Error code: 30182-27 (2) for users when trying to update Office 365 build 1801.

Article
2018-03-09

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_{Friday, March 9, 2018 8:37 AM}

Hello,

Many of our users are on Office365 Build 1801 and when they try to update their version as 1802 is out they get this message:

Has anyone seen this issue before, I've Googled the error code but I can't see one that is the same.

Could my GPO be the issue here?

Share looks like this:

Deployupdate.xml

<Configur

ation>

I'm not sure how the GPO knows how to use the xml to update, maybe this is the issue?

My reg key

I tried to manually update via our on premise Office server and get this:

I simply ran

\svr-officeweb\o365update\setup.exe /configure \svr-officeweb\o365update\deployupdate.xml

All replies (9)

_{Monday, March 12, 2018 7:24 AM}

Hi,

Are you deploy Office 365 ProPlus on shared computer environment?

I notice that your download Office 365 channel is different from the update channel in Deployupdate.xml file. And the shared computer licensing is enabled.

Please use the deployupdate.xml file above to download latest updates to path \svr-officeweb\o365update\Office with Setup.exe /download method. Then end-users can check for updates from this path automatically and install it on clients side.

Best Regards,
Winnie Liang
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_{Monday, March 12, 2018 11:43 AM}

Hello,

My download xml looks like this:

and my Deploy xml like this

I basically want to download the 1802 version and update uses on older versions.

Should the "Current" be replaced with "Monthly" then on both scripts?

_{Tuesday, March 13, 2018 5:18 AM}

The Update Channel name has been changed since 2017. For Channel attribute in configuration.xml file, the "Current" is the old name for "Monthly". It is recommended to change to Channel="Monthly" in Configuration.xml file.

Additionally, please use your download.xml to download. Then go to \SVR-OFFICEWEB\O365update\Office\Data, check the folder name, confirm if it is the version 1802 build number 16.0.9029.2167.

After downloaded the update to Update Path \svr-officeweb\o365update, the end-users can click File > Account > Update Options > Update Now to install it.

Best Regards,
Winnie Liang
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_{Friday, March 16, 2018 9:06 AM}

Hi,

I am checking the status of this issue. Do you have any update for it?

Best Regards,
Winnie Liang
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_{Tuesday, March 20, 2018 11:21 AM}

Hello,

Sorry for the delay, checking now.

_{Tuesday, March 20, 2018 11:52 AM}

If changed the XML to Monthly now and will test.

However in the download folder it does say:

v64_16.0.9029.2167.cab

Here is the file now for the update:

Deployupdate.xml

And the Download file

However we also download the full version to deploy as the above xmls are just for the updated version.

This is the deployconfig.xml which is working fine, so should I change to Monthly?

Downloadconfig.xml

_{Thursday, March 22, 2018 10:14 AM}

Hi,

Here is a list of the update channel name changes for Office 365 ProPlus. The new names is started using in September 2017.

New name	Old name
Monthly Channel	Current Channel
Semi-Annual Channel (Targeted)	First Release for Deferred Channel
Semi-Annual Channel	Deferred Channel

As you can see, the Current Channel and Monthly Channel is the same channel in theory. So it is my recommendation to change it to Monthly not a force changing.

About the DeployUpdate.xml, you can specify the SourcePath attribute and the UpdatePath attibute based on your requirement.

Best Regards,
Winnie Liang
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

_{Thursday, March 22, 2018 10:28 AM}

So my download file looks like this below, would this mean user will use our server to try and update the Office rather than the internet? If so what would I need to change so they get updates via the internet instead?

_{Friday, March 23, 2018 2:00 AM}

The download file is used for Office installation files downloading not deploying. For your update requirement, I would give you an example based on your configuration.xml file.

Install Office from network path and configure Office get updates directly from Internet:

Install Office from network path and configure Office get updates from the network path too:

Best Regards,
Winnie Liang
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

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Error code: 30182-27 (2) for users when trying to update Office 365 build 1801.

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