Your extended trial has expired. License with an online account or a product code

Question

_{Wednesday, August 28, 2019 2:35 AM}

I have been using Visual Studio 2019 for a while, and just started getting the following error

License: Trial extension (for evaluation purposes only)
This product is licensed to:
(My Email) thru Profile
Your evaluation period has ended
Your extended trial has expired. License with an online
account or a product code

I did notice that I'm using the free version (Community) and when I load Visual Studio, it says Professional.

I have clicked the "Check for an updated license"

I have signed out and back in

I have rebooted

I have reinstalled

Any Idea?

Thanks

Mark

All replies (4)

_{Wednesday, August 28, 2019 8:21 AM}

Hi MarkAkress,

Welcome to MSDN forum.

According to your description, please access this page: https://my.visualstudio.com/Subscriptions to check if your account has professional subscription.

Then please delete online licence temp data in below path, restart visual studio and re-login your account

C:\Users\UserName\AppData\Local\Microsoft\VSCommon\OnlineLicensing\VisualStudio\16.0\Community

Any feedback will be expected.

Best Regards,

Dylan

MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]

_{Wednesday, August 28, 2019 11:54 PM}

Thanks for the reply

When I goto the link I only see "Visual Studio Dev Essentials" no mention of Professional

When I goto the path I do not have the Community dir, but I do have a Professional

I signed out of Visual Studio, closed Visual Studio, then deleted the Professional dir.

Then started Visual Studio.  Signed back in.  Still get same error

Kind of weird that it keeps saying Professional, when I want to be using Community.

Is there a way to switch from Professional to Community in Visual Studio?

Thanks

Mark

_{Thursday, August 29, 2019 10:20 AM}

Hi MarkAkress,

Thank you for feedback.

Please delete your sign-in information in "C:\Users\UserName\AppData\Local\IdentityService\SessionTokens.json" and make sure only visual studio community in your machine.

And follow the below Doc try to remove your professional subscription:

Visual Studio Subscriptions - Marketplace Subscription Overview

Delete assignments in Visual Studio subscriptions

Any feedback will be expected.

Best Regards,

Dylan

MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]

_{Friday, August 30, 2019 10:45 AM}

Hi MarkAKress,

It seems that you have bought the professional account, we suggest you can install Visual Studio 2019 Professional. Since you have subscribed to the official edition, you can not use your account to sign into Visual Studio Community.

Since it can be installed in parallel with Visual Studio Community. We recommend that you move your projects to the professional version. It is more powerful thanVS community.

You can refer to this for more information:

https://visualstudio.microsoft.com/vs/compare/

We are looking forward to hearing from you.

Best Regards,

Perry

MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]