Windows 10 updates failing. error 0xC1900101 - 0x30017 and 0xC1900101 - 0x20017

2018-02-19

Question

_{Monday, February 19, 2018 10:24 PM}

Hi,

Have been having trouble updating Windows 10. The Windows updater kicks off a few times a day and attempts to update, but each time after rebooting states that if failed and needs to restore to previous state.

Using the Media Creation tool, I encountered the following error

We couldn't install windows 10

We've set your PC back to the way it was right before you started installing windows 10

0xC1900101- 0x30017

The installation failed in FIRST_BOOT phase with an error during BOOT operations.

I disable my AV (Avast) and attempted via Media Creation Tool and got a similar error

We couldn't install windows 10

We've set your PC back to the way it was right before you started installing windows 10

0xC1900101- 0x20017

The installation failed in SAFE_OS phase with an error during BOOT operations

Reran the windows troubleshooter and after it applied fixes, ran via Media Creation Tool, and same error as above.

Lastly, I downloaded and ran Windows10Upgrade9252, and it again failed.

I checked all my drivers and non appear to have an issue. Looking at setuperr log, but I can't pinpoint what the issues are. There's 49GB of free space on my c drive.

Below is the extract from the log. Any advice would be appreciated

018-02-19 19:44:53, Error SP CDUPackage::UnpackTo: Failed to copy update contents to temporary location C:\Users\vatch\AppData\Local\Temp\tmp1F8A.tmp. hr = 0x80246012

2018-02-19 19:44:53, Error MOUPG DUSetup: Failed to unpack DUSetup Updates: [0x80246012][gle=0x00000012]

2018-02-19 19:46:14, Error SP CDownloadDUUpdates::MoveOrCopyUpdates: IDUUpdate::UnpackContents failed. hr = 0x80246012

2018-02-19 19:46:14, Error SP CDownloadDUUpdates::DoExecuteInternal: Failed to move/copy updates. hr = 0x80246012

2018-02-19 19:46:14, Error SP CSetupPlatform::DownloadDynamicUpdates: Failed to download updates. Error: 0x80246012

2018-02-19 19:46:14, Error MOUPG DUImage: Failed to execute critical search and download [0x80246012]

2018-02-19 19:51:08, Error SP CDownloadDUUpdates::DoExecuteInternal: Did not find hard disk space needed, when update cab files will not be extracted. This is unexpected! hr = 0x8000ffff

2018-02-19 19:51:08, Error SP CSetupPlatform::DownloadDynamicUpdates: Failed to download updates. Error: 0x8000FFFF

2018-02-19 19:51:08, Error MOUPG DUImage: Failed to execute GDR search and download [0x8000ffff]

2018-02-19 19:51:42, Error DU DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057

2018-02-19 19:51:42, Error DU DU::CDUSession::BuildSearchCriteria: Caller profile search criterion is not supported. hr = 0x80070032

2018-02-19 19:51:42, Error DU DU::CDUSession::Search: Failed to build the search criteria. hr = 0x80070032

2018-02-19 19:52:56, Error SP CDownloadDUUpdates::MoveOrCopyUpdates: IDUUpdate::UnpackContents failed. hr = 0x80246012

2018-02-19 19:52:56, Error SP CDownloadDUUpdates::DoExecuteInternal: Failed to move/copy updates. hr = 0x80246012

2018-02-19 19:52:56, Error SP CSetupPlatform::DownloadDynamicUpdates: Failed to download updates. Error: 0x80246012

2018-02-19 19:52:56, Error MOUPG DUImage: Failed to execute driver search and download [0x80246012]

2018-02-19 19:57:27, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddItemProperty (546): App Inventory returned duplicate file c:\windows.~ws\sources\setuphost.exe.[gle=0x8007000d]

2018-02-19 19:57:35, Error CONX Windows::Compat::Appraiser::AssetUtils::GetProgramNameAndRegistryPathFromFile (811): App should have registry path, swallowing error.[gle=0x8007139f]

2018-02-19 20:04:07, Error SP pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]

2018-02-19 20:04:30, Error CSI 00000001 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #74653# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00470042000000 })

[gle=0x80004005]

2018-02-19 20:04:54, Error CSI 00000002 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #143019# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00470042000000 })

[gle=0x80004005]

2018-02-19 20:05:06, Error [0x080831] MIG CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2018-02-19 20:06:58, Error [0x0808fe] MIG Plugin {526D451C-721A-4b97-AD34-DCE5D8CD22C5}: [shmig] Failed to get preferred homegroup with hr=0x80070490

2018-02-19 20:07:02, Error [0x0808fe] MIG Plugin {ff9c714f-b864-4f43-ae39-ec07d7385abe}: Root device 'ROOT\MULTIFUNCTION\0000' does not have driver.

2018-02-19 20:07:24, Error CSetupAutomation::Resurrect: File not found: C:\WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]

2018-02-19 20:07:24, Error SP CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]

2018-02-19 20:13:41, Error SP [SetupCl library] Required profile hive does not exist: [\?\C:\WINDOWS.~BT\NewOS\WINDOWS\system32\config\systemprofile\NTUSER.DAT].

2018-02-19 20:13:57, Error [0x080831] MIG CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2018-02-19 20:13:57, Error [0x080831] MIG CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{12bc829e-787e-48c2-a9b3-8d2e7aabf06e} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2018-02-19 20:17:57, Error [0x080831] MIG CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{52776FBF-403C-49cc-b7cb-dd557f36096A} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2018-02-19 20:18:07, Error MOUPG Finalize: Error reading narrator reg key: [0x80070002]

2018-02-19 20:45:26, Error [SetupPlatform.exe] winreHashWimFile: Failed to hash [C:\WINDOWS.~BT\Sources\WinRE]: 0x5

All replies (26)

_{Monday, February 19, 2018 10:35 PM}

Hi vkv63,

What kind of PC do you have?

Regards

Simon

If you find that my post has answered your question, please mark it as the answer. If you find my post to be helpful in anyway, please click vote as helpful. Regards Simon Disclaimer: This posting is provided AS IS with no warranties or guarantees, and confers no rights.

_{Monday, February 19, 2018 11:23 PM}

Are you sure there is enough free space on your system partition/volume?

Use disk cleanup to remove unused files and then update.

Note: 30GB or more free space may be needed

_{Tuesday, February 20, 2018 12:02 AM}

Hi vkv63,

What kind of PC do you have?

Regards

Simon

Hi Simon,

It's a Asus Model UX510UX, 16GB memory. I have checked the asus site and it is compatible with windows 10 Fall addition.

_{Tuesday, February 20, 2018 12:03 AM}

Hi

Are you sure there is enough free space on your system partition/volume?

Use disk cleanup to remove unused files and then update.

Note: 30GB or more free space may be needed

Thanks for your response. C:drive has 49GB free, but I'll run disk cleanup again.

_{Tuesday, February 20, 2018 3:23 AM}

1) Please list all antivirus AV/ firewall products on the computer since the last major windows upgrade.

2) And please list any encryption software in use other than Microsoft software.

3) Open disk management > post an image into the thread using one drive or drop box share links:

a) Use the information in this link to modify disk management before posting the image:

https://www.tenforums.com/tutorials/2503-disk-management-how-post-screenshot.html

4) Open the website for the computer or motherboard manufacturer > enter the product or serial number or model > view drivers and BIOS > post a URL or hyperlink into the thread

5) To evaluate the computer environment please post logs for troubleshooting.

Using administrative command prompt copy and paste this whole command:

Make sure the default language is English so that the logs can be scanned and read.

https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

The command will automatically collect the computer files and place them on the desktop.

Then use one drive or drop box to place share links into the thread for troubleshooting.

https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

It will automatically collect these files: msinfo32, dxdiag, mini dumps, drivers hosts, install, uninstall, services, startup, event viewer files, etc.

