Knox! Then when I finally start to load it and get an error message. That's a lot of hassle for one cd. Oh well, I'm off to study, thanks for the tips.
Saturday, September 15, 2007 9:53 AM
This information usefull and my problem solved.thank you and may god bless you.
Monday, September 17, 2007 4:55 PM
Hi I'm envious that it's working for almost everyone. But I'm in that 15 - 20% category where it didn't. I go the 1311error message and any excel spread comes up with The Microsoft Office 2003 engine. Did we get an answer for this yet? Anybody? Thanks - Mike ....GO CUBS!
Tuesday, September 18, 2007 9:43 AM
Halo, thank you so very much for your tips. It works ! I have been spending many hours following MS support & help manuals but all methods didnt work. I wondered why I would come up with this problem. If I upgrade to MS Office 2007, will I have the same problem again? Thanks.
Rick
Thursday, September 20, 2007 4:38 AM
Thank you so much! We just had this problem and checked out if others had it too. Thanks again for your posting. IT DOES WORK!
All the best
Tuesday, September 25, 2007 2:24 AM
You are so awesome. I can't thank you enough.
Wednesday, September 26, 2007 3:23 PM
Hullo - - having done as advised in the registry, i'm still having problems - - apparently, the relevant file is not now available.
any thoughts?
thank you muchly
Thursday, September 27, 2007 2:21 PM
Inkhand is a rockstar - worked! fastest I ever resolved an issue!
Thursday, September 27, 2007 3:48 PM
Me too - I can open excel after I get the 1311 error code but what a hassle to do each time. I've scrolled through this whole post - maybe 15+ q's on this code with no reponse.
Can ANYONE help?
Monday, October 1, 2007 1:18 PM
Please help. I have SKU011.CAB problem with office 2003 but didn't resolve it (just aware of this forum today). My office 2003 was upgraded & replaced with office 2007. I tried the suggested solution but it does not resolve the issue. The DownloadCode is the same as yours. Grateful for your help.
Monday, October 15, 2007 10:02 AM
thanks! I've solved the pesky problem as you have said! God bless
Tuesday, October 16, 2007 6:22 PM
I have the same problem, i tried your method but it doesn't work. My code is the exact same as yours however i have 2 different directories under delivery and none of those codes match the download code. I'm not sure if it is suppose to in the first place but im guessing that might be the problem
Please help really need excel for work
PLEASEEE SOMEONE HELP!
Friday, October 19, 2007 2:35 PM
I changed the Windows XP user. When I tried to open MS Office Pro 2003 Excel, it would look for the sku011.cab file. I did not have the original CD. I tried this solution, and it fixed my problem. Thank you.
Wednesday, October 31, 2007 3:06 AM
indeed, without a hitch - thank you
Wednesday, October 31, 2007 3:43 PM
Hi someone !
I need some help here.
When i open the 'delivery' file, there are 4 directories, which were:
Default REG_SZ (value not set)
CDCache REG_SZ 2
Download code REG_SZ 90000409-6000-11D3-8CFE-0150048383C9
Local Cache Drive REG_SZ C
I changed the 'CDCache' to '0', closed the Registry Editor and tried to start up Word or Excel. It began to install but then came up with the 1311 error, saying that i had to verify the file exists. I am stuck till here. Pls help asap.
Thanks in advance
Jov
P/S I had two 'download codes' directories which were both identical and so I exported then and kept one one and it still didn't work. I really need help !!!!!!!!
Friday, November 2, 2007 3:12 PM
I am having the same problem...did you get a solution? If so can you send the solution to me?
Thanks,
JuniorBat
Monday, November 5, 2007 2:20 PM
Hi Junior Bat
I have not received any reply from anyone as well. Let's hope some kind soul culd help.
Jo
Tuesday, November 6, 2007 2:49 PM
Setting the Regedit key to 0 worked fine for me!
Thanks a million.
Tuesday, November 6, 2007 9:49 PM
Worked great, didn't even have to reboot!
Thursday, November 8, 2007 4:32 PM
This worked for me! Like the “ProblemFixer” I had more than one “Download Code” directory. Thanks for your help!!
