Windows 10 Microsoft Photos App Not Printing JPG, PNG

Question

_{Tuesday, May 3, 2016 2:27 PM}

Hi,

I am using Windows 10 Enterprise 1511. We have discovered Microsoft Photos App is not Printing JPG, PNG files.

Upon observation the print job is not reaching the printer? I have checked see what's printing dialogue box.

If I print the same jpg, png via paint, word etc, the photo is printed.

Is this a known issue?

CAN SOMEONE HELP PLEASE?

Hifz Shaikh

All replies (2)

_{Wednesday, May 4, 2016 10:00 AM ✅Answered | 1 vote}

Hi Hifz Shaikh，

When did this issue occur?

Have you made any modifications before this issue occurred?

We could refer to the Cyber_Defend_Team’s suggestion to install all available updates to hava a try.

In addition, we could try to re-register Microsoft Photos App to have a test.

First, run Windows PowerShell as Administrator, type Get-AppxPackage, press Enter.

From the output list, find the and remember the InstallLocation.

For example,( the InstallLocation on your side could be different)

Then, re-register Microsoft Photos App with the following command in the PowerShell with Administrator.

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register " C:\ProgramFiles\WindowsApps\Microsoft.Windows.Photos_16.325.12390.0_x64__8wekyb3d8bbwe \AppxManifest.xml"}

If the issue persists, for Windows Photo app, we have a specific support channel. They are more familiar with Windows Photo app, I believe they have more resource to help you.

http://answers.microsoft.com/en-us/windows/forum/windows_tp-pictures-photoapp?auth=1

Best regards.

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_{Tuesday, May 3, 2016 5:51 PM}

Try run Windows Update and install all updates and restart your PC.

Check for updates of Photo App in Store.

Open Feedback App in start and report this issue.