Windows 10 version 1903 : Problem with the scardsvr service

Question

_{Monday, September 9, 2019 1:35 PM}

Hello, 

Here is the situation.  Our company is deploying the windows 10 version 1903 massively, this version come with a lot of bugs, one of them and the most urgent to resolve is about the service " scardsvr"  in some cases it’s either inexistent or it's not working at all even though the service is up running. 

Does anyone have a burst of light concerning this problem ? 

Thanks for your help. 

All replies (5)

_{Tuesday, September 10, 2019 6:09 AM}

Hi，

Since this forum is discussing for General Windows Desktop Development Issues, but this thread is more related to win10 general, I will move it to the right forum. Thanks for understanding.

Thanks,

Drake

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_{Tuesday, September 10, 2019 4:37 PM}

Hi, 

No problem as long as i have some answers :) 

Thx

BC

_{Wednesday, September 11, 2019 2:43 AM}

Hi,

Are these machines connected to domain?

Are there any error messages recorded in the Event Viewer(Windows Logs\Application, System)?

You could run the following command to restore default startup configuration for Smart Card:

sc config SCardSvr start= demand

Also, we can refer to the link below to reinstall the SmartCard service:

How to check and install the SmartCard Service (ScardSvr service)

https://www.isabel.eu/knowledge_base_ibs6/en/01_Isabel_security/02_card_reader/cctshow-to-install-the-scardsvr-service.html

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope it could be helpful.

Please remember to mark the replies as answers if they help.
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_{Thursday, September 12, 2019 8:06 AM}

Hello and Thanks for you reply. 

No error messages in the Event Viewer. 

i will test the command line you just sent me. 

We already tried with this link, and did the reinstallation of the service ( no Results ) . 

To give you more details about the incident : 

   - We have the proble with this version only : Win10 10.0.18362.295  1903. 

   - In the case of a the missing service, we just add a DWORD " start " to start the service in the regedit                        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SCardSvr. 

   - The other case is more complicated, the service is runing but do not respond at all ( the card is of course inserted )

       we tried to add the different dependecy to the service, but no Success. 

Thanks again for your reply. 

_{Thursday, September 12, 2019 8:08 AM}

And Yes the machines are connected to a domain.