canon scanner problem windows 10

2019-07-14

Question

_{Sunday, July 14, 2019 12:21 PM}

Hi,

I was able to use my scanner "dr 140 scanner" couple times then went to use it again and get this error message

Erorr :: cannot use driver. confirm whether or not another application is using it 80ff0003

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All replies (3)

_{Monday, July 15, 2019 1:57 AM}

Open Device Manager > Locate Scanner > Select and Uninstall > Reboot

Download and install the latest scanner driver as well as application from the support site of the manufacturer which is compatible with your model and OS as well.

S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

_{Monday, July 15, 2019 7:56 AM}

Hi,

Try to uninstall the scanner driver in device maneger, then download the latest version from the following:

https://www.canon-europe.com/support/products/document-scanners/dr-series/imageformula-dr-m140.html?type=drivers&language=en&os=windows%2010%20(64-bit)

Run Troubleshooter: Open settings-> Update& security-> troubleshoot-> printer-> Run the troubleshooter

More solutions, please refer to the following article:

https://windowsreport.com/cannot-communicate-with-canon-scanner-windows-10/

Note: This is a third-party link and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.

Best regards,

Yilia

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_{Monday, July 22, 2019 7:55 AM}

Hi,

Is there anything I can do for you?

If you have any problems or concerns, please feel free to post here.