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Question
Tuesday, January 1, 2019 6:25 AM
Hello,
After building my new computer I've been plagued with frequent crashes that occur randomly during gaming. Although the screenshot says it's a BSOD, the crashes are typically just a frozen screen and then a restart after I hit a few keys. I've had the problem for months now and haven't been able to trace down the issue. Hopefully this is a start!
Running Windows 10 Home. Version 1803. OS Build 17134.472
**Here is the dmp file: **https://1drv.ms/u/s!AnISpLDjcjSvnRmdrDY-4eUKwTFr
Let me know if there is anymore information I need to provide.
Thanks!
Source
Windows
Summary
Shut down unexpectedly
Date
12/31/2018 11:27 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 1a
Parameter 1: 61941
Parameter 2: 40dedb0044cc
Parameter 3: d
Parameter 4: ffff8a0483a30a00
OS version: 10_0_17134
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033
Files that help describe the problem
123118-6484-01.dmp
sysdata.xml
MEMORY.DMP
WERInternalMetadata.xml
WERInternalRequest.xml
memory.csv
sysinfo.txt
All replies (17)
Sunday, April 7, 2019 10:55 PM ✅Answered
Sorry for the inactivity over the past few months. Just wanted to update the situation.
After contacting the manufacturer, I was able to get replacement ram modules after returning my old ones. The process took several weeks.
Upon receiving the modules, I ran them through MemTest86 right away. Both modules experienced zero errors over 10 passes! Over the past few months I have put them through significant amounts of gaming as well (which is what usually causes the crashes). Happy to report that I've had zero crashes since then! I am pretty confident that the issue is completely resolved.
In conclusion, the issue was a faulty ram module.
Thank you for the assistance, I will be up voting your answers.
Tuesday, January 1, 2019 12:54 PM
Hi DannyIvaldez.
The memory dump file recorded a 0x0000001A (MEMORY_MANAGEMENT) bug check, which indicates that a severe memory management error occurred; the value "0x61941" of the second argument of the bug check indicates that the paging hierarchy is corrupt.
The dump file didn't catch the faulting module, but it looks like Google Chrome was running when the crash occurred, therefore it could be someway involved in the problem; I also suggest you to run The Windows Memory Diagnostic Tool to verify that your computer's RAM is working fine.
Bye.
Luigi Bruno
MCP, MOS, MTA, MCTS, MCSA, MCSE
Tuesday, January 1, 2019 1:39 PM
this driver is known to cause problems, and should be uninstalled (part of some Asus Utilities):
\SystemRoot\SysWow64\drivers\AsIO.sys
Intel(R) Extreme Tuning Utility is running: don't overclock your system
Tuesday, January 1, 2019 2:20 PM | 1 vote
1) The bugcheck was 1A indicating a severe memory management error.
The subtype was 0x61941 indicating the paging hierarchy is corrupt.
2) There are several options at this time:
a) View the computer logs including a memory.dmp
b) Test the RAM
c) analyze more dump files
3) To evaluate the BSOD please post logs for troubleshooting.
Using administrative command prompt copy and paste this whole command.
- Make sure the default language is English so that the logs can be scanned and read.
https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
The command will automatically collect the computer files and place them on the desktop.
- Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.
This command will automatically collect these files: msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.
- Open administrative command prompt and copy and paste the whole command:
copy %SystemRoot%\minidump\.dmp "%USERPROFILE%\Desktop\&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
- There are two files for you to find manually:
a) C:\Windows\MEMORY.DMP
Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.
b) dxdiag:
In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
8) Open administrative command prompt and type or copy and paste:
9) sfc /scannow
10) dism /online /cleanup-image /restorehealth
11) chkdsk /scan
13) wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor
14) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
15) Make sure that there is no overclocking during the troubleshooting process
16) Test the RAM with Memtest86 Version 8.0 for 8 or more passes
The testing is not done by time but by passes.
The more the passes the better the testing conditions.
Testing must be continuous.
The computer had 16 GB of DDR4 RAM.
There are two 8 GB modules.
Testing time is approimately 1 -2 hours / GB RAM.
A substantial portion of the testing can be performed overnight.
Just one error is a test fail and testing can be aborted.
Then test one RAM module at a time in the same DIMM for 8 or more passes to differentiate good from malfunctioning RAM.
