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Wednesday, March 13, 2019 10:18 PM

Hi All.

I install successful Visual Studio 2017 Entetprver. 15.9.9. After that Visual Studio run with that screen:

That screen works some hours and I cannot close it. What is better decision:

  1. restart PC
  2. fix Visual Studio

What need to do to run Visual Studio and avoid a problem?

Thanks.

All replies (3)

Thursday, March 14, 2019 2:47 AM

Hi,

Welcome to MSDN forum.

Please have a try with the following steps to reset the user data:

1. Close all Visual Studio instances(killed the process in task manager)

2. Delete %LOCALAPPDATA%\IdentityService.

3. Please open an administrative CMD window and navigate to X:\Program Files (x86)\Microsoft Visual Studio\2017\Enterprise\Common7\IDE and run the command: devenv /resetuserdata

4. Launch visual studio 2017.

Do not sign in visual studio, choose “Not now, but later”. You can sign in to visual studio 2017 by click on Help->Register Product->Sign in after vs2017 opens.

Best regards,

Joyce

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Thursday, March 14, 2019 2:42 PM

Hi Joyce. Thanks for replay.

From position:

2. Delete %LACALAPPDATA%\IdentityService

Do I must to delete .IdentityService folder? Is that correct?

Thanks.

Friday, March 15, 2019 2:41 AM

Hi,

Thank you for your updating.

Deleting %localappdata%\IdentityService will clear ALL caches of data including aad, session, and account data.

I test it in my side, this has no effect on visual studio, just let me sign out from visual studio 2017. You can try to rename the folder instead of deleting it.

Please let me know if you hit into any blockers in trying out these workaround solutions. We will still be here to help you solve this issue. 

Best regards,

Joyce

Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected].