Why is "POP or IMAP" grayed out in setting up a new email account in Outlook 2013?

Question

_{Friday, March 20, 2015 7:37 AM}

Can anyone share with me how to make it avail?  Thanks.

All replies (2)

_{Monday, March 23, 2015 4:20 AM ✅Answered}

Hi,

Do you mean the "POP or IMAP" bullet is grayed out?

If this is the case, please open your registry editor and check if the following registry values exist and the value data is set to 1:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options
Name: DisableIMAP

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options
Name: DisablePOP3

If this is the case, change the value data of the two values to 0 and then test the issue again.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].

_{Monday, March 23, 2015 1:46 PM ✅Answered}

Hi Steve -

Thanks for your reply.  Yes, that's what I meant.  I searched a lot but hardly no any solution popped out except this one below that I received from somewhere else.  It's the same problem as you mentioned with the registry table.  And the solution worked.  Thanks a lot.

https://support.microsoft.com/en-us/kb/2144414

Best Regards,

Johnny