For each RAM test use a camera or smartphone camera to take a picture and post an image into the thread.
Also post a share link for the Memtest86 version 8.0 txt report.
The default testing form Memtest86 is 4 passes and this needs to be modified to 8 passes for best testing conditions.
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Please remember to vote and to mark the replies as answers if they help.
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Wednesday, January 2, 2019 7:18 PM
Here is the additional info: https://1drv.ms/f/s!AnISpLDjcjSvnRrAPb7VK4WcRaxU
Direct link to my ram: https://www.newegg.com/Product/Product.aspx?Item=N82E16820232498
I tried to include everything that I could find. If it isn't at all apparent, I'm not that knowledgeable with these types of things so a lot of this is a learning process.
Included in the folder is my bios settings, ram info, and what was requested. I wasn't able to find the memory.dmp file since I believe those temp files are gone. So I included the rest of that crash folder. Could my xmp be part of the issue? Why should I disable my overclock if it is a memory issue?
Regardless, I will turn off the overclock and attempt those tests within the next few days. One note is that I've attempted the memory diagnostics tool several times in the past and it has always turned out with no issues. I have also tried the driver verifier (which nearly bricked my computer into an endless boot loop) but haven't tried since.
Wednesday, January 2, 2019 9:07 PM | 1 vote
The bugchecks in the logs were 1a and 3b.
Overclocking is a frequent cause of BSOD.
When troubleshooting all overclocks should be returned to stock.
Then Memtest86 version 8.0 has substantially better algorithms for testing RAM.
Please make sure this link is used for the testing: https://www.memtest86.com/
1) What is the warranty status for the computer?
2) For the RAM testing please use Memtest86 version 8.0 for 8 or more passes.
The default test is 4 passes and needs to be modified to 8 passes.
Testing is not done by time but by passes.
The more the passes the better the testing environment.
There are two 8 GB DDR4 modules.
Testing time is approximately 1 -2 hours /GB RAM.
A substantial portion of the testing can be performed overnight.
Just one error is a fail and testing can be aborted.
Then test one RAM module at a time in the same DIMM for 8 or more passes.
Use a camera or smartphone camera to take pictures of the results and post images into the thread.
Memtest86 version 8 also has a text report. Please post this report in addition to the images into the thread using share links (one drive, drop box, google drive)
3) There were some logs files that were not able to opened.
4) When available post the results for scannow and restorehealth.
5) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take many hours so plan to run overnight.
Run this command on each drive using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 164.7 GB
Total Space: 237.9 GB
File System: NTFS
Model: Samsung SSD 970 EVO 250GB
Drive: D:
Free Space: 1654.5 GB
Total Space: 1907.7 GB
File System: NTFS
Model: ST2000DM006-2DM164
6) Use the text and images in this link to find the chkdsk reports in the event viewer > copy and paste > notepad > post share links into the thread using one drive, drop box, or google drive
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html
7) Make sure that there is no over clocking while troubleshooting.
8) Sometimes there are problems in the bios that produce bsod.
- To ensure that there are no improper bios settings please reset the bios.
10) Sometimes there can be failure to boot after resetting the bios.
11) Backup the computer files to another drive or to the cloud.
12) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
https://www.macrium.com/reflectfree
13) And please create a brand new restore point.
How to Clear Your Computers CMOS to Reset BIOS Settings:
https://www.howtogeek.com/131623/how-to-clear-your-computers-cmos-to-reset-bios-settings/
3 Ways to Reset Your BIOS - wikiHow:
http://www.wikihow.com/Reset-Your-BIOS
- In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
15) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread
16) For any BSOD: post two share links using one drive, drop box, or google drive:
a) share link one: the results of the administrative command prompt command
b) share link two: a separate share link for C:\windows\memory.dmp if the file is < 1.5 GB then zip and post a separate share link into the thread
Event[3706]:
Log Name: System
Source: Ntfs
Date: 2018-12-26T17:57:07.526
Event ID: 55
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-JSAKLFQ
Description:
A corruption was discovered in the file system structure on volume D:.
The exact nature of the corruption is unknown. The file system structures need to be scanned and fixed offline.
Event[2736]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2018-12-18T20:28:54.908
Event ID: 19
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: DESKTOP-JSAKLFQ
Description:
A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
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Please remember to vote and to mark the replies as answers if they help.