Open administrative command prompt and copy and paste the whole command:

copy %SystemRoot%\minidump\.dmp "%USERPROFILE%\Desktop\&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

Sometimes the dxdiag file needs to be found and saved manually: In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

_{Tuesday, February 20, 2018 8:38 AM}

Thanks Momominta. Here is a link to hxi6BW0+UkOhS2Lk.999.3.8.0.0_APPRAISER_HumanReadable

https://www.dropbox.com/s/hlfcoitdav4xeg2/hxi6BW0%2BUkOhS2Lk.999.3.8.0.0_APPRAISER_HumanReadable.xml?dl=0

_{Tuesday, February 20, 2018 8:39 AM}

1) Please list all antivirus AV/ firewall products on the computer since the last major windows upgrade.

AVAST. Installed this on day 1 of laptop purchase

2) And please list any encryption software in use other than Microsoft software.

Dashlane. Only activated this late last year. Have been considering uninstalling this, as I thought it might be the culprit

3) Disk management

https://www.dropbox.com/s/uu40qgg21d58ncv/Disk%20Management.PNG?dl=0

I have also added a copy of the setupact log

https://www.dropbox.com/s/mvzshug54uev0f2/setupact.log?dl=0

4) Open the website for the computer or motherboard manufacturer > enter the product or serial number or model > view drivers and BIOS > post a URL or hyperlink into the thread

https://www.dropbox.com/s/zqvixpicj8tjbwi/BIOS%20and%20laptop%20information.txt?dl=0

5) To evaluate the computer environment please post logs for troubleshooting.
https://www.dropbox.com/s/z2mezctpm07wgp6/090517-8078-01.dmp?dl=0

https://www.dropbox.com/s/4d6w90cji6xy2h5/012918-7828-01.dmp?dl=0

https://www.dropbox.com/s/p39a5z2zh0b3pkh/112317-6359-01.dmp?dl=0

DxDiag

https://www.dropbox.com/s/ammeqcs46km38ec/DxDiag.txt?dl=0

_{Tuesday, February 20, 2018 9:29 AM}

Thanks Momominta,

I've had AVAST since day one with Windows 10 on my laptop. I did disable it before trying to update my windows . I'll uninstall it and try the update and see how it goes.

_{Tuesday, February 20, 2018 10:06 AM}

There were multiple misbehaving drivers.

Uninstall Avast:

https://www.avast.com/en-us/uninstall-utility

Somehow many of the files were mixed together.

One changed form from NFO to txt.

Others were missing.

Please rerun this adminstrative command prompt command to collect files for troubleshooting.

When the files are on the desktop please keep them as separate files and post then using 7zip.

The msinfo32 needs to be in NFO.

Open administrative command prompt and type or copy and paste:

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
chkdsk /scan
diskpart
list disk
select disk 0
list volume
list partition
exit
reagentc /info
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

_{Tuesday, February 20, 2018 11:50 AM}

Thanks for your feedback.

As requested, here is the dumps in 7zip. Note that they end with .dmp

https://www.dropbox.com/s/tad0i659towapr9/Desktop.7z?dl=0

Here is the extract from administrative command.

Microsoft Windows [Version 10.0.14393]

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool

Version: 10.0.14393.0

Image Version: 10.0.14393.0

[==========================100.0%==========================] No component store corruption detected.

The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool

Version: 10.0.14393.0

Image Version: 10.0.14393.0

[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

C:\WINDOWS\system32>chkdsk /scan

The type of the file system is NTFS.

Volume label is OS.

Stage 1: Examining basic file system structure ...

576512 file records processed.

File verification completed.

49351 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

692100 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered to lost and found.

Stage 3: Examining security descriptors ...

Security descriptor verification completed.

57795 data files processed.

CHKDSK is verifying Usn Journal...

41841536 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.

No further action is required.

