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Microsoft Visual C++ 2010 x64 installation error.

Question

Wednesday, April 3, 2019 3:35 PM

I try to install Microsoft Visual C++ 2010 x64 but I got this error

[4/3/2019, 22:29:19]Final Result: Installation failed with error code: (0x8007006E), "The system cannot open the device or file specified. " (Elapsed time: 0 00:00:03).
[4/3/2019, 22:29:22]WM_ACTIVATEAPP: Focus stealer's windows WAS visible, NOT taking back focus

All replies (11)

Wednesday, April 3, 2019 5:58 PM

I did not find any mention that VS 2010 ever supported Windows 10.
Mainstream support for VS 2010 SP1 ended in 2015:
Search product lifecycle

Wednesday, April 3, 2019 6:26 PM

Are you installing the most current version?

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

If I am reading the page correctly, this is the one that you want. 

https://www.microsoft.com/en-us/download/details.aspx?id=26999

Wednesday, April 3, 2019 7:39 PM

Yes I download from this site but i can't install it

Wednesday, April 3, 2019 7:51 PM

I want to play APEX LEGEND and it required c++ 2010 it is the reason why i want to use 2010.

Wednesday, April 3, 2019 8:03 PM

Seems a lot of people have been having issues with C++ when installing Apex so far the most reliable fix would be 

  • Uninstall all the programs called "Microsoft Visual C++ Redistribuable" (2010, 2012 and 2015, both x86 and x64 versions, and 2017 too if you have it). This can be done using the "Uninstall Programs" tool in Windows' Control Panel, or any other uninstaller, like CCleaner for example. If you have older versions installed (like 2008 or 2005), keep them;
  • Be sure that Origin has not initiated Apex's download, meaning that the folder named "Apex" in your Origin's games folder is nonexistent (so delete it if it's not the case);
  • Restart your computer;
  • Verify that no VC++ Redist (2010, 2012, 2015 or 2017) is still installed on your computer;
  • Open Origin and download Apex like you would normally do;
  • Enjoy. 

Give that a try and let us know. 

Thomas Faherty

Wednesday, April 3, 2019 8:24 PM

You wanted to install the redistributable and not the compiler. Next time please be more specific.

On my system, Apex Lengends ("r5apex.exe") is compiled against msvcp140.dll (= VS 2017),
so what makes you believe you need the 2010 redist?

I have all the redists from 2005 up until 2017installed on my system and had no problems with Apex installed via the origin launcher.
Makes me wonder where you got your apex installer from.

Wednesday, April 3, 2019 8:25 PM

I try this already, it won't work for me

The problem is I can't install C++ 2010 on my PC 

Action: Performing Action on MSI at d:\4c9c3b9facdb5777b081bdb263\vc_red.msi Log File C:\Users\com\AppData\Local\Temp\Microsoft Visual C++ 2010 x64 Redistributable Setup_20190404_030536041-MSI_vc_red.msi.txt does not yet exist but may do at Watson upload time Calling MsiInstallProduct(d:\4c9c3b9facdb5777b081bdb263\vc_red.msi, EXTUI=1 PATCH="d:\4c9c3b9facdb5777b081bdb263\msp_kb2565063.msp"

Returning IDOK. INSTALLMESSAGE_ERROR [The system cannot open the device or file specified.] MSI (d:\4c9c3b9facdb5777b081bdb263\vc_red.msi) Installation failed. Msi Log: Microsoft Visual C++ 2010 x64 Redistributable Setup_20190404_030536041-MSI_vc_red.msi.txt

this error is from log file that reported installation of my C++ 2010

Wednesday, April 3, 2019 8:35 PM

In the folder of Origin Apex it have setup of C++ 2010, doesn't it require to install?

Wednesday, April 3, 2019 10:18 PM

In the folder of Origin Apex it have setup of C++ 2010, doesn't it require to install?

Typically, when I install something, I just run the setup.exe for the game or the software. It checks to see if the required supporting software is installed or not. It installs what is required. Did you run the game install? Is that where the C++ install is being called, or are you just running that because you see the file in the folder?

Have you tried to run the game?

 

Wednesday, April 3, 2019 10:35 PM | 1 vote

In the folder of Origin Apex it have setup of C++ 2010, doesn't it require to install?

Typically, when I install something, I just run the setup.exe for the game or the software. It checks to see if the required supporting software is installed or not. It installs what is required. Did you run the game install? Is that where the C++ install is being called, or are you just running that because you see the file in the folder?

Have you tried to run the game?

 

I think he is running the setup for the game and it is calling the C++ which is then failing. This is not really uncommon. As a gamer I see these kind of setup issues all the time. Just a quick look at the Apex forms and they are riddled with C++ installation errors when trying to install the game. Most commonly the installation getting stuck at a %. From what I can tell by his logs though

Installation failed with error code: (0x8007006E), "The system cannot open the device or file specified.

**and **

ERROR [The system cannot open the device or file specified.] 

it would seem like either the file is not being made, is corrupted, or there is a permissions issue. If you can locate the C++ installer inside the game installer I would run it manually and see what happens. You might get a better idea of what is going on. Also you do have admin rights correct? This isn't a work machine or something you're trying to install on. 

In the past I have downloaded an installer and for whatever reason the download was bad making it impossible to install the game. So I had to delete it and download it again to get it to work. That might also be the case here. 

Thomas Faherty

Friday, April 12, 2019 2:17 AM

Hi, 
Was your issue solved?
If yes, would you like to share your solution in order that other community members could find the helpful reply quickly.
If no, please reply and tell us the current situation in order to provide further help. 
Best Regards,

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