The description for Event ID 0 from source Office 2016 Licensing Service cannot be found

Question

_{Thursday, July 5, 2018 1:32 PM}

We have Multiple users seeing this error On Windows 7 Pro and Windows 10 Enterprise. We are experiencing lots of Application crashes, Hangs etc.. and we are trying to find a common factor and most systems have this error. Is this a KMS issue or a local PC issue?

The description for Event ID 0 from source Office 2016 Licensing Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

Subscription licensing service failed: -1073422333

Regards, Neil Jones

All replies (2)

_{Friday, July 6, 2018 5:57 AM}

Hi Neil,

What's the detailed Office version you installed on Windows, volume licensed Office 2016 or subscription version of Office 365 ProPlus?

Please open Word 2016, go to File > Account, under Product Information, collect the detailed information about the product. Click About Word to collect the detailed build number.

About the Office license issue, I suggest you can try the following steps to check the license status:

1. Run as Administrator to open Command Prompt.
2. Run the following script:
   cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs /dstatus
   If you are running 32-bit Office 2016 on a 64-bit operating system, the script is:
   cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs /dstatus
3. Collect the results.

If the issue is related to Windows license service, it is recommended to ask a question in Windows forum for more help. Thanks for your understanding.

Best Regards,
Winnie Liang
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_{Wednesday, May 29, 2019 11:58 AM}

** **

Winnie - I also have this problem.  My dstatus shows this:

Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

Processing

PRODUCT ID: [5 digits x 4]
SKU ID: [36-digit hex number]
LICENSE NAME: Office 16, Office16O365HomePremR_Subscription4 edition
LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel
LICENSE STATUS:  LICENSED
ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed)
ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the timebased validity period.
REMAINING GRACE: 35 days  (51025 minute(s) before expiring)
Last 5 characters of installed product key: 489CF

PRODUCT ID: [different 5 digits x 4]
SKU ID: [different 36-digit hex number]
LICENSE NAME: Office 16, Office16O365HomePremR_Grace edition
LICENSE DESCRIPTION: Office 16, RETAIL(Grace) channel
LICENSE STATUS:  NOTIFICATIONS
ERROR CODE: 0xC004F009
ERROR DESCRIPTION: The Software Licensing Service reported that the grace period expired.
Last 5 characters of installed product key: KHGM9

Exiting

** **

What do you think?

glnzglnz
☺ In the office, Dell Optiplex 7040 with 8GB RAM, Win 7 Pro 64-bit and Office 2010
☻ At home, Dell Optiplex 7010 with 16GB RAM dual-booting Win 7 Pro 64-bit (now with Office 365 Home) and Win 10 Pro 64-bit
♥ Also still have Dell Optiplex 755 with 4GB RAM with Win XP Pro SP3 (which still gets updates with the POS hack) and Office 2003