sysprep. Error Package CortanaListenUIApp

2017-11-12

Question

_{Sunday, November 12, 2017 8:20 PM}

when I try to do a sysprep with "generalize" it continuously gives me this error
I installed the laptop 2 times. Brand: Lenovo

SetupError:

2017-11-12 21:16:55, Error SYSPRP Package CortanaListenUIApp_10.0.15063.0_neutral__cw5n1h4txyewy was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.
2017-11-12 21:16:55, Error SYSPRP Failed to remove apps for the current user: 0x80073cf2.
2017-11-12 21:16:55, Error SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.
2017-11-12 21:16:55, Error SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2
2017-11-12 21:16:55, Error SYSPRP SysprepSession::Validate: Error in validating actions from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml; dwRet = 0x3cf2
2017-11-12 21:16:55, Error SYSPRP RunPlatformActions:Failed while validating Sysprep session actions; dwRet = 0x3cf2
2017-11-12 21:16:55, Error [0x0f0070] SYSPRP RunExternalDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = 0x3cf2
2017-11-12 21:16:55, Error [0x0f00d8] SYSPRP WinMain:Hit failure while pre-validate sysprep generalize internal providers; hr = 0x80073cf2

SetupAct

2017-11-12 21:16:52, Info SYSPRP ========================================================
2017-11-12 21:16:52, Info SYSPRP === Beginning of a new sysprep run ===
2017-11-12 21:16:52, Info SYSPRP ========================================================
2017-11-12 21:16:52, Info [0x0f004d] SYSPRP The time is now 2017-11-12 21:16:52
2017-11-12 21:16:52, Info [0x0f004e] SYSPRP Initialized SysPrep log at C:\Windows\System32\Sysprep\Panther
2017-11-12 21:16:52, Info [0x0f0054] SYSPRP ValidatePrivileges:User has required privileges to sysprep machine
2017-11-12 21:16:52, Info [0x0f007e] SYSPRP FCreateTagFile:Tag file C:\Windows\System32\Sysprep\Sysprep_succeeded.tag does not already exist, no need to delete anything
2017-11-12 21:16:52, Warning SYSPRP WinMain: File operations pending
2017-11-12 21:16:52, Info [0x0f003d] SYSPRP WinMain:Displaying dialog box for user to choose sysprep mode...
2017-11-12 21:16:55, Info [0x0f00d7] SYSPRP WinMain:Pre-validing 'cleanup' internal providers.
2017-11-12 21:16:55, Info SYSPRP RunExternalDlls:Running platform actions specified in action file for phase 3
2017-11-12 21:16:55, Info SYSPRP SysprepSession::CreateSession: Successfully created instance with action file C:\Windows\System32\Sysprep\ActionFiles\Cleanup.xml, and mode <null>
2017-11-12 21:16:55, Info SYSPRP SysprepSession::Validate: Beginning action execution from C:\Windows\System32\Sysprep\ActionFiles\Cleanup.xml
2017-11-12 21:16:55, Info SYSPRP SysprepSession::CreateXPathForSelection: Sysprep mode in registry is <null>
2017-11-12 21:16:55, Info SYSPRP SysprepSession::CreateXPathForSelection: Processor architecture in registry is AMD64
2017-11-12 21:16:55, Info SYSPRP spopk.dll:: Sysprep will run on an upgraded OS.
2017-11-12 21:16:55, Info SYSPRP ActionPlatform::LaunchModule: Successfully executed 'Sysprep_Clean_Validate_Opk' from C:\Windows\System32\spopk.dll without error
2017-11-12 21:16:55, Info [0x0f00d7] SYSPRP WinMain:Pre-validing 'generalize' internal providers.
2017-11-12 21:16:55, Info SYSPRP RunExternalDlls:Running platform actions specified in action file for phase 1
2017-11-12 21:16:55, Info SYSPRP SysprepSession::CreateSession: Successfully created instance with action file C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml, and mode <null>
2017-11-12 21:16:55, Info SYSPRP SysprepSession::Validate: Beginning action execution from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml
2017-11-12 21:16:55, Info SYSPRP SysprepSession::CreateXPathForSelection: Sysprep mode in registry is <null>
2017-11-12 21:16:55, Info SYSPRP SysprepSession::CreateXPathForSelection: Processor architecture in registry is AMD64
2017-11-12 21:16:55, Info SYSPRP Entering SysprepGeneralizeValidate (Appx) - validating whether all apps are also provisioned.