123861011 KB total disk space.

81547728 KB in 303691 files.

214640 KB in 57796 indexes.

0 KB in bad sectors.

699247 KB in use by the system.

65536 KB occupied by the log file.

41399396 KB available on disk.

4096 bytes in each allocation unit.

30965252 total allocation units on disk.

10349849 allocation units available on disk.

C:\WINDOWS\system32>diskpart

Microsoft DiskPart version 10.0.14393.0

On computer: DESKTOP-K1MJQKU

DISKPART> list disk

Disk ### Status Size Free Dyn Gpt

Disk 0 Online 119 GB 0 B *

Disk 1 Online 931 GB 0 B *

DISKPART> select disk 0

Disk 0 is now the selected disk.

DISKPART> list volume

Volume ### Ltr Label Fs Type Size Status Info

Volume 0 C OS NTFS Partition 118 GB Healthy Boot

Volume 1 SYSTEM FAT32 Partition 260 MB Healthy System

Volume 2 NTFS Partition 868 MB Healthy Hidden

Volume 3 D DATA NTFS Partition 931 GB Healthy

DISKPART> list partition

Partition ### Type Size Offset

Partition 1 System 260 MB 1024 KB

Partition 2 Reserved 16 MB 261 MB

Partition 3 Primary 118 GB 277 MB

Partition 4 Recovery 868 MB 118 GB

DISKPART> exit

Leaving DiskPart...

C:\WINDOWS\system32>) reagentc /info

C:\WINDOWS\system32>reagentc /info

Windows Recovery Environment (Windows RE) and system reset configuration

Information:

Windows RE status: Disabled

Windows RE location:

Boot Configuration Data (BCD) identifier: 471eafdf-9b2e-11e6-a780-a402b9afe3e3

Recovery image location:

Recovery image index: 0

Custom image location:

Custom image index: 0

REAGENTC.EXE: Operation Successful.

C:\WINDOWS\system32>

_{Tuesday, February 20, 2018 12:17 PM}

Please post a link with these files:

msinfo32> saved as NFO

drivers

dxdiag

mini dump

hosts

uninstall

install

services

event log > txt

etc.

Please update your progress with the steps in the prior post.

Open administrative command prompt and copy and paste this whole command:

_{Tuesday, February 20, 2018 12:38 PM}

Hi,

Thanks again. hope I got it this time.

Here they are

https://www.dropbox.com/s/udfe7a5b9ytltno/eventlog.txt?dl=0

https://www.dropbox.com/s/66ei1buiysp3r1i/msinfo32.nfo?dl=0

https://www.dropbox.com/s/pg2p1rblk1ii1ug/drivers.txt?dl=0

https://www.dropbox.com/s/i6xkmfybtwmsisl/systeminfo.txt?dl=0

https://www.dropbox.com/s/651bliurc5eridp/hosts.txt?dl=0

https://www.dropbox.com/s/z9egz9gw49ys8uv/installed.txt?dl=0

https://www.dropbox.com/s/u6ip15jqr4fwoqo/services.txt?dl=0

https://www.dropbox.com/s/ii2zmoo1twmcbuj/uninstall.txt?dl=0

_{Tuesday, February 20, 2018 2:28 PM}

To help others with the administrative command prompt command please indicate the difficulty encountered so that in the next thread others can run the command and post the troubleshooting logs that appear on the desktop.

_{Wednesday, February 21, 2018 12:55 AM}

Thanks questionsformicrosoftproducts.

I assume you were able to view the logs previously provided. I have uninstalled Avast and reran the commands you had provided (see below). Here are additional issues I have encountered now

- I am unable to boot to Safe Mode. I go through the process, select the option to restart in safe mode and nothing happens. It does not boot. Hence the avast uninstall was through the uninstall process and not via the exe (link you provided)

- I am now also getting an erro msg when I restart the laptop that there was an error with some h/w and Win10 does not start, but display error 0xc0000454.

