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Question
Tuesday, April 23, 2019 5:19 PM
Hi,
One of the Windows 10 64 Bit Enterprise Edition (English Version) gives the below blue screen error. It happens every 10 minutes. If any thing searched then laptop is hanging and blue screen occurs immediately. Model is Dell Latitude 7490. Operating system has been reinstalled and Drivers are updated. Below is the message when error occurs.
Minidump file is not created. Please help
Regards, Boopathi
All replies (12)
Wednesday, April 24, 2019 2:43 AM
Hi,
The error means that a hardware error has occurred.
To fix it, try the following:
1. Get all the latest updates with Windows Update. Go to Settings > Update & security > Windows Update, and then select Check for updates.
2. Try restoring Windows back to an earlier point in time.
3. run the following commands to collect logs:
** msinfo32 /nfo C:\SYSSUM.NFO /categories +systemsummary**
** wevtutil epl System C:\system.evtx**
** wevtutil epl Application C:\app.evtx**
And check if there is any dump file in C:\ and upload logs and dump file to your OneDrive for analysis.
Best regards,
Yilia
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Monday, April 29, 2019 5:30 AM
Hi,
Just want to confirm the current situations.
Please feel free to let us know if you need further assistance.
Best regards,
Yilia
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Thursday, May 9, 2019 10:10 AM
I wanted to know why the minidump files are not created. We can find the solution once minidump (*.dmp) created. Below settings are set by default
I do not find minidump files in Windows 10 workstations. Is it a bug in Windows 10?
Regards, Boopathi
Thursday, May 9, 2019 2:11 PM
as this is a hardware bug, Windows might simply be unable to write the dump file.
But you should look in event log if it logs a reason why it did not write a dump,
probably as event 161 from volmgr - "Dump file creation failed due to error during dump creation"
make sure you have enough free space on your system drive and NOT changed the default settings for page file.
Thursday, May 9, 2019 4:20 PM
event 161 from volmgr comes under System or Setup event log. I checked in both System and Setup and unable to find the event id 161.
Regards, Boopathi
Thursday, May 9, 2019 4:47 PM
Hello,
Look for a Kernel Power event 42 in the system log.
Post the details in this thread if that exists.
Thanks, Darrell Gorter [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
Thursday, May 9, 2019 5:13 PM
Hi Darrell Gorter,
Below is the details of Kernel Power event 42 in the system log
The system is entering sleep.
Sleep Reason: Application API
Regards, Boopathi
Thursday, May 9, 2019 6:42 PM
Hello,
Sorry Mistyped, I meant Kernel Power 41, not 42.
Thanks, Darrell Gorter [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
Friday, May 10, 2019 9:05 AM
Hi,
stop code: WHEA UNCORRECTABLE ERROR in blue screen means that there is a hardware issue.
We can check WHEA logs in event viewer by filtering:
Best regards,
Yilia
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Monday, May 13, 2019 4:46 PM
Thank you Yilia. I will verify it and update.
Regards, Boopathi
Friday, January 17, 2020 1:12 PM
Hello, was there any solution to this issue? I too am having issues with approx 10% of our Dell's in a corporate enviornment.
Same STOP error code. No Dump Files created. Nothing logged under the WHEA-Logger Event Source in System Event Viewer. VOLMGR shows only an error from several days before the crashes.
Wednesday, January 29, 2020 6:35 PM
yeah i have the same error. luckily only on one optiplex 7070 (out of 5 we purchased last year). It does seem that there is some dell related thing going on here :)
i am just doing a bios update and see if that resolves it. Might have something to do with the monitor going to sleep, because the user has this problem whenever they walk away from the computer to go to a meeting for an hour or two. Come back to the desktop and stuck on WHEA error. Nothing is logged to the event log at this time. WHEA filter as others suggested has zero entries. probably it crashes hard enough to not be able to write anything. OS is 1903.