Cannot install or uninstall Visual C++ 2008 Redistributable

Article
2014-09-24

Question

_{Wednesday, September 24, 2014 10:00 PM}

I've almost certainly chosen the wrong "forum category" for this, but it's not very clear what I should use- sorry.

Whenever I try to install "Microsoft Visual C++ 2008 Redistributable", it hangs with the message

Publishing product information

Feature: FT_VC_Redist_OpenMP_x64

I already have 2 versions of this installed- and if I try to uninstall or repair either of them, it hangs.

The system now hangs (for at least 8 hours) on shutdown.

How can I fix this?

All replies (6)

_{Thursday, September 25, 2014 2:04 AM}

Hi Kkkev,

I will move your thread to Visual Studio Setup and Installation forum for better support. Thanks for your understanding.

Bese regards,

Shu Hu

We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click HERE to participate the survey.

_{Thursday, September 25, 2014 7:28 AM}

Hi Kkkev,

From your description, I know you have installed both Visual C++ 2008 Redistributable Package x64 and x86 in your PC. But I can't narrow down the root cause according to the current information. It seems that you can't repair or uninstall neither of them. I suggest you the tool that can fix problems can't be installed or uninstalled below.

http://support.microsoft.com/mats/program_install_and_uninstall/en

If it can't work, please take the following steps.

1. Make sure that the Windows Installer service is set to manual.

Click Start menu, click Run, type services.msc in the Open text box, and then click OK.
In the Services (Local) list, right-click Windows Installer, and then click Properties.
If the Startup type drop-down list is set to a value of Disable, select the Manual option from the Startup type drop-down list, and then click OK.
Click the File menu, and then click Exit.

2.Make sure that you install the package from the official site.

3.Make sure that your system is patched up before install it.

This also may be your system issue. Or some other program hang the repair or uninstall process. You can use the process monitor to have a detect.

If you have any concerns about it, please feel free to let me know.

Best regards,

_{Thursday, September 25, 2014 4:09 PM}

I have tried the fixit tool- but it didn't find any issues and hasn't solved the problem.

The Windows installer service is already set to a startup type of manual.

Process monitor indicates that there is no CPU activity during the hanged install or uninstall.

Is there any diagnostic information that you can use to help identify the problem?

Thanks,

_{Friday, September 26, 2014 10:26 AM}

Hi Kkkev,

Please provide us with the Visual C++ 2008 Redistributable installation log file. It locates in the %temp% folder.

Run >> Type "%temp%

If you reminder the date that you install it, you can find the log file according to the date modified. The name of the installation file looks like dd_vcredistxxx. You can share all the files which name is similar to dd_vcredistxxx on the onedrive. I will check the log file once you paste the sharing link here.

Best regards,

_{Saturday, September 27, 2014 9:25 PM}

Here is one such log file: http://pastebin.com/MeiUea1E

Thanks,

_{Thursday, October 9, 2014 7:54 AM}

Hi Kkkev,

I have got your log. We can see that a lot of its components can't be installed. You can check the install log copy from your log below.

MSI (c) (EC:9C) [22:35:04:146]: Feature: VC_RED_enu_amd64_net_SETUP; Installed: Absent;   Request: Local;   Action: Local
MSI (c) (EC:9C) [22:35:04:146]: Feature: Servicing_Key; Installed: Absent;   Request: Local;   Action: Local
MSI (c) (EC:9C) [22:35:04:146]: Feature: VC_Redist_12222_amd64_enu; Installed: Absent;   Request: Local;   Action: Local
MSI (c) (EC:9C) [22:35:04:146]: Feature: FT_VC_Redist_ATL_x64; Installed: Absent;   Request: Local;   Action: Local
MSI (c) (EC:9C) [22:35:04:146]: Feature: FT_VC_Redist_CRT_x64; Installed: Absent;   Request: Local;   Action: Local
MSI (c) (EC:9C) [22:35:04:146]: Feature: FT_VC_Redist_MFC_x64; Installed: Absent;   Request: Local;   Action: Local
MSI (c) (EC:9C) [22:35:04:146]: Feature: FT_VC_Redist_MFCLOC_x64; Installed: Absent;   Request: Local;   Action: Local
MSI (c) (EC:9C) [22:35:04:146]: Feature: FT_VC_Redist_OpenMP_x64; Installed: Absent;   Request: Local;   Action: Local
MSI (c) (EC:9C) [22:35:04:146]: Component: Servicing_Key_ProductFamily; Installed: Absent;   Request: Local;   Action: Local

As far as I know, those components should be installed along with Visual C++ 2008 Redistributable Package. You can check this page:http://www.microsoft.com/en-us/download/details.aspx?id=29

This package installs runtime components of C Runtime (CRT), Standard C++, ATL, MFC, OpenMP and MSDIA libraries. For libraries that support side-by-side deployment model (CRT, SCL, ATL, MFC, OpenMP) they are installed into the native assembly cache, also called WinSxS folder, on versions of Windows operating system that support side-by-side assemblies.

I know that you have tried 2 versions of this installed. Where did you get the installer? Did you download them from the official website? I guess the main may be the corrupt installer. Please don't install both version of this package. I suggest you download this package from the official website to install it again. Please note your operation system version. If your os is x64, please install the x64 version. If your os is x86, please install the x86 version.

Best regards,

Share via

Cannot install or uninstall Visual C++ 2008 Redistributable

Question

All replies (6)

Additional resources