Cannot move archive mailbox to other Database - Status Detail StalledDueToSource_MailboxCapacityExceeded

Question

_{Wednesday, February 7, 2018 7:33 AM}

Hello,

I have 6 servers Exchange 2016 CU8 in a DAG.

I want move a user's archive mailbox to another database but the status of the Moverequest is Queued and the statusDetail is StalledDueToSource_MailboxCapacityExceeded

Get-MoveRequest

DisplayName           Status TargetDatabase
           
XXX Queued

Get-MoveRequest | Get-MoveRequestStatistics

DisplayName           StatusDetail                               TotalMailboxSize TotalArchiveSize                PercentComplete
                                                          
XXX StalledDueToSource_MailboxCapacityExceeded 0 B (0 bytes)    18.14 GB (19,476,255,314 bytes) 0

Have you a solution to bypass this problem?

Patrice

All replies (9)

_{Thursday, February 8, 2018 5:38 PM ✅Answered}

Good news, I have restarted the source server and now the statusDetail is CopyingMessages 

I don't no why, the source server status was healthy...

I'm so happy that I have a DAG for to restart a server in production in the work hours! :-)

Thank you for your help.

Kind Regards.

Patrice

_{Wednesday, February 7, 2018 7:40 AM}

Hi Patrice

Do you have quotas set on the source db/mailbox?

Regards
Pano

Pano Boschung, PageUp AG

_{Wednesday, February 7, 2018 7:48 AM}

Hi Pano,

I have quotas on the source mailbox:

ArchiveQuota                 : 50 GB (53,687,091,200 bytes)
ArchiveWarningQuota          : 49 GB (52,613,349,376 bytes)

Archive mailbox is 13.82 GB used, 27% of 50GB and mailbox 3.35 GB used, 67% of 5GB

Kind Regards.

Patrice

_{Wednesday, February 7, 2018 8:01 AM}

This is quota's information of the source Database:

ProhibitSendReceiveQuota     : Unlimited
ProhibitSendQuota            : Unlimited
RecoverableItemsQuota        : 30 GB (32,212,254,720 bytes)
RecoverableItemsWarningQuota : 20 GB (21,474,836,480 bytes)
CalendarLoggingQuota         : 6 GB (6,442,450,944 bytes)
IssueWarningQuota            : Unlimited

and the target Database:

ProhibitSendReceiveQuota     : Unlimited
ProhibitSendQuota            : Unlimited
RecoverableItemsQuota        : 30 GB (32,212,254,720 bytes)
RecoverableItemsWarningQuota : 20 GB (21,474,836,480 bytes)
CalendarLoggingQuota         : 6 GB (6,442,450,944 bytes)
IssueWarningQuota            : Unlimited

_{Wednesday, February 7, 2018 8:16 AM}

Did you already try to restart the Microsoft Exchange Mailbox Replication service?

Pano Boschung, PageUp AG

_{Wednesday, February 7, 2018 10:07 AM}

Yes, I have restarted the replication mailbox service of the source sever and the target server and recreated the moverequest but no change... :-(

_{Thursday, February 8, 2018 11:14 AM}

Hi Patrice,

Does it occur on other mailbox with same database?
New a test mailbox and archive mailbox , then move mailbox for testing.

Please check the status of current database, ensure the source database and target database is health:

Get-MailboxDatabase | Get-MailboxDatabaseCopyStatus

If the index no health, please update it from other copy.
More information refer to: https://technet.microsoft.com/en-us/library/ee633475(v=exchg.150).aspx

Best Regards,
Allen Wang
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_{Thursday, February 8, 2018 1:06 PM}

Hi Allen,

No problem for moved other mailbox of the same source database but the others mailboxes have small size.

All mailbox databases are healthy.

Kind regards.

Patrice

_{Friday, February 9, 2018 1:35 AM}

Well, thanks for your update and glad it fixed.

Best Regards,
Allen Wang
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.