Preview pane: "Download the rest of this message now"

Question

_{Wednesday, June 9, 2010 1:40 AM}

When i click an email, the Preview pane does not show the full meesage of the email. It shows "Download the rest of this message now" butten instead. I have to click this button to download the full message. This issue is not related to Exchange Server because I setup Outlook in another computer for my profile and this issue does not occur. Other collegues do not encounter this issue either.

How to fix this issue to let it show the full message in the Preview pane? I use Outlook 2007.

All replies (30)

_{Tuesday, June 15, 2010 5:38 AM ✅Answered | 2 votes}

Can you check if the behavior changes if you start Outlook in safe mode?

• Quit Outlook (and Office Communicator)
• Through Task Manager, make sure Outlook.exe (and Communicator.exe) is not running.
• Start Outlook while holding the CTRL key down.

You could also create a new Outlook profile and see if it helps.- Thanks, Jinesh.

_{Wednesday, June 9, 2010 8:20 AM | 1 vote}

Looks like you have configured Outlook to download only headers. Do the following to correct this:

• Select Inbox | CTRL+ALT+S, which will bring up the Send/Receive Groups dialogue box.
• Select "All Accounts" and click Edit.
• Choose "Download complete item including attachments".

- Thanks, Jinesh.

_{Wednesday, June 9, 2010 9:49 AM}

Thanks. But all the folders such as Inbox have already been set as "Download complete item including attachments". Any other ideas?

_{Tuesday, June 15, 2010 3:32 AM}

Anyone here? MSFT?

_{Monday, May 2, 2011 6:06 PM}

Thanks for this post. It helped me solve my issue!

_{Monday, June 6, 2011 6:28 PM | 1 vote}

I tried but no change... can you help me?

_{Wednesday, June 15, 2011 1:37 PM | 8 votes}

In the lower right hand corner of your Outlook there will be a status as to the connection type. Click it and make sure that "Download Full Items" is selected. I had the same issue as you and my connection status read "Connected to Microsoft Exchange (Headers)". When I clicked it and selected "Download Full Items" the status changed to "Connected to Microsoft Exchange" and my issue cleared up.

_{Wednesday, September 28, 2011 10:30 PM | 3 votes}

Your 2007 Outlook client is probably running in cache mode: Select File,  then select Cached Exchange mode, and there you will see options to "Download Headers"Only" or "Download Full Items".  By default Outlook may also turn on: On Slow Connections Download Headers Only".   My problem was a slow connection so this switch made it so only headers downloaded...  

_{Thursday, February 16, 2012 3:46 PM}

That did it!  thank you!  This was driving me CRAZY!

_{Wednesday, October 17, 2012 3:52 PM}

Dont know why it started doing this.... Tried everyone's suggestion but it didnt work. 

So i came to this.   Thanks B. Crossland!!  That was so annoying.

_{Monday, October 7, 2013 2:45 PM}

This one worked for me. Thank you very much!!!

_{Monday, November 25, 2013 9:46 AM}

what do you mean the lower right hand corner of your outlook status to connection type to click and make sure download full items.  I don't see it.  I use Outlook 2013 and having same problem.

_{Saturday, December 14, 2013 11:41 AM}

good answer issue resolved!!!!

_{Thursday, July 31, 2014 8:06 AM}

I tried all the suugestions given above but still it doesnt work. It irritates me a lot. Please help me here

_{Thursday, July 31, 2014 7:04 PM | 8 votes}

Open outlook 2013. Then go to the Send/Receive tab on the ribbon. Now click on "Download Preferences." Click on "Download Full Message" so then it is checked, and make sure "On slow connection download only headers" is unchecked. Restart Outlook. Let me know if that works. Worked for me.

_{Friday, August 15, 2014 6:00 PM}

Thanks. That was helpful.

_{Wednesday, March 4, 2015 4:32 PM}

This was it!!! Thank you!!!

_{Friday, March 20, 2015 12:26 PM}

Thank you so much . . . !!!

You get my vote

_{Friday, October 23, 2015 9:05 AM}

Thanks man..it did the trick! Much appreciate your help. Its not that the issue is heavily time consuming but sure as heck is nerve wrecking! Thanks again

_{Tuesday, November 17, 2015 9:39 PM}

Thank you. That worked.

_{Wednesday, January 6, 2016 3:31 PM}

Thanks so much ProgrammerSavvy!

None of the other suggestions worked, but this worked like a charm!

_{Friday, February 10, 2017 3:59 PM}

Hello,

When I go to choose "Download complete item including attachments, all of that is greyed out. Any ideas?

_{Wednesday, April 12, 2017 11:38 PM}

Hello,

When I go to choose "Download complete item including attachments, all of that is greyed out. Any ideas?

In my case, I had to disabled the "On slow connections download only Headers", that did the trick for me

_{Friday, July 28, 2017 4:06 PM | 1 vote}

in my case it worked to select under tab "Send/Receive" -> Preferences -> Download Preferences -> Download Full Items

_{Monday, October 2, 2017 12:39 PM}

Works. Thanks ProgrammerSavvy!

_{Friday, January 5, 2018 2:01 PM | 1 vote}

This was my solution!

_{Thursday, March 1, 2018 4:56 PM}

*Thank you.. *

*This worked for me *

_{Tuesday, November 13, 2018 12:53 PM}

Click on update folder .. that's it

_{Sunday, December 16, 2018 6:04 AM}

Thank you dear.......

_{Wednesday, September 11, 2019 2:23 AM | 1 vote}

Dear Friend,

If you are facing issue like "Download the rest of this message now". Then below steps will help to resolve the issue.

=> Start Outlook

=> Click on Send/Receive Tab

=> Under Send/Receive Tab => click on Download Preferences => Click on Download Full Items.

You will see issue resolve.

Thanks,

Bishal Majumdar