Sunday, November 11, 2007 3:00 PM
Thank you so much!!! this fixed my microsoft office 2003! I thought i had lost all my work!
Monday, November 12, 2007 7:03 PM
I'm having the same problem, with the same program. I know someone else said they just reinstalled Office with the CD but I haven't been able to find my CD for quite some time.
Let me know if you get any response.
RtP
Monday, November 12, 2007 7:28 PM
Hey everyone! This is really aggravating because while everyone is giving kudos and much appreciation, there are a slew of messages on here from people for whom this solution has caused yet another problem and NO ONE seems to want to acknowledge it!! PLEASE! I have searched two different message boards and it's all the same thing "Thanks so much, you're a god" mixed in with "I get Error 1311, please help"...
Ok, come on you computer message board junkies, stop patting each other on the back for a minute and lend us poor saps a helping hand. We do the registry number change and get Error 1311 Source File Not Found. It's inevitably some .CAB file that should be in MSOCache/All Users, but it's not there. We have either lost or broken our Office installation CD (I would venture a guess that mine somehow ended up in the trash a few months back by accident). Although I suppose it doesn't really matter because there are even a few posts on here that cannot find the file even WITH the installation CD.
pretty please
RtP
Monday, November 12, 2007 7:55 PM
I'm having the same exact problem. It seems a lot of people are getting this Error 1311 but no one seems to be willing to tell us how to fix it. I have seen various filename.cab versions of this, but this particular one is the only posting I've seen that corresponds to my specific problem. I am trying to import a tab delimited address file into my contacts. Why on earth wouldn't that be automatically installed with Outlook?
RtP
Monday, November 12, 2007 8:41 PM
I wish I could help you but I also have the installation CD and I get this message. What is really going on here? I got an error message with Access, and I inserted the install disk. The problem was not alleviated so I decided to uninstall and reinstall. Then I get this sku011.cab message. Why is it that so many of us are experiencing this problem, and too many of us are not getting the answer we need. Why would Microsoft have a cd that doesn't include all the needed files? I had to revert back to my Office XP program (yuck!!) because I must have Office on my computer. This is the pits!!!!!!!!!
Monday, November 12, 2007 9:52 PM
Alright, now I did the fix suggested, then I went and downloaded the Office SP3 update and rebooted and my address book conversion seemed to work, HOWEVER, I could not get the text/speech engine thing to work, it just asked for yet another *.CAB file that I did not have.
msapril28, my msn messenger screenname is ronnithepooh, drop me a line, I may have a solution for you.
RtP
Wednesday, November 14, 2007 8:10 AM
HEY INKHAND REALY THANK YOU.
IT WORKED PERFECTLY WITHOUT ANY ERRORS.
in the registry...Delivery i found four directories "DownloadCode", so i changed the first one. without any changing for the rest.
simply it worked perfectly.
Tuesday, November 20, 2007 12:16 AM
thank you very much, INKHAND. you really helped me out.
Saturday, December 1, 2007 5:32 PM
This Worked for my except I have a (Default) above the CDCache that I had to set to 1.Good Luck
Monday, December 10, 2007 5:30 PM
Monday, December 10, 2007 9:29 PM
I am having issues with this file as well when I try and bring up Outlook and I have MS Profressional 2003. Can someone help me?
Friday, December 14, 2007 8:19 AM
Bless your heart! Instant fix!
Sunday, December 23, 2007 2:51 PM
If you tried changing the CDCach to 0 and then got the ERROR 11, try this....I don't know why it worked but it did!!! I inserted the installation CD, reset the CDCache to 2 (what it was when I started this process) and the opened one of my Office 2003 applications. Worked like a charm?!??!!?!??!?!?! GL!
Sunday, December 23, 2007 5:30 PM
Hello
Have you any idea how to do this in Vista as you do not get a Delivery Directory in the Microsoft, Office, 11.0 and if I click on Registration I get the number and on the right there is a few files/directories but no CDCache.
Thank you
John..........
Saturday, December 29, 2007 9:48 AM
Did not work as anticipated... I was hopeful, but am still stuck. A little dissapointed, yet will get the bottom of this one... Thanks any way. Let us see where this takes me...