2017-11-12 21:16:55, Error SYSPRP Failed to remove apps for the current user: 0x80073cf2.

2017-11-12 21:16:55, Error SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.

2017-11-12 21:16:55, Error SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2
2017-11-12 21:16:55, Error SYSPRP SysprepSession::Validate: Error in validating actions from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml; dwRet = 0x3cf2
2017-11-12 21:16:55, Error SYSPRP RunPlatformActions:Failed while validating Sysprep session actions; dwRet = 0x3cf2
2017-11-12 21:16:55, Error [0x0f0070] SYSPRP RunExternalDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = 0x3cf2
2017-11-12 21:16:55, Error [0x0f00d8] SYSPRP WinMain:Hit failure while pre-validate sysprep generalize internal providers; hr = 0x80073cf2
2017-11-12 21:16:59, Info [0x0f0052] SYSPRP Shutting down SysPrep log
2017-11-12 21:16:59, Info [0x0f004d] SYSPRP The time is now 2017-11-12 21:16:59

All replies (14)

_{Monday, November 13, 2017 6:22 AM}

Hi,

To resolve this issue, remove the package for the user who's running sysprep, and also remove the provisioning. To do this, follow these steps.

Note To prevent Microsoft Store from updating apps, unplug the Internet connection or disable Automatic Updates in Audit mode before you create the image.

Run the Import-Module Appx PowerShell cmdlet.
Run Import-Module Dism.
Run Get-AppxPackage -AllUser | Where PublisherId -eq 8wekyb3d8bbwe | Format-List -Property PackageFullName,PackageUserInformation

Notes

In the output of this last cmdlet, check the users for whom the package is showing up as Installed. Delete these user accounts from the reference computer, or log on to the computer by using these user accounts. Then, run the cmdlet in step 4 to remove the Appx package.
This command lists all packages that were published by Microsoft and installed by any user of that reference computer. Because the computer is to be sysprepped, we assume that these user profiles no longer require the package.
If you have manually provisioned apps that belong to other publishers, run the following command to list them:

Get-AppxPackage -AllUser | Format-List -Property PackageFullName,PackageUserInformation

Run Remove-AppxPackage -Package <packagefullname>.

Remove the provisioning by running the following cmdlet:

Remove-AppxProvisionedPackage -Online -PackageName <packagefullname>

If you try to recover from an update issue, you can reprovision the app after you follow these steps.

Note The issue does not occur if you are servicing an offline image. In that scenario, the provisioning is automatically cleared for all users. This includes the user who runs the command.

For details, please read this official document:

Sysprep fails after you remove or update Microsoft Store apps that include built-in Windows images

https://support.microsoft.com/en-sg/help/2769827/sysprep-fails-after-you-remove-or-update-windows-store-apps-that-inclu

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_{Thursday, November 23, 2017 8:47 AM | 1 vote}

Hi,

I still get the same error with CORTANA

_{Friday, November 24, 2017 9:11 AM}

Same process to try to resolve it.

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_{Friday, November 24, 2017 9:13 AM}

Yes, cortana does not let itself be uninstalled,

_{Friday, November 24, 2017 9:47 AM}

Any error message?