Here are the latest.

https://www.dropbox.com/s/jjojf9ckl18rgns/eventlog.txt?dl=0

https://www.dropbox.com/s/axkgnzvblvrvl9u/services.txt?dl=0

https://www.dropbox.com/s/9ozcynwatu8iwpr/drivers.txt?dl=0

https://www.dropbox.com/s/gnybv6b1i8g9lr1/systeminfo.txt?dl=0

https://www.dropbox.com/s/mun592dx02pdj9e/hosts.txt?dl=0

https://www.dropbox.com/s/gp4l1hxou9askbv/installed.txt?dl=0

https://www.dropbox.com/s/ao61xwc0q5xnhnb/uninstall.txt?dl=0

https://www.dropbox.com/s/5l65e7spee3ujq6/msinfo32.nfo?dl=0

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is OS.

Stage 1: Examining basic file system structure ...
576512 file records processed.
File verification completed.
49271 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
691568 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
57529 data files processed.
CHKDSK is verifying Usn Journal...
36775272 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

123861011 KB total disk space.
79474204 KB in 304848 files.
    215672 KB in 57530 indexes.
         0 KB in bad sectors.
    694131 KB in use by the system.
     65536 KB occupied by the log file.
43477004 KB available on disk.

4096 bytes in each allocation unit.
30965252 total allocation units on disk.
10869251 allocation units available on disk.

C:\WINDOWS\system32>diskpart

Microsoft DiskPart version 10.0.14393.0

DISKPART> list disk

Disk ### Status         Size     Free     Dyn Gpt

Disk 0    Online          119 GB      0 B        *
Disk 1    Online          931 GB      0 B        *

DISKPART> select disk 0

Disk 0 is now the selected disk.

DISKPART> list volume

Volume ### Ltr Label        Fs     Type        Size     Status     Info

Volume 0     C   OS           NTFS   Partition    118 GB Healthy    Boot
Volume 1         SYSTEM       FAT32 Partition    260 MB Healthy    System
Volume 2                      NTFS   Partition    868 MB Healthy    Hidden
Volume 3     D   DATA         NTFS   Partition    931 GB Healthy

DISKPART> list partition

Partition ### Type              Size     Offset

Partition 1    System             260 MB 1024 KB
Partition 2    Reserved            16 MB   261 MB
Partition 3    Primary            118 GB   277 MB
Partition 4    Recovery           868 MB   118 GB

DISKPART> exit

Leaving DiskPart...

C:\WINDOWS\system32>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:

    Windows RE status:         Disabled
    Windows RE location:
    Boot Configuration Data (BCD) identifier: 471eafdf-9b2e-11e6-a780-a402b9afe3e3
    Recovery image location:
    Recovery image index:      0
    Custom image location:
    Custom image index:        0

REAGENTC.EXE: Operation Successful.

C:\WINDOWS\system32>

_{Wednesday, February 21, 2018 1:04 AM}

The information above appears to be a repost of an earlier post?

When posting the logs to keeps them organized see if you are able to use 7zip.

Please indicate whether you can or cannot open this file:

https://www.dropbox.com/s/5l65e7spee3ujq6/msinfo32.nfo?dl=0

_{Wednesday, February 21, 2018 2:48 AM}

Thanks questionsformicrosoftproducts,

The administrative command was easy to follow. The only additional items I would add is to state where to get the files from.

And yes, I can open the file https://www.dropbox.com/s/5l65e7spee3ujq6/msinfo32.nfo?dl=0. I had to save it as dropbox msg was that the file was too big.

I have put all the files in 7zip : https://www.dropbox.com/s/b19gmnmdwmvt385/Uploads.7z?dl=0

Also, after I ran all the commands again, I was able to get into SafeMode, but still unable to execute the avastcleanup.

Lastly, Windows 10 update assistant ran again but failed to install the update.

_{Wednesday, February 21, 2018 3:01 AM}

There were files posted without names.

The names were not evident until they were downloaded.