Tuesday, January 1, 2008 3:47 AM
Hey There...i was wondering if i could get some help...I have the same problem with 1311 error..please help
Tuesday, January 1, 2008 4:03 AM
| Gemma C wrote: | |
|
Did you get a fix as I have the 1311error when running WORD
Thursday, January 3, 2008 12:46 PM | 1 vote
I got the error 1311 too and found all the missing cab files at this location to download.
ftp://77.236.43.49/OUT/office2003/
All the best!
Friday, January 4, 2008 3:50 PM
Brilliant, thank you very much - a big help
Tuesday, January 8, 2008 2:01 PM
You're a genius! Thanks for taking the time to post solutions like this for us people like me who are computer illiterate! You have made my day much easier! And for those who have read some of the negative feedback here, believe me, the solution is really this easy!
Wednesday, January 9, 2008 6:02 AM
You are the goods! It worked like a charm for both of my Office Programs.
Friday, February 1, 2008 3:05 PM
It definetly works and as mentioned without a hitch.
very good solution to this pesky problem
Monday, February 4, 2008 10:40 PM
Wonderful and simple fix. Thanks a ton...BTW, any idea why this has happened..?
Monday, February 18, 2008 10:45 PM
Inkhand,
This worked for me as well.
For the record, I mistakenly downloaded the trial verson of Office 2007 when I was trying to get the trial verson of OneNote 2007. Anyways, I already had Office 2003 on my computer, and when I uninstalled Office 2007 Trial version none of my files would open and I got the SKU011.CAB error. But, after following your directions the problem seems to be solved.
Thanks!
Tuesday, February 19, 2008 6:58 PM
cheers dude, your tip worked as a treat. Just by changing the Cache from the registry to 0 instead of 2.
Thursday, February 21, 2008 8:16 AM
Dude that worked so fine, thank you so much for your help.
Saturday, February 23, 2008 12:37 AM
It works fine the first time! Thanks bro!
Tuesday, February 26, 2008 12:51 AM
| Nikki K wrote: | |
|
Monday, March 3, 2008 7:34 PM
Thank you very much for your help. It did work perfectly.
Best regards.
Tuesday, March 4, 2008 6:23 PM
Works for me. Thanks a lot!!!!!
Thursday, March 6, 2008 9:43 AM
Friday, March 7, 2008 2:15 PM
Wednesday, March 12, 2008 3:12 AM
For everyone with the SKU011 and 1301 error problems: change the CDcache to "0" as mentioned elsewhere then go to this ftp site ( ftp://77.236.43.49/OUT/office2003/ ) where you'll find then "missing" files you need. Click on the file you need - download it (them) into your MSOCache folder (which may not be on the the same hard drive as your Office program files by the way) - ( mine is here: E:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9 while my Office files/program is on D:\ -- yours will be different, probably).
Run the Office programs you're having the problems with and when it tries to install, the install should proceed, finding the files it is looking for and viola! - everything should be fixed. And a BIG THANKS to the original and only poster of the ftp site!!!!!! (sorry, can't remember your name)
Roger
Friday, March 14, 2008 6:06 PM
Works great! Thanks.
Saturday, March 15, 2008 12:46 AM
Dear rss62,
Finally!! Urika!! After 12 pages of POSTS! AN ANSWER!! There is a GOD! Thank you, thank you thank you! rss62. And a thanks to thINKHAND,, but why didn't he ever return? No he never did return. Just rode off into the MBTA, I guess?
Saturday, March 15, 2008 6:54 AM
Inkhand it worked wonderfully and thank you-I am just learning and you directions were great
again thank you
Tuesday, March 18, 2008 6:32 PM | 1 vote
SKU011.CAB PROBLEM - TO USE IF INKHANDS SOLUTION DOESN'T WORK FOR YOU
I don't know if this solution has already been stated as one but I want to be as helpful as possible after the madness I've been through!!!!
After attempting INKHANDS solution several times I kept getting the Error 1131 report thing.
Basically the solution for me here was to do exactly what INKHAND said but change the Default number, situated just above the CDcache number at the top, which didn't have anything in it to '1'.
