RDP disconnect on wifi

Question

_{Monday, July 20, 2020 8:41 PM}

Folks - my RDP session connects, then disconnects in 1-2 seconds if I connect via wifi (never on wired ethernet). I looked around and checked for wifi settings but couldn't find anything to help this

What can I check to make sure RDP over wifi stays connected. I am using native windows 10 supplicant to connect to wifi

Thanks

All replies (12)

_{Monday, August 3, 2020 6:05 AM ✅Answered}

Hi ,

Sorry for the delay response.

In order to narrow the issue, please change a different WIFI network to do a test. If change to a different WiFi network and the issue still occurs. I would think the problem is related with your wireless driver. You might have a clean installation of wireless drivers.

For your reference:

Clean Installation of Wireless Drivers

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

If it still doesn't work, tracing and monitoring should be necessary if there is no specific event/error about the problem. However, analysis of network traffic is beyond our forum support level. So I would suggest you contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

You may find phone number for your region accordingly from the link below: 

https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

Best Regards,

Candy

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_{Tuesday, July 21, 2020 5:33 AM}

Hi ,

Based on my understanding, the RDP session will disconnect in 1-2 seconds when you connect via Wifi. It works fine when you connect via wired Ethernet. Is that right? Please feel free to let me know if my understanding is wrong.

Did you connected to a 802.1x wireless network with user authentication?

The problem is that 802.1x and RDP were not designed with each other in mind and the end result is that 802.1x is unable to determine the user's identity when coming in via RDP.

If Remote Desktop is a required service, to work around this issue, set the network authentication setting to User or computer authentication or Computer authentication.

For your reference:

Remote laptop disconnects from wireless network

This "Windows 10 Networking" Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

Best Regards,

Candy

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_{Thursday, July 23, 2020 1:19 PM}

Where do I do this in w10

To work around this issue, set the network authentication setting to User or computer authentication or Computer authentication.

_{Friday, July 24, 2020 1:53 AM}

Hi ,

Go to the properties of the wireless network. Click on the Advanced Settings > 802.1X settings > CHECK "Specify Authentication Mode" > "User or Computer Authentication"

As the picture below:

Best Regards,

Candy

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_{Saturday, July 25, 2020 6:21 PM}

It was already set as such - User or Computer Authentication

_{Monday, July 27, 2020 6:12 AM}

Hi ,

Please make sure WiFi driver has been updated to the latest version. If possible, could you please connect to a different WIFI network to narrow down the issue? Check if you still occur the same problem.

Best Regards,

Candy

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_{Wednesday, July 29, 2020 7:50 AM}

Hi ,

Just want to confirm the current situations.

Please feel free to let us know if you need further assistance.                   

Best Regards,

Candy

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_{Thursday, July 30, 2020 12:00 AM}

wifi driver updated but the same behavior persists. Is there anything in the registry I should check or update?

_{Friday, July 31, 2020 5:18 PM}

Anything else i could be doing here?

_{Sunday, August 2, 2020 3:33 PM}

Can anybody from Microsoft please help me out? I don't mind doing a live troubleshooting session either. Thank you

_{Wednesday, August 5, 2020 3:35 PM}

Not sure what occurred but it's suddenly working. May have been a couple of reboots after the new drivers were installed

thanks guys!

_{Thursday, August 6, 2020 1:30 AM}

You are welcome. :)

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