Can't access mycloud EX2 Ultra via file explorer on Windows 10

Question

_{Thursday, June 20, 2019 6:23 AM}

Hi guys,

I have been looking around for this solution last few days, tried all the solutions but they didn't work for me. Is there any other way to fix this issue?

I connected Mycloud EX2 Utlra, I can see mycloudex2ulra under Network in file explorer, but when i click on it, it popup "Windows can't access \mycloudex2ultra"

Thanks

All replies (14)

_{Friday, June 21, 2019 1:40 AM}

Hello,

Thank you for posting in this forum.

Have you tried enabling SMBv1 on Windows 10?

How to detect, enable and disable SMBv1, SMBv2, and SMBv3 in Windows and Windows Server

Best Regards,

Leon

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_{Friday, June 21, 2019 1:59 AM}

Hi Leon,

Yes, I enabled it already, but doesn't work.

I enabled Netbios over TCP/IP, SMBv1/2/3, Network Discovery and file sharing

Thanks

_{Friday, June 21, 2019 2:13 AM}

Hi,

Do these on your Windows 10:

Reproduce your problem first, then go to Event Viewer->Applications and Services Logs->Microsoft->Windows->SMBClient, then check logs here.

Best Regards,

Leon

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_{Friday, June 21, 2019 4:22 AM}

Hi Leon,

what do i do with it?

_{Friday, June 21, 2019 5:32 AM}

You can upload the the screenshots of those events or you can tell me the error messages in words.

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_{Friday, June 21, 2019 6:12 AM}

Hi Leon,

I can't post image atm.

There is warning message:

SMB1 negotiate response received from remote device when SMB1 cannot be negotiated by the local computer. 

Dialect: The reason is not specified

 Server name: 14

 Guidance:
The client has SMB1 disabled or uninstalled. For more information: https://go.microsoft.com/fwlink/?linkid=852747.

_{Friday, June 21, 2019 6:16 AM}

Hi,

Run PowerShell as administrator on this machine and then run the following command:

Enable-WindowsOptionalFeature -Online -FeatureName smb1protocol

Then check if you can access the share.

Best Regards,

Leon

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_{Friday, June 21, 2019 7:47 AM}

Hi Leon,

it doesn't work:(

_{Friday, June 21, 2019 7:50 AM}

i have got this under connective:

Failed to establish a network connection.

Error: {Device Timeout}
The specified I/O operation on %hs was not completed before the time-out period expired.

Server name: MYCLOUDEX2ULTRA
Server address: 192.168.0.32:445
Instance name: \Device\LanmanRedirector
Connection type: Wsk

Guidance:
This indicates a problem with the underlying network or transport, such as with TCP/IP, and not with SMB. A firewall that blocks TCP port 445, or TCP port 5445 when using an iWARP RDMA adapter, can also cause this issue.

_{Friday, June 21, 2019 7:52 AM}

Hi,

Is there a firewall and anti-virus software running on this computer? If so, please disable them.

Best Regards,

Leon

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_{Friday, June 21, 2019 7:57 AM}

Hi Leon,

Yes, I disabled it, doesn't work

_{Friday, June 21, 2019 8:58 AM}

Hi,

Run this command( netstat -ano | find "445" ) in CMD to check if port 445 is enabled.

Best Regards,

Leon

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_{Thursday, June 27, 2019 9:50 AM}

Hi,

Just checking the current situation of your problem.
Please let us know if you would like further help.

Best regards,
Leon

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_{Wednesday, July 3, 2019 9:07 AM}

Hi,
Was your issue resolved? 
If you resolved it using our solution, please "mark it as answer" to help other community members find the helpful reply quickly.
If you resolve it using your own solution, please share your experience and solution here. It will be very beneficial for other community members who have similar questions.
If no, please reply and tell us the current situation in order to provide further help.
Best Regards,
Leon

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