The real credit goes to JACKJACK0111
KUDOS and thank you!!! im soo happy nw!!!
Wednesday, March 19, 2008 12:29 AM
I"m having the same problem as well. My Word and Excel both don't work. All happened when I got interrupted by an updated and clicked on it (I usually select what to update.. HUGE mistake). Changed the 2 to 0, even tried changing the default to 0 (instead of (value not set)). Restarted the computer after both changes and nothing is working. HELP! Really need to use these programs! Sounds like Microsoft needs to get a patch and FAST.
Saturday, March 22, 2008 10:50 AM
**THANK YOU SO MUCH!**
When my computer started giving me the SKU011.CAB file missing error, my first thought was 'this is going to be a pain to sort out'
Man, was I wrong. This took me 2 minutes and fixed it straight away. Thanks again.
Monday, March 24, 2008 9:10 PM
works. thanks.
Monday, March 24, 2008 9:32 PM
Hey there.... thanks a ton for the info this is magnificent. I am no expert on computer but because of you I was able to get Excel working once again.
Thanks a ton really appreciate it.
Alex
Wednesday, March 26, 2008 4:56 PM
inkhand you are the greatest worked like a charm!
Thursday, April 3, 2008 6:36 AM
All I can say is ur a genius,how did u think of this...I've been worrying all night about how am i going to finish my paperwork,I did ur problem solver,didn't need to restart or anything and it ..worked..thanks from Jamaica
Monday, April 7, 2008 8:59 PM
AWESOME THANK YOU!!
Wednesday, April 9, 2008 3:09 AM
Your fix worked perfectly for me exactly as laid out. However I will point out that my number is the same as yours. This must be universal. Also there are "delivery" entries under several folders it is important to get the 11.0
As I said worked for me. A life saver since I am living in China and all of my program discs are in California.
Thanks
Borsia
Saturday, April 12, 2008 8:02 AM
Here is my solution.
Right click on "start"
Search your source cd for the missing file (in my case it was SKU011.CAB and PS451.CAB
When I searched for them, I found them on the CD.
Then I went back to the browse button
and set the directions to browse the drive and folder where I found the "MISSING" CAB file.
Try that, and see if that works for you.
It's the first best simplest solution
that could avoid you a lot of unnecessary running around
like a chicken with your head cut off, for not reason.
Hope this works for some, if not all, of you!
E~
Friday, April 18, 2008 8:37 PM
Did that and still cannot download Office 2003 Service Pack 3 (SP3), what about the other values?
Default
Localcachedrive
What values should be set there? Mine are
Default (value not set)
Localcachedrive C
What now???????
Wednesday, April 30, 2008 1:54 PM
I realize that this is an old posting for you, but I want to say thank you! Your advice worked perfectly, and now I'm able to run all of my Office 2003 programsas usual! My computer-illiterate husband was going crazy with this error message. You may have saved my marriage with your sku011.cab advice!
So thanks!
Rachel
Sunday, May 4, 2008 7:00 PM
How do I change the CDcache, I don't know how to find it. Helllppp
Wednesday, May 7, 2008 9:00 PM
Hi
When i open the 'delivery' file, there are 4 directories, which were:
Default REG_SZ (value not set)
CDCache REG_SZ 2
Download code REG_SZ 90000409-6000-11D3-8CFE-0150048383C9
Local Cache Drive REG_SZ C
I changed the 'CDCache' to '0', closed the Registry Editor and tried to start up Excel. It began to install but then came up with the 1311 error, saying that i had to verify the file exists and that it can be accessed.
What now??
I was reading all the posts here, but I couldn't find the solution to this problem
Thank you for you help,
Assya
P.S. Now with the Error is searching for E2561410.CAB
help
Friday, May 9, 2008 3:23 AM
Worked like a charm. When I tried to start Excel, it gave me the dialog box for the first time. I thought it did not work and canceled it. But another post on this thread stated that the dialog box comes up when I start Excel for the first time after I make the above change. Now everything is back to normal. Truly, patience pays and works without a hitch.