This file could not be opened with 5 attempts:

https://www.dropbox.com/s/5l65e7spee3ujq6/msinfo32.nfo?dl=0

Each attempt displayed msinfo32 failed - download error.

The other files were able to be viewed.

_{Wednesday, February 21, 2018 3:19 AM}

Hmm. I can open it, download it etc. Have you had this issue before?

Here is the link unzipped :https://www.dropbox.com/s/5l65e7spee3ujq6/msinfo32.nfo?dl=0

Also, here's a copy of it where I changed it to notepad type. If you save it and change the Open back to system info, will that work? (I tested it on my laptop and appears to work) https://www.dropbox.com/s/3a4h4eh0z03x96d/msinfo32%20notepad.nfo?dl=0

_{Wednesday, February 21, 2018 3:29 AM}

Very strange indeed. Of all of the files that were posted they all opened except for msinfo32.

After viewing your reply a different browser was used (IE) and it opened.

So it is unclear what the problem is with Chrome.

For the failure to upgrade there have been multiple computer problems found.

So expectations need to change.

The plan now is to tune up the computer.

There were multiple misbehaving drivers identified.

Misbehaving drivers can prevent Windows upgrades.

So the plan now is to fix the underlying computer problems as they are found.

Then there will be an upgrade checklist to follow.

An upgrade attempt will be made after running through the checklist.

Then new failure logs will be generated (Panther logs).

then the new logs will be troubleshooted to see if there is a problem that can be identified to fix the failure.

If you are lucky the test upgrade could work.

But again the plan now is to tune up the computer.

_{Wednesday, February 21, 2018 3:44 AM}

That sounds ominous questionsformicrosoftproducts.

I did have an issue with Wester Digital external drive software and had to uninstall it today. It has worked perfectly for the past 2 weeks (wanted to have a backup of my work documents, pictures etc).

Should I sacrifice a chicken or goat to the Computer gods ? :-)

_{Wednesday, February 21, 2018 4:46 AM}

There were multiple misbehaving Avast software drivers.
There was 1 misbehaving hardware driver: Intel graphics driver
There is mismatched RAM.
There were many corrected hardware errors.
There were many crash dump failed.
.
.
Mismatched RAM can cause unstable computer or unpredictable computer environments.
At this time the misbehaving drivers (hardware and software will be fixed).
It may be necessary to remove one of the RAM modules so that there is no longer any mismatched RAM.
.
.
The operating system: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.180209-1727)
.
.
For all steps please post images into the thead.
If there are any problems posting images please use one drive or drop box share links.
Keep the thread flowing so that all movement is proressive with no looking back to find new posts.
If possible please use 7zip to organzie and keep up to date log files.
.
.
.

Make sure that there is no over clocking during the troubleshooting process.
.
Uninstall Avast:
https://www.avast.com/en-us/uninstall-utility
.
.
Unintall any other AV software products (always on or manual)

a) Turn on Windows defender
.
4) Uninstall any encryption software other than Microsoft products.
.
.
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5) In the left lower corner search type: sytem > open system control panel > on the left pane click advanced system settings >
a) under performance click settings > on performance options click the advanced tab > under virtual memory click change > post an image
into the thread for the virtual memory window
b) under startup and recovery click settings > post an imae into the thread for the startup and recovery window
.
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6) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
.
Please remember to mark the replies as answers if they help.

