windows shell common dll has stopped working outlook 2016

Question

_{Friday, May 27, 2016 8:07 AM}

Hi Everyone

I deleted my profile on outlook 2016, am trying to add it back and am unable to do so i get error message "windows shell common dll has stopped working".

I have noticed on outlook 2016 when you try to add a new profile outlook gives you two options Exchange Active Sync and POP3 or IMAP. But on Outlook 2013 we use to have three features:

• Microsoft Exchange Server or compatible service
• Outlook.com or Exchange ActiveSync compatible service
• POP or IMAP

In this can I want to use Microsoft Exchange Server or compatible service, please can anyone help me add my profile.

Images:

https://drive.google.com/open?id=0BzgbHz2WAF3xUUl3TlNQZmxfSEU

https://drive.google.com/open?id=0BzgbHz2WAF3xS3pOOUJSdXpLUXc

https://drive.google.com/open?id=0BzgbHz2WAF3xbFd6d2dGdVRGUlU

All replies (6)

_{Saturday, May 28, 2016 7:00 PM ✅Answered}

Try a repair of Office. Right click start choose Programs and Features, select Office in the list and then click Repair in the toolbar above.

_{Sunday, May 29, 2016 1:31 PM ✅Answered}

The protocol you use has nothing to do with the dll crashing.  If you have already re-installed office and it is still happening I would run a system file check to find the state of the OS

Why do you need/want to use Exchange server and not active sync?

Please run a system file check (SFC) & DISM  if you are on win 8 or higher

**
**

All instructions are in our Wiki article below...Should you have any questions please ask us.

System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot

Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

_{Monday, May 30, 2016 6:59 AM ✅Answered}

Hi Nathi Mabinza,

For the Office product, we have a specific forum for you.
Office Forum
https://social.technet.microsoft.com/Forums/office/en-US/home?category=officeitpro

Best regards

Please mark the reply as an answer if you find it is helpful.

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_{Tuesday, October 18, 2016 2:45 PM | 1 vote}

I had the same issue... This is how I fixed it.

Please also try renaming the OLMAPI32.dll from the C:\Program Files\Microsoft Office\root\Office16\olmapi32.dll and then repair Office.

_{Thursday, October 27, 2016 8:44 AM}

I tried this solution and work properly but we need to re activate Microsoft Office 2016 can you me to resolve this issue I tried to re activate using Internet but still not activated.

_{Thursday, June 1, 2017 5:50 PM}

Dear Team,

Still doing all the troubleshooting works, the issue remains the same.

Could you please provide us the proper solution on the same.

we are using the VDI Machine.

Thanks

Shankar