Scan failed with error = 0x8024401c

Question

_{Monday, June 13, 2016 10:58 AM}

Hello everyone,

we are having problems with the deployment of a previously captured and updated image of Windows 10. Image fails in step "install updates". In other deployments of windows 7 this step works as well as in the creation of the image of Windows 10 that we are deploying updated. If someone had this problem and could help us, i will appreciate it. Thank you very much

WUAHandler.log:

Its a WSUS Update Source type ({6D2A92B4-8AEB-4225-AB2C-C7541602BC98}), adding it. WUAHandler 13/06/2016 12:14:41 1328 (0x0530)
Enabling WUA Managed server policy to use server: http://xxxxxxx:8530 WUAHandler 13/06/2016 12:14:41 1328 (0x0530)
Waiting for 2 mins for Group Policy to notify of WUA policy change... WUAHandler 13/06/2016 12:14:41 1328 (0x0530)
Waiting for 30 secs for policy to take effect on WU Agent. WUAHandler 13/06/2016 12:14:43 1328 (0x0530)
Added Update Source ({6D2A92B4-8AEB-4225-AB2C-C7541602BC98}) of content type: 2 WUAHandler 13/06/2016 12:15:13 1328 (0x0530)
Scan results will include superseded updates only when they are superseded by service packs and definition updates. WUAHandler 13/06/2016 12:15:13 1328 (0x0530)
Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver') WUAHandler 13/06/2016 12:15:13 1328 (0x0530)
Async searching of updates using WUAgent started. WUAHandler 13/06/2016 12:15:13 1328 (0x0530)
Async searching completed. WUAHandler 13/06/2016 12:18:22 232 (0x00E8)
OnSearchComplete - Failed to end search job. Error = 0x8024401c. WUAHandler 13/06/2016 12:18:22 3980 (0x0F8C)
Scan failed with error = 0x8024401c. WUAHandler 13/06/2016 12:18:22 3980 (0x0F8C)

smsts.log:

Policy evaluation initiated InstallSWUpdate 10/06/2016 11:36:01 1144 (0x0478)
User specified not do any checking client location and waiting (if needed) before software updates InstallSWUpdate 10/06/2016 11:36:01 1144 (0x0478)
GetIPriviledgedInstallInterface successful InstallSWUpdate 10/06/2016 11:36:01 1144 (0x0478)
Refreshing Updates InstallSWUpdate 10/06/2016 11:36:01 1144 (0x0478)
Successfully initiated RefreshUpdates operation InstallSWUpdate 10/06/2016 11:36:01 1144 (0x0478)
Waiting for RefreshUpdates complete notification from Updates Deployment Agent InstallSWUpdate 10/06/2016 11:36:01 1144 (0x0478)
lpfuncGetCcmProfiler(ppProfiler), HRESULT=80004005 (e:\nts_sccm_release\sms\framework\core\ccmcore\util.cpp,3974) InstallSWUpdate 10/06/2016 11:39:57 4896 (0x1320)
Notification received, RefreshUpdates have been completed InstallSWUpdates 10/06/2016 11:39:57 4896 (0x1320)
Signaled RefreshComplete notification InstallSWUpdates 10/06/2016 11:39:57 4896 (0x1320)
Received RefreshUpdates complete notification from Updates Deployment Agent InstallSWUpdate 10/06/2016 11:39:57 1144 (0x0478)
RefreshUpdates operation has been completed, hr=0x8024401c InstallSWUpdate 10/06/2016 11:39:57 1144 (0x0478)
RefreshUpdates(), HRESULT=8024401c (e:\nts_sccm_release\sms\client\osdeployment\installswupdate\installswupdate.cpp,984) InstallSWUpdate 10/06/2016 11:39:57 1144 (0x0478)
InstallUpdates(pInstallUpdate, tType, sJobID, sActiveRequestHandle), HRESULT=8024401c (e:\nts_sccm_release\sms\client\osdeployment\installswupdate\main.cpp,248) InstallSWUpdate 10/06/2016 11:39:57 1144 (0x0478)
Setting TSEnv variable SMSTSInstallUpdateJobGUID= InstallSWUpdate 10/06/2016 11:39:57 1144 (0x0478)
Process(pInstallUpdate, tType), HRESULT=8024401c (e:\nts_sccm_release\sms\client\osdeployment\installswupdate\main.cpp,302) InstallSWUpdate 10/06/2016 11:39:57 1144 (0x0478)
Process completed with exit code 2149859356 TSManager 10/06/2016 11:39:57 3856 (0x0F10)
!! TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Failed to run the action: Instalar actualizaciones de software. 
Unknown error (Error: 8024401C; Source: Unknown) TSManager 10/06/2016 11:39:57 3856 (0x0F10)
MP server http://xxxxxxx. Ports 80,443. CRL=false. TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Setting authenticator TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Set authenticator in transport TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Sending StatusMessage TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Setting message signatures. TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Setting the authenticator. TSManager 10/06/2016 11:39:57 3856 (0x0F10)
CLibSMSMessageWinHttpTransport::Send: URL: xxxxxxx:80  CCM_POST /ccm_system/request TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Request was successful. TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Set a global environment variable _SMSTSLastActionRetCode=-2145107940 TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Set a global environment variable _SMSTSLastActionSucceeded=false TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Clear local default environment TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Let the parent group (Instalar sistema operativo) decides whether to continue execution TSManager 10/06/2016 11:39:57 3856 (0x0F10)
The execution of the group (Instalar sistema operativo) has failed and the execution has been aborted. An action failed.
Unknown error (Error: 80004004; Source: Unknown) TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Failed to run the last action: Instalar actualizaciones de software. Execution of task sequence failed.
Unknown error (Error: 8024401C; Source: Unknown) TSManager 10/06/2016 11:39:57 3856 (0x0F10)
MP server http://xxxxxxxx. Ports 80,443. CRL=false. TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Setting authenticator TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Set authenticator in transport TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Sending StatusMessage TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Setting message signatures. TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Setting the authenticator. TSManager 10/06/2016 11:39:57 3856 (0x0F10)
CLibSMSMessageWinHttpTransport::Send: URL: xxxxxxx:80  CCM_POST /ccm_system/request TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Request was successful. TSManager 10/06/2016 11:39:57 3856 (0x0F10)
Execution::enExecutionFail != m_eExecutionResult, HRESULT=80004005 (e:\nts_sccm_release\sms\client\tasksequence\tsmanager\tsmanager.cpp,1125) TSManager 10/06/2016 11:41:55 3856 (0x0F10)
Task Sequence Engine failed! Code: enExecutionFail TSManager 10/06/2016 11:41:55 3856 (0x0F10)

