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Question
Monday, June 12, 2017 10:52 AM
I am working on an HP 800 G1 running Win 10 Pro with viral infection. It boots to Windows and displays a locked window stating that the PC is stolen (which is is not - has been running fine for 6 months after a clean install). I am not able to get away from that screen as kb/mouse and remote connections are ineffective. When I press the power switch I see Windows shutting down normally. I have run the disk through Bitdefender and Panda (with SDD mounted on another machine) which found a few issues and deleted all they could.
By Pressing Esc I am able to get to a system recovery menu that allows me to press F11 and boot off a USB pen drive containing Win 10. I can then get to a command prompt where I can type BCDEDIT with a view to getting into Safe mode. But my efforts are rewarded with
"The boot configuration data store could not be opened. The requested system device cannot be found."
I can see the SSD Windows partition listed as E:\ and the system partition listed as C:\
So the question is how can I boot into Safe mode to enable me to examine Task Scheduler and startup options, and is there a better way of killing whatever is launching this pesky window ?
Thanks.
Thanks.
All replies (1)
Monday, June 12, 2017 8:38 PM
Hello,
This should be an option with bcdedit /store <path to BCD file>
https://technet.microsoft.com/en-us/library/cc709667%28v=ws.10%29.aspx?f=255&MSPPError=-2147217396
Thanks, Darrell Gorter [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.