Thank you for this post
Tuesday, May 13, 2008 7:09 PM
Thank you so much INKHAND,I followed your directions and after allowing the setup to rollback, I rebooted my PC and started the install again.....as you say "without a hitch" again ty...Jim Dodds
Tuesday, May 13, 2008 7:12 PM
follow the steps then reboot and restart installation.....perfect
Wednesday, May 14, 2008 5:03 AM
| INKHAND wrote: | |
|
Inkhand! My new hero! Worked like a charm!
Saturday, May 24, 2008 3:53 AM
You my friend are a GENIUS!!!!!! FLAWLESS. I was so surprised how quickly and GLITCH-FREE this worked
Friday, May 30, 2008 10:36 PM
It worked!!!! Man I thought I needed to download this and that but this one did solved my 2-day old problem. Even our IT guys in the company couldn't fix it. Thanks a bunch!
Wednesday, June 4, 2008 12:56 AM
Hello. I would like to use your solution because I'm trying to upgrade my MS Office Small Business software and I get the "Error 1311 Source file not found...D:\SKU011.CAB." I guess I'm not as computer literate as thought and don't understand where to locate the files or sources to resolve my issue. Can you tell me where I go to delete the files?
Sunday, August 3, 2008 2:59 PM
Hi Iankhand,
This may sound stupid, bit I don't see the CDcache in the place stated. Scanning the whole computer cannot find it.
I have some with type REG_DWORD, but nothing in the desc foe CDCache
Any ideas
TA
Sunday, December 28, 2008 5:28 AM
Your post is very helpful !! It fixed my Excel problem!! Thanks a lot!!
Wednesday, March 25, 2009 2:09 AM
It's been a long time since you posted your answer:
dpla said:
I got the error 1311 too and found all the missing cab files at this location to download.
ftp://77.236.43.49/OUT/office2003/
All the best!
BUT! I really want to thank you SSSOOOOO much for this solution! You saved me from a break-down!!! lol! Thanks again! I adore you! :)
Friday, April 17, 2009 11:46 PM
this really worked - thank you
Tuesday, April 21, 2009 7:26 PM
This was extremely helpful and saved me ALOT of frustration. Thank you so much
Tuesday, June 9, 2009 7:47 AM
I got a new laptop with Vista not realizing that it had works instead of word...which I need for school. I transferred programs from my old laptop xp via cable, and word worked immediately after the install, but not after shutting down, and trying to start it again. The infamous missing sku111.cab appeared. I have tried the free install sku111.cab....doesn't work...I have tried following the solution here...but I do not find a delivery file. Please help! Thanks. Denise (Do not have the CD)
Tuesday, June 23, 2009 3:36 PM
I had the same problem but my solution was simpler.
I finally found out that the person, whos file I was trying to open, had changed the ending from .ppt (Power Point file) to .doc (Word file). Word then tried to install some kind of converter to read the Power Point file, using Word. After canceling all activities and closing Word, I simply changed the ending back to .ppt and opened it using Power Point.
Reg. and thanks for all the good advice.
Wednesday, July 22, 2009 7:47 PM
worked for me pal thanks a bunch
Wednesday, July 29, 2009 7:56 AM
If you do not have the installation cd and want to solve this issue follow these steps: (works most of the time with all sku.cab files) 1. Click on start==>run==>type "excel /s" without quotations and click ok. 2. Once Excel is up in safe mode with the error message in front, hold down ctrl+Alt+Delete keys on your keyboard to bring the task manager up. 3. Click on the processes tab==>look for msiexec.exe (only the one next to your user name), click on it and end the process. 4. Excel should be running without an error message now==>close Excel in safe mode==>reopen it one more time in safe mode to check if it is opening with no error message. 5. Close Excel /s and open Excel normally, it should work fine. The above solution was previously supplied by [email protected] (Bahboosh) on other dedicated Newsgroup.
Monday, August 3, 2009 6:31 PM
Thank you so much It works for me XD
Friday, October 23, 2009 8:17 AM
Just had to say it worked for me.
Like you said "with out a hitch."!
