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Question
Friday, June 3, 2016 11:43 PM | 1 vote
Hi,
The installer of VS Community 2015 Update 2 fails with message:
Windows 10 SDK (10.0.10586)
The installer failed. The hash value is not correct. Error code: -2146889721
(Windows defender is disabled. The content of the %temp% folder was deleted before each attempt. The installers were run as administrator.)
Then I tried to install Windows Standalone SDK for Windows 10 which also generated an error:
Unable to verify the integrity of downloaded content. It might be corrupted. Please check your network connection and try again.
From the log:
[1BDC:13D8][2016-06-03T19:01:22]i000: package_WPTRedistributables_x86_en_us
[1BDC:13D8][2016-06-03T19:01:22]i000: package_WPTRedistributables_x86_en_us to http://download.microsoft.com/download/2/1/2/2122BA8F-7EA6-4784-9195-A8CFB7E7388E/StandaloneSDK/Installers/WPT Redistributables-x86_en-us.msi
[1BDC:13D8][2016-06-03T19:01:22]i338: Acquiring package: package_WPTRedistributables_x86_en_us, payload: package_WPTRedistributables_x86_en_us, download from: http://download.microsoft.com/download/2/1/2/2122BA8F-7EA6-4784-9195-A8CFB7E7388E/StandaloneSDK/Installers/WPT Redistributables-x86_en-us.msi
[14F8:1D18][2016-06-03T19:01:24]e000: Error 0x80091007: Hash mismatch for path: C:\Users\rodol\AppData\Local\Temp\43d9f43d-c90b-4fdf-9dfe-ecf9990bfa2a}\package_WPTRedistributables_x86_en_us, expected: 9C6A5034F854D8DFC32FC08A367BB08735B700D8, actual: 1BAC761B1FC28C7B9157C5BF004033A479B76E75
[14F8:1D18][2016-06-03T19:01:24]e000: Error 0x80091007: Failed to verify payload hash: C:\Users\rodol\Downloads\Windows Kits\10\StandaloneSDK\Installers\WPT Redistributables-x86_en-us.msi
[14F8:1D18][2016-06-03T19:01:24]e000: Error 0x80091007: Failed to layout payload from cached payload: C:\Users\rodol\Downloads\Windows Kits\10\StandaloneSDK\Installers\WPT Redistributables-x86_en-us.msi
[14F8:1D18][2016-06-03T19:01:24]e000: Error 0x80091007: Failed to layout payload from: C:\Users\rodol\AppData\Local\Temp\43d9f43d-c90b-4fdf-9dfe-ecf9990bfa2a}\package_WPTRedistributables_x86_en_us to C:\Users\rodol\Downloads\Windows Kits\10\StandaloneSDK\
[1BDC:13D8][2016-06-03T19:01:24]i000: ERROR: Failed to verify the integrity of payload [package_WPTRedistributables_x86_en_us] for Package package_WPTRedistributables_x86_en_us
Then I manually downloaded the file five times from: http://download.microsoft.com/download/2/1/2/2122BA8F-7EA6-4784-9195-A8CFB7E7388E/StandaloneSDK/Installers/WPT Redistributables-x86_en-us.msi
Four times the hash was: 1bac761b1fc28c7b9157c5bf004033a479b76e7.
One time the hash was: 9c6a5034f854d8dfc32fc08a367bb08735b700d8.
In other PC with a different internet connection, but still in my country (Chile), I tried five times and the hash was always wrong:
b5c9c64d3e50ef2f0d4004c6aca7adc75114f5aa
In a VM in Azure Brazil I tried five times and the hash was always correct:
9c6a5034f854d8dfc32fc08a367bb08735b700d8
So, there seems to be a problem with that particular file.
All replies (3)
Monday, June 6, 2016 2:20 AM âś…Answered
Hi Rodolfo28m,
Thank you for your post.
Error 0x80091007,The hash value is not correct" may related to a corrupt installer.
>>In other PC with a different internet connection
I suspect the problem is still pending on your network connection, some packages or files are failed to load.
A community member faced a similar issue as yours, It seems that the cause of the problem is the network ,you may take a look at the following link.
So please check your network again and make sure there is no setting that defend your downloading of win 10 sdk.
Besides, you could also try to repair the Win 10 sdk via control panel to see if it works.
Best Regards,
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Wednesday, July 6, 2016 6:42 AM
already tried installing it on different machine and ISP.. same issue
Thursday, July 7, 2016 2:28 AM
Hi Gray,
If you have a similar issue, please post new case in our forum, we will help you solve this according to the error information.
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click HERE to participate the survey.