SCCM CB -Windows 10 1809 Inplace TS upgrade error failed with (0x800703fa)

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_{Monday, September 30, 2019 5:19 PM}

SMSTS.log

Windows Upgrade Setup progress: 68%

Could not read Windows Setup progress regkey value 'SetupProgress' at 'HKLM\SYSTEM\Setup\MoSetup\Volatile'. Stopping UI progress. (0x800703fa)

Waiting for Windows Upgrade Setup process to return ...

Scanresult.xml

<?xml version="1.0" encoding="UTF-8"?>

-<CompatReport MigXmlFile="SHD6eBH77U+QgDgz.3.8.0.0_APPRAISER_Migration.xml">

-<Hardware>

-<HardwareItem HardwareType="Setup_BitlockerNoTargetSupport">

</HardwareItem>

-<HardwareItem HardwareType="Setup_TargetIsNonStagedBuild">

</HardwareItem>

-<HardwareItem HardwareType="Setup_LanguagePackDetected">

</HardwareItem>

-<HardwareItem HardwareType="Setup_LicenseActivation">

</HardwareItem>

-<HardwareItem HardwareType="Setup_FeaturesOnDemandDetected">

</HardwareItem>

-<HardwareItem HardwareType="Setup_PendingFirmwareUpdateWithPower">

</HardwareItem>

-<HardwareItem HardwareType="Setup_FlightSigningEnabled">

</HardwareItem>

-<HardwareItem HardwareType="Setup_SecureBoot">

</HardwareItem>

</Hardware>

-<DriverPackages>

</DriverPackages>

</CompatReport>

There is no hard blocking on the system, however the upgrade is still failing with the above error for the upgrade Task sequence step, the same h/w model is upgraded successfully already so its not a h/w issue.

we are kind of going nowhere as no error is logged in the panther folder for further troubleshooting.

Only thing which we could see in the TS may be enabling the below option part of the TS but we want more proof or evidence to convince the teams.

Ignore any dismissible compatibility messages

/Compat IgnoreWarning

Specifies that Setup completes the installation, ignoring any dismissible compatibility messages.

Anyhelp would be grateful.

Kamala kannan.c| Please remember to click “Mark as Answer” or Vote as Helpful if its helpful for you. |Disclaimer: This posting is provided with no warranties and confers no rights

All replies (7)

_{Monday, February 24, 2020 1:55 PM ✅Answered}

Error description:

ERROR_FILE_ENCRYPTED

6002 (0x1772)

The specified file is encrypted and the user does not have the ability to decrypt it.

Based on the below link the failure is due to an encrypted file present in the system user profile which failed the whole upgrade process, if we move the file or delete it may succeed after a system reboot.

Executing setupdiag helps on identifying the issue on some machine along with the above workaround.

/en-us/windows/desktop/Debug/system-error-codes" for error information.

Kamala kannan.c| Please remember to click “Mark as Answer” or Vote as Helpful if its helpful for you. |Disclaimer: This posting is provided with no warranties and confers no rights

_{Tuesday, October 1, 2019 10:36 AM}

Hi,

1.May we know if the Windows upgrade path is supported? How many computers are facing the issue? Can we upgrade the computer manually?
Windows 10 upgrade paths

2.Please help check if there is any error in the setuperr.log and setupact.log file.

3.What version of ConfigMgr are you using? Please check if the computer has latest SCCM client agent?

Here is a similar thread for your reference:
upgrade windows 7 pro to windows 10 LTSC2019, in-place upgrade error 0xC1900204

Thanks for your time.

Best regards,
Simon Ren

Please remember to mark the replies as answers if they help.
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_{Tuesday, October 1, 2019 3:42 PM}

Hi Simon,

Same model have been upgraded successfully, they are on 1902 client.

We have two machines so far with this issue we are in pilot phase of deployment for a global rollout and they are two different Lenovo models.

Thank you for your reply.we couldn't see any meaningful error and a setupdiag.exe vs the panther folder gives nothing but no issue found.

Last message from the diag against the "C:\WINDOWS.~BT\Sources\Panther"

SetupDiag: processing rule: FindRollbackFailure.
..No match.

SetupDiag found 0 matching issue.

So kind of stuck in the same place on the troubleshooting front.

Can enabling this in Task Sequence would help us by any chance is there any issue reported so far with MS ?

Ignore any dismissible compatibility messages

Any Help from the forum would be appreciated.

Kamala kannan.c| Please remember to click “Mark as Answer” or Vote as Helpful if its helpful for you. |Disclaimer: This posting is provided with no warranties and confers no rights

_{Monday, October 7, 2019 3:05 AM}

Hi,

Thanks for your reply.

The problem is a little complex. I will consult senior resource and do more research about this question, if there is any update, I will let you know. Thanks for your understanding.

Best regards,
Simon

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_{Thursday, December 5, 2019 2:54 PM}

Do you have any update on this ?

@ Experts - do you have any solution for this issue or have you come across ? we have now 10's of machines failed with this error.

Kamala kannan.c| Please remember to click “Mark as Answer” or Vote as Helpful if its helpful for you. |Disclaimer: This posting is provided with no warranties and confers no rights

_{Wednesday, December 11, 2019 8:47 AM}

Could you please upload the complete logs file including the smsts.log and panther folder logs .

_{Tuesday, February 18, 2020 3:09 AM}

https://answers.microsoft.com/en-us/windows/forum/all/windows-update-stalling-at-55-no-solutions-work/826cd108-06d6-49d4-96cb-3f70af7cd417

and or

Delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole and reboot. Upon reboot, the key should be regenerated. Run In-Place upgrade again.

Will try the above workaround on few machine and see if it fix the issue.

Kamala kannan.c| Please remember to click “Mark as Answer” or Vote as Helpful if its helpful for you. |Disclaimer: This posting is provided with no warranties and confers no rights

Last updated on 2019-09-30

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SCCM CB -Windows 10 1809 Inplace TS upgrade error failed with (0x800703fa)

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