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Friday, January 4, 2019 12:44 AM
The pc was build and all parts were purchased separately. I've had everything for about 6 months so the warranty's should still be active.
I started today off by going into the bios and reverting everything back to default settings with the "default" button. Is this sufficient for testing? I believe it is still overclocking but just at the auto settings.
I was able to replicate the crash after doing so. This time I have the crash files along with the memory.dmp file.
Additionally, I ran scannow and restorehealth in an elevated command prompt. Both seemed to have no issues. Results are in the folder as well.
Folder: https://1drv.ms/f/s!AnISpLDjcjSvnS_5fSLtrNd2Q6ir
I installed Memtest86 and am planning on doing the test (w/ 8 passes) tonight. I'll post the results once I have them. Once that is done I will also work on the chkdsk command.
Friday, January 4, 2019 11:21 PM
So I did the test with 8 passes overnight and came out with 1014 total errors. When I went to display the summary and export the report, the pc seemed to be frozen on that screen. I was only able to take one picture of this "press any key to continue" screen. From what I can tell all the errors came from test #9.
Since there were so many errors I decided to run a shorter one with only 3 passes so I could retrieve the files. Oddly enough there were 2689 errors this time, all coming from test #9. Screenshots and report file are in the folder.
Folder: https://1drv.ms/f/s!AnISpLDjcjSvnTpj1tgr2MtEMyMj
Saturday, January 5, 2019 3:00 AM | 1 vote
Remove both RAM modules so that all modules are re-seated.Then test each 8 GB module one at a time in the same DIMM for 8 or more passes to differentiate good from malfunctioning RAM.
When replacing RAM it is best to have identical SKU.
There are multiple manufacturers.
Some have free scanners such as crucial:
https://www.crucial.com/usa/en/systemscanner
Monday, January 7, 2019 10:42 PM
Hi again,
I first re-seated the sticks and did an 8 pass test. Errors again happened on test 9. Today I did 4 pass tests on the sticks individually in their original slots. One stick failed and one didn't. Here is the report for the one that failed. Errors only on test 10.
I am soon planning on doing 8 pass tests to further confirm these findings. I'll also switch up the slots to make sure it's not an issue with the motherboard.
Monday, January 7, 2019 11:31 PM
For all RAM tests please post images into the newest post.
Tuesday, January 8, 2019 4:54 PM
Overnight tests have verified the findings. First I took the suspect ram module and tested it in the "good" module's original slot. The module quickly failed on Test 9. The following is its test data.
Note: Again my inputs weren't working when I went to end the test and export the report. Not sure why this keeps happening but regardless the results seem to be conclusive. Here is what I was able to take.
After stopping the previous test early, I proceeded to test the "good" ram module. I did this by testing it in the suspect module's original slot. The module passed the 10 pass test. This confirms that there is no issue with this motherboard slot. Results are shown below.
Since it is pretty much confirmed that there is a faulty ram module, I am going to contact the manufacturer to see if I can get a replacement. Once i receive a new one I will most likely do another memtest on the modules to make sure that there are no issues. Results will be posted here. Hopefully this solves everything!
Let me know if there are any further suggestions.
Thank you for the support.
Tuesday, January 8, 2019 5:35 PM | 1 vote
There were no RAM test images or text reports in the recent post.
From what you posted it seems you are working appropriately on the problem with the manufacturer.
Once you have replaced the RAM you will want to check:
a) computer stability /instability
and you will want to follow up the logs to see if the the
b) corruption on the file system has been corrected and see if the
c) corrected hardware errors have disappeared.
If the computer is under warranty then discuss the corrected hardware errors with the manufacturer.
Tuesday, January 8, 2019 6:03 PM
I guess i'm unsure of what you are looking for with the RAM test images/text reports. Didn't I post these? Or are the images that I posted not showing up in the post?
Tuesday, January 8, 2019 7:08 PM
There were empty spaces in the thread.
Wednesday, January 9, 2019 3:54 AM
Apologies. They show up for me but maybe this isn't the case for others because this post was incorrectly marked as spam when I made it.
The following link has the pictures I posted on Jan 7-8 in the correct order.
Monday, April 8, 2019 1:07 AM
That's great news.
Glad to see the results.
You are very Welcome