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_{Friday, November 24, 2017 10:16 AM}

Remove-AppxPackage: Implementation error with HRESULT: 0x80073CFA, Removal failed. Keep in contact with
the software manufacturer. (Exception from HRESULT: 0x80073CFA)
Error 0x80070032: AppX Remove deployment operation error in the package

thanks Karen

_{Monday, November 27, 2017 7:58 PM}

Hi, any idea?

_{Wednesday, November 29, 2017 9:20 AM}

Did you mean the app CortanaListenUIApp_10.0.15063.0_neutral__cw5n1h4txyewy?

Please Run Get-AppxPackage >c:\app.txt in PowerShell as Admin to see the details. Since based on my test on Windows 10 1703 lab machine, I found the Cortana name is as below instead os

Name              : Microsoft.Windows.Cortana
Publisher         : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture      : Neutral
ResourceId        : neutral
Version           : 1.8.12.15063
PackageFullName   : Microsoft.Windows.Cortana_1.8.12.15063_neutral_neutral_cw5n1h4txyewy
InstallLocation   : C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h4txyewy
IsFramework       : False
PackageFamilyName : Microsoft.Windows.Cortana_cw5n1h4txyewy
PublisherId       : cw5n1h4txyewy
IsResourcePackage : False
IsBundle          : False
IsDevelopmentMode : False
IsPartiallyStaged : False

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_{Wednesday, November 29, 2017 4:06 PM}

My data in Windows10 Build 1709

Name : Microsoft.Windows.Cortana
Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture : Neutral
ResourceId : neutral
Version : 1.9.6.16299
PackageFullName : Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h4txyewy
InstallLocation : C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h4txyewy
IsFramework : False
PackageFamilyName : Microsoft.Windows.Cortana_cw5n1h4txyewy
PublisherId : cw5n1h4txyewy
IsResourcePackage : False
IsBundle : False
IsDevelopmentMode : False
IsPartiallyStaged : False
SignatureKind : System
Status : Ok

_{Thursday, November 30, 2017 9:36 AM}

Hi,

2017-11-12 21:16:55, Error                 SYSPRP Package CortanaListenUIApp_10.0.15063.0_neutral__cw5n1h4txyewy was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.

Your original log indicates that your Windows version is Windows 10 1703(15063.0).

So did you upgrade your reference PC to Windows 10 1709 or clean install a Windows 10 1709?

If yes, did the original issue persist in this version of Windows on your machine?

If yes, please check this similar thread NDMan123's workaround to see if it works for you.

https://social.technet.microsoft.com/Forums/en-US/30be633d-b275-4476-b6fc-22cf4b11efd3/sysprep-failing-after-upgrade-to-build-1709-failed-to-remove-staged-package-cortanalistenuiapp?forum=win10itprosetup

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_{Thursday, November 30, 2017 1:35 PM}

I have followed the steps and keeps failing. In 1703 it works but when you upgrade to 1709 it fails.

I do not know why MS does not solve the problem with version 1709, we are numerous people with the same error, they could think of us.

Can you think of any more ideas, or should we do a clean installation of the 1709 and do the sysprep??

_{Friday, December 1, 2017 9:28 AM}

I have followed the steps and keeps failing. In 1703 it works but when you upgrade to 1709 it fails.

I do not know why MS does not solve the problem with version 1709, we are numerous people with the same error, they could think of us.

Can you think of any more ideas, or should we do a clean installation of the 1709 and do the sysprep??

Sysprep is not working fine on Upgrade Operating System, I suggest you perform a Clean install of the Windows 1709 ISO then do sysprep.

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_{Sunday, December 3, 2017 4:08 PM}

the problem is than providers who DELL /LENOVO dont get W10 1709 ISO...

_{Monday, December 4, 2017 7:48 AM}

Hi,

If your edition is Home or Pro, you can obtain the ISO from this official website:

Download Windows 10

https://www.microsoft.com/en-au/software-download/windows10

If your edition is Enterprise, you need visit your MSDN subscription or Volume License center to obtain the ISO.

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sysprep. Error Package CortanaListenUIApp

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