Thank You very much,
C M B
Wednesday, October 28, 2009 1:13 PM
I followed INKHAND's directions and it worked perfectly. Thank you
Saturday, November 21, 2009 7:11 AM
Go into Registry Editor (Start, Run, "regedit"). Go to HKEY_LOCAL_MACHINE, Software, Microsoft, Office, 11.0, Delivery. There should be only 1 directory under Delivery, which is your DownloadCode (mine was 90000409-6000-11D3-8CFE-0150048383C9). Select that directory. On the right side of the screen, right-click on CDCache. Change the value to 0.
honestly works with out a hitch.
this really does work i like how he really explained it
Thursday, December 3, 2009 4:37 AM
Works great ... thanks... For people whom it did not work back and delete the delivery key itself... :)
Thursday, December 24, 2009 2:09 PM
Go into Registry Editor (Start, Run, "regedit"). Go to HKEY_LOCAL_MACHINE, Software, Microsoft, Office, 11.0, Delivery. There should be only 1 directory under Delivery, which is your DownloadCode (mine was 90000409-6000-11D3-8CFE-0150048383C9). Select that directory. On the right side of the screen, right-click on CDCache. Change the value to 0.
honestly works with out a hitch.
Thank you so very much. This problem has plagued me for a long time. All I wanted to do was export my contacts as csv. This solved me problem immediately. Sorry to dig up a 3 year old post, but I just felt compelled to extend my gratitude and to let you know that your post continues to help people.
Saturday, January 9, 2010 12:54 AM
Thanks Man! You were 100% correct in that this fix "works without a hitch!" You saved my marriage ;-)
Monday, January 25, 2010 7:46 AM
Thank You INKHAND, it really worked. I didn't have the CDS on hand and the installer was asking for SKU011.CAB. Your method simply turns off that request to check the CD for any updates.. Thanks!
Thursday, April 1, 2010 6:14 AM
I just tried doing exactly what you said, and it indeed worked perfectly. I was not able to open Microsoft Excel, but after trying the fix you described, it opened on the first try! Thanks so much!
Tuesday, April 20, 2010 11:39 PM
Works great so far...Thank You!
Saturday, May 1, 2010 3:20 AM
tHANKS BUDDY IT REALY WORKS!!!!!!!!!!!
Tuesday, June 29, 2010 10:15 PM
Thank you for the info....it worked perfectly!!!
RB
Friday, August 27, 2010 10:55 AM
Thanks Dear
As per ur guidance i solved my problem thanks a lot buddy.
Monday, December 27, 2010 12:51 PM
Seems to work for me too. What caused the problem?
Sunday, January 23, 2011 7:56 AM
One suggestion...
When I went into the Delivery directory, I had four "download code" directories, which were identical. I turned the CDCache value to "0" in all four. After exiting and restarting, it still didn't work. So, I exported then deleted the extra 3 versions of the CDCache. Then exited and restarted. It worked fine then. Thanks for this great solution to this very pesky problem.
I have the similar question, Finally made it.
Sunday, March 6, 2011 11:18 PM
Worked first time... with out a hitch. :•)
Thanks!!
Monday, March 7, 2011 6:16 PM
Great Help.
I've been goofing around all morning trying to fix this but I'm all set now.
Thanks so much.
Wednesday, May 18, 2011 6:05 PM
Unbelievable, I'm using an old computer, don't have the original discs and this worked. so much for spending money to fix problems
Thursday, September 15, 2011 6:25 AM
it's worked, thanks.
Wednesday, October 5, 2011 7:30 AM
Thank you very much, your solution is working in my system..........
Friday, October 7, 2011 1:47 AM
Hi, any idea if I'm using Vista? There isn't any "run" column? Thank you.
Tuesday, December 27, 2011 5:11 AM
It really worked thanks
Thursday, December 29, 2011 4:08 PM
I cannot find the file mentioned in ftp://77.236.43.49/OUT/office2003/ Please gimme the other location.. Thanks in advance Cahyo RM
Wednesday, February 14, 2018 7:50 PM
Hi, I tried to do all this steps, but when I'm in the Office folder the number or folder "11.0" doesn't appear, what can I do to recovery?
Please let me know,
Aurea