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Question
Friday, April 4, 2014 12:39 PM
I have read the related threads and do not see an actual answer to the problem other than the suggestion that I turn off Straight Quotes with Smart Quotes which does not make sense as everyone else here has it turned on. I am one user of many on our system and only a few have this problem. When I send an email it looks fine. When I receive the reply back my apostrophes and 3 dots etc are replaced with a question mark inside a black diamond.
All replies (5)
Friday, April 4, 2014 1:59 PM ✅Answered
Oddly enough, it appears to be all external recipients. If I send email back and forth with a co-worker, all is well. I did find some odd fonts listed in Options here and there for column heading etc and discovered that I had a theme called Arctic. I have changed to no theme and set all fonts I can find to Arial. I just sent a test email to a friend and all is well. Thank you. Your questions led me to the answer. It was apparently the theme causing the problem.
Friday, April 4, 2014 1:05 PM
It's related to the character set and character encoding you are using and the easiest, sure-fire fix is to disable smart quotes. Using ISO-8859-1 encoding and a standard font should fix it too, but it may still be a problem for a few recipients. Using the basic ACSII characters will guarantee it doesn't happen.
What encoding are you using? Look in File, Options, Advanced - near the bottom. Try Western European (ISO), not UTF-8.
What font do you use? Stick with one of the standard fonts.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
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Friday, April 4, 2014 1:23 PM
Thanks for responding. The encoding is Western European. The font was Verdana so I tried Arial with the same result. Very frustrating!
Friday, April 4, 2014 1:43 PM
Does it happen with all messages or just some, to specific recipients? The problem could be on their end.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter
Saturday, April 5, 2014 2:07 AM
Thanks for the update, it may help someone else.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter