SOLVED: Visual Studio community 2015 Won't Install

Question

_{Thursday, September 3, 2015 6:29 PM}

I have been trying since yesterday to install Visual Studio community 2015 and it gets a little bit into the installation and will sit on one thing for hours. I tried installing it over night and the item it was installing when I went to sleep, was the same thing installing when I woke up. It has the moving dots that tell me it is not frozen, but it has not given me an error saying it could not install.

Any help would be greatly appreciated.

UPDATE: After canceling it, it just sits there trying to stop the installation process which doesn't do anything either. I just says "Stopping current session". Before the installation starts, often it will just say "Creating system restore point" and not do anything either.

ANSWER: AV was blocking it for some reason, but got it installed after disabling it

All replies (11)

_{Friday, September 4, 2015 1:00 AM ✅Answered | 1 vote}

Do you have a link showing me how to install it with the ISO if it has the correct SHA-1 value? I've downloaded the executable several times and nothing changes so was just wondering how having the ISO will make a difference.

We recommend ISO because its a offline installer, it requires minimal internet connection and instllation is quick.

From your recent update it seems like your installer is stuck at system restore point. I would recommend you take care of below points:

1. Check if you have any software which may prevent the installer from running. For example, Windows Defender/ Anti Virus or any other software which may restrict your permissions.

2. If your installer is stucked on creating restore point then you have to check whether your disk have enough space for creating restore point.

3. Check your UAC permissions. Visual Studio installer getting stuck. Run the setup as admin

4. Check Explorer->System Properties -> System Protection -> Select appropriate Drive (C: ) and insure that Turn On System Protection is enable. If it is disable visual studio unable to create a restore point.

5. Last resort, kill the svchost.exe process that blocked the installation

• Go to the Task Manager details tab
• Find vs_community.exe
• Open the Analyze wait chain,
• Check svchost.exe and kill it.

It will stop creating the system restore point, but will resume the installation.

Please mark as answer or vote as helpful if my reply does

_{Thursday, September 3, 2015 7:31 PM}

Hi,

If you haven't received any error, it may due to a corrupt package.

Please navigate to the download page here https://www.visualstudio.com/en-us/downloads/visual-studio-2015-downloads-vs.aspx

Switch to use the ISO format and then you will be able to verify the ISO by refer to here:

https://www.visualstudio.com/en-us/downloads/visual-studio-2015-iso-sha1-vs

When you are sure your ISO is alright, you can use it to start the installation again.

Please mark as answer or vote as helpful if my reply does

_{Thursday, September 3, 2015 8:17 PM}

Do you have a link showing me how to install it with the ISO if it has the correct SHA-1 value? I've downloaded the executable several times and nothing changes so was just wondering how having the ISO will make a difference.

_{Friday, September 4, 2015 1:35 AM}

Hi cooldog980,

As Rachit said, please remember to disable your Anti-Virus or Anti-Spyware software.

Besides, please use FCIV.exe http://support.microsoft.com/kb/841290  to verify hash of the ISO. Any discrepancy would indicate that the file was corrupted. Here is a blog http://blogs.msdn.com/b/heaths/archive/2011/03/25/verify-the-iso-checksum-for-visual-studio-2010-service-pack-1-before-installing.aspx for how to use it, you can refer to it.
 
The sha1 value of ISO is “BAAD3CEBAB7A5834D8F78F7D02E4880C010F3BA9". Refer to: https://www.visualstudio.com/en-us/downloads/visual-studio-2015-iso-sha1-vs.aspx

If your SHA-1 value is incorrect, please re-download and reinstall it.

If your SHA-1 value is correct, and you still could not install it, please use  http://aka.ms/vscollect to gather the installation logs. After using it, you will find vslogs.cab from %temp% folder. Please upload the file to https://skydrive.live.com/ and share the link here.

Best Regards,

We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.

Click HERE to participate the survey.

_{Friday, September 4, 2015 8:41 PM}

I tired all of the things suggested (thanks for the step by step), but none of it worked. On the final step when I had to look for svchost.exe, it wasn't in the analysis chain. i'll probably just restore to an old restore point and see if that works. I'd rather not so it is a last resort. Also, when it attempted to install it the first time, the programs and features window said it could not be uninstalled or it would try to uninstall but do the same thing and sit on uninstalling one item for hours. Another question: Is it supposed to be installing visual studio express 2012 along side it?

_{Saturday, September 5, 2015 12:48 AM}

oops. Forgot to try disabling AV when I replied. That worked, however it now says "Setup Failed! Install cannot continue because some required components failed." The first thing has "Team Explorer for Microsoft Visual Studio 2015" right below it says "Fatal error during installation" then there are 7 of them that say "Package failed" right below each of them. Any ideas?

_{Monday, September 7, 2015 6:41 AM}

Hi Cooldog,

It seems that your installation package is corrupted, please use FCIV.exe to verify your package, as I mentioned above.

If your SHA-1 value is correct, please upload your log file to us.

Best Regards,

We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.

Click HERE to participate the survey.

_{Monday, September 7, 2015 7:25 AM}

It is fixed now. I just had to uninstall the broken file and reinstall it. Thanks for the help!!

_{Friday, September 25, 2015 11:24 PM}

Which broken file did you had to uninstall ? I have the same problem

_{Saturday, September 26, 2015 6:07 AM}

If I remember correctly i had to uninstall visual studio completely and reinstall it. And the python packages I believe was the same fix but more specifically for the python tools

_{Tuesday, November 22, 2016 3:52 AM}

I just had the same problem installing Visual Studio Community 2015, I attempted a system restore to an earlier date, several times. I installed IE 11, then finally ran the Visual Studio Community 2015 installer as Administrator; it installed like a dream.

The iso link is https://go.microsoft.com/fwlink/?LinkId=615448&clcid=0x409

Unfortunately as the ISO is 7.09GB you will need a DVD+R DL (Dual Layer DVD) disc.