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Exchange 2016 and retention policy not working

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Wednesday, November 7, 2018 6:35 PM

Hi,

We’ve created a test retention policy to empty deleted items in Outlook as follows.  Its on prem Ex2016 CU9. Initially it will be set for 1 day for testing.

  1. Created a tag for default folder “Delete Items” with retention action “Delete and Allow Recovery” when the item reaches “1 day”.
  2. Create Retention Policy and added the above Tag.
  3. Assigned retention policy to user and if I run command below can see the policy applied

Get-Mailbox jbloggs01| Select RetentionPolicy

Plus if I look at Properties > Policy of “Delete Items” in Outlook can see the policy applied.

   4. Ran MFA command to apply to mbx .. Start-ManagedFolderAssistant –Identity jbloggs01

Now after waiting a day we can still see email in the deleted items. Is there something more we need to do, or need to check?

Thanks

All replies (4)

Thursday, November 8, 2018 7:14 AM ✅Answered

It might take a while for the MFA to process the mailbox, the Start-ManagedFolderAssistant doesn't force it to happen immediately, only signals the server to process it as soon as possible. In general, you can check the logs for the last MFA processing as detailed here: http://windowsitpro.com/blog/behind-scenes-managed-folder-assistant

Thursday, November 8, 2018 7:30 PM

Cheers. I ran the MFA command a few more times and it's worked, so all good. Thanks

Friday, November 9, 2018 1:21 AM

Hi,

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Thanks for your understanding.

Regards,

Lydia Zhou

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Thursday, December 12, 2019 4:58 PM | 1 vote

Updated link.

https://www.itprotoday.com/email-and-calendaring/behind-scenes-managed-folder-assistant

- Gymmbo