All replies (4)

_{Monday, June 13, 2016 2:19 PM ✅Answered | 1 vote}

That's a common issue. Apply the steps in the "more Information" section of the KB on your SUP / WSUS and you should be good: https://support.microsoft.com/en-us/kb/3159706

Simon Dettling | msitproblog.com | @SimonDettling

_{Monday, June 13, 2016 11:24 AM}

0x8024401c = Same as HTTP status 408 - the server timed out waiting for the request.

Is your SUP up-and-running and reachable from this device? Does this only happen with this specific device?

Simon Dettling | msitproblog.com | @SimonDettling

_{Monday, June 13, 2016 1:55 PM}

Yes, you're right

I'm seeing the wsus service stops after the last upgrade of Windows. In WSUSCtrl.log I get this error about start session of user NT AUTHORITY\Network service: 

System.Data.SqlClient.SqlException (0x80131904): No se puede abrir la base de datos "SUSDB" solicitada por el inicio de sesión. Error de inicio de sesión.Error de inicio de sesión del usuario 'NT AUTHORITY\Servicio de red'.   en Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow(SoapException soapException)~~   en Microsoft.UpdateServices.Internal.DatabaseAccess.AdminDataAccessProxy.ExecuteSPGetConfiguration()~~   en Microsoft.UpdateServices.Internal.BaseApi.UpdateServerConfiguration.Load()~~   en Microsoft.UpdateServices.Internal.ClassFactory.CreateWellKnownType(Type type, Object[] args)~~   en Microsoft.UpdateServices.Internal.ClassFactory.CreateInstance(Type type, Object[] args)~~   en Microsoft.UpdateServices.Internal.BaseApi.UpdateServer.GetConfiguration()~~   en Microsoft.SystemsManagementServer.WSUS.WSUSServer.SetProxySettings(Boolean UseProxy, String ProxyName, Int32 ProxyServerPort, Boolean AnonymousProxyAccess, String ProxyUserName, String ProxyUserDomain, String ProxyUserPassword, Boolean AllowProxyCredentialsOverNonSsl)~~ClientConnectionId:00000000-0000-0000-0000-000000000000 SMS_WSUS_CONTROL_MANAGER 13/06/2016 15:46:42 5764 (0x1684)
Failed to set WSUS Local Configuration. Will retry configuration in 1 minutes SMS_WSUS_CONTROL_MANAGER 13/06/2016 15:46:42 5764 (0x1684)
Attempting connection to local WSUS server SMS_WSUS_CONTROL_MANAGER 13/06/2016 15:46:42 5764 (0x1684)
Successfully connected to local WSUS server SMS_WSUS_CONTROL_MANAGER 13/06/2016 15:46:42 5764 (0x1684)

_{Monday, June 13, 2016 3:50 PM}

Thanks Simon, all correct after your answer :)