_{Wednesday, February 21, 2018 4:48 AM}

7) Run memtest86+ version 5.01 for at least 8 passes.
http://www.memtest.org/
This may take hours so plan to run it overnight.
a) Please make sure you use the Memtest86+ version 5.01 with the link below.
http://www.memtest.org/
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 16 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461
https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html
.
.
.
The best source for drivers are always the computer or motherboard manufacturer website.
The next best source is the component manufacturer.
If you used driver update websites you won't know what you are getting.
.
.
8) Update: igdkmd64.sys Intel Graphics driver
a) uninstall using device manager
b) reinstall from Asus website:
https://www.asus.com/Laptops/ASUS-ZenBook-UX510UX/HelpDesk_Download/
Alternative site: http://downloadcenter.intel.com/Default.aspx
.
.
.
The logs displayed these as problem devices:
.
Photosmart Prem C410 series ROOT\MULTIFUNCTION\0000 This device is disabled.
.
ExpressVPN Tap Adapter ROOT\NET\0000 This device is disabled.
.
Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 ROOT\NET\0001 This device is disabled.
.
.
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9) Open device manager > click view > click show hidden devices > expand all rows > look for any row with a yellow triangular icon with a black exclamation mark or a row displaying unknown device.
10) Post images into the thread for the rows with these icons, unknown device and/or the above three problem devices
.
.
11) Run HD Tune:
http://www.hdtune.com
Post images into the thread for results on each of these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan
.
.
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12) Sometimes there are problems in the bios that produce bsod.
The BIOS: Version/Date American Megatrends Inc. UX510UX.301, 1/07/2016 SMBIOS Version 3.0
13) Please check to see if this is the most up to date version.
14) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.
.
15) To ensure that there are no improper bios settings please reset the bios.
16) Sometimes there can be failure to boot after resetting the bios.
17) Backup the computer files to another drive or to the cloud.
18) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
https://www.macrium.com/reflectfree
.
19) And please create a brand new restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:
https://www.howtogeek.com/131623/how-to-clear-your-computers-cmos-to-reset-bios-settings/
3 Ways to Reset Your BIOS - wikiHow:
http://www.wikihow.com/Reset-Your-BIOS

Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
https://www.piriform.com/speccy
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
http://www.cpuid.com/softwares/hwmonitor.html
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
http://www.almico.com/speedfan.php
Download and install: Whocrashed:
http://www.resplendence.com/whocrashed
.
.
.
.
.
Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
Use the syntax chkdsk /x /f /r C: or chkdsk /x /f /r D: changing c or d to the applicable driver letter.
Run the command chkdsk /x /f /r on all drives.
This may take many hours so plan to run overnight.
.
.
C:\Windows\system32>chkdsk /x /f /r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot
.
.
23) Use the information in this link to find the chkdsk reports in the event viewer.
Copy and paste the reports > notepad > save to desktop > post into the thread.
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html
.
.
.
Please remember to mark the replies as answers if they help.
.

_{Wednesday, February 21, 2018 4:49 AM}

Item Value
Name Intel(R) HD Graphics 520
PNP Device ID PCI\VEN_8086&DEV_1916&SUBSYS_111E1043&REV_07\3&11583659&1&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 520
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver Version 21.20.16.4550
INF File oem42.inf (iSKLD_w10_DS section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 3840 x 2160 x 59 hertz
Bits/Pixel 32
Memory Address 0xDD000000-0xDDFFFFFF
Memory Address 0xB0000000-0xBFFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967283
Driver c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_463164d40c3d26ce\igdkmd64.sys (21.20.16.4550, 10.53 MB (11,039,712 bytes), 30/11/2016 7:33 AM)
.
.
.
.
Event[667]:
Log Name: System
Source: Microsoft-Windows-FilterManager
Date: 2017-11-28T07:40:40.823
Event ID: 4
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-K1MJQKU
Description:
File System Filter 'wcifs' (Version 10.0, ?2016?-?09?-?15T11:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy4'. The filter returned a non-standard final status of 0xC000000D.
This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.
.
.
.
Event[24795]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2018-02-12T09:01:15.207
Event ID: 17
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: DESKTOP-K1MJQKU
Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x5
Vendor ID:Device ID: 0x8086:0x9D15
Class Code: 0x30400

The details view of this entry contains further information.

Memory Address 0xDF200000-0xDF201FFF Mobile 6th Generation Intel(R) Processor Family I/O PCI Express Root Port #6 - 9D15

IRQ 4294967293 Mobile 6th Generation Intel(R) Processor Family I/O PCI Express Root Port #6 - 9D15

0xDF200000-0xDF201FFF Mobile 6th Generation Intel(R) Processor Family I/O PCI Express Root Port #6 - 9D15
.
.
.
.
Event[33611]:
Log Name: System
Source: volmgr
Date: 2018-02-19T21:48:13.468
Event ID: 46
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-K1MJQKU
Description:
Crash dump initialization failed!
.
.
.
.

Event[24474]:
Log Name: System
Source: disk
Date: 2018-02-09T15:31:09.796
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-K1MJQKU
Description:
An error was detected on device \Device\Harddisk2\DR3 during a paging operation.

_{Wednesday, February 21, 2018 7:21 AM}

Hi,

Have you redirected your user profile folder to another location?

Also, I noticed that some errors happened on driver, core components, registry keys and Hash:

2018-02-19 20:45:26, Error                        [SetupPlatform.exe] winreHashWimFile: Failed to hash [C:\$WINDOWS.~BT\Sources\WinRE]: 0x5

At this time, I recommend you to refresh your original systems by using Windows recovery option after backing up your personal files, then download the installation media via Media creation tool, do the upgrade install again.

Refresh steps refer to https://www.onmsft.com/news/windows-10-reset-refresh-windows-10-installation-better-performance

Then, upgrade refer to https://www.microsoft.com/en-us/software-download/windows10.

Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Wednesday, February 21, 2018 8:13 AM}

Hi Kate,

Have not redirected my user profile. What would normally cause this to occur? The only thing I redirected was my iPhone backups to be copied across from C: to D: drive.

Also, what does "errors happened on driver, core components, registry keys and Hash" mean and what would cause this?

Sine the start of this year, the only things that I have done are

- Activated Dashlane

- Installed Wester Digital external drive (backed up all my files since I started having issues).

I did run MS Troubleshooter, here is the latest output. It always discovers the same issue, says it's fixed but running it a few seconds later finds the same issues (one's in pdf and the other in word format) https://www.dropbox.com/s/vs0ycg0jdzmx8n8/Troubleshooter%20210218.pdf?dl=0

https://www.dropbox.com/s/ictpg1izqtpyzge/windows%20updat1.docx?dl=0

I'll have to consider when to refresh to original, as I am currently supporting a client in Canada, and I have client specific vpn and tokens that I need. It's a little far to go to have these reinstalled.

_{Monday, May 21, 2018 6:06 PM}

OK first, this error is very general, there are 30-40 things that will give this same error message (hence the need to look at the log files). I have tried at least (not exaggerating) 3-4 dozen suggestions to fix this issue. If you have tried every other suggestion you have found and still can’t upgrade to Windows 10 try this.

Move the hard drive connection on the motherboard from where it is at (probably labeled something like “hdd0”) to where your CD/DVD drive is connected (Probably labeled “SATA0”) If you need the DVD drive for the upgrade plug it into “SATA1”. You may need to change BIOS to allow booting. Start the system and allow it to boot in to Windows. If you are doing an in-place upgrade (I was) run the installer now. If not, restart and boot from your installation media. After (if) the upgrade is successful you can change the drive connections back. I had 3 systems out of 20 that would hang during install and/or return this error after reboot. Doing this worked to upgrade all 3.

Hope this helps you.
P.S. The DISM commands (>Dism /Online /Cleanup-Image /ScanHealth for example) that are recommended, do not work in Windows 7. Instructions/suggestions don’t make this clear.

Background info: 20 systems, all running Windows 7 with latest updates, 15 Identical Dell Precision T7500s purchased at the same time, 3 Dell PrecisionT7500s identical to the first 15 but purchased later, 2 Dell T5600 Precisions purchased most recently. Of these systems, 1 of the original 15, 1 of the 3 added later and 1 of the 2 T5600, had the same error upgrading. The other 17 systems had zero problems upgrading.

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