Mail Merge works in plain text only...not HTML

Question

_{Wednesday, February 10, 2016 4:04 PM}

Hi-

I'm trying to do a mail merge with Office 2016 (Word and Outlook). My emails will only send in plain text. I need to send in HTML but nothing happens when i complete the mail merge.

This problem has been recreated by other people and there is not a problem. I believe it must be something in my computer setup. Maybe my mail client in the registry? I don't know. Can anyone advise me why my computer won't send emails in a mail merge in HTML format? What can I do to my computer the make it allow the mail merge in HTML?

Word 2016 32 bit. Outlook 2016 32 bit and Windows 10. PLEASE HELP!

Thanks in advance.

TekRemarket

All replies (1)

_{Wednesday, February 17, 2016 8:09 AM ✅Answered}

This problem has been recreated by other people and there is not a problem.

Hi,

Just confirm, other people didn't reproduce this issue, right?

Please open Outlook and click File -> Mail -> Compose messages -> make sure it's "HTML" that is selected after "Compose message in this format".

Also make sure the Office is up-to-date. If the problem persists, run a repair of Office from the Control Panel -> Programs and Features.

Regards,

Melon Chen
TechNet Community Support

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