BGInfo problem with different screen resolutions

Question

_{Wednesday, November 7, 2018 12:10 PM}

Hi,

I've configured BGInfo using GPO on my organization. It works all fine when computers have only one monitor or two monitors with the same screen size.

My GPO's use WMI filter to apply to specific screen sizes.

The big problems are computers with two monitors and different screen sizes...

The wallpaper appears really broken or with some black lines.

Does anyone have that problem too?

All replies (6)

_{Friday, November 9, 2018 12:24 PM ✅Answered}

Zoe Mo,

Hi! Sorry for not replying yesterday... I was busy with the Windows 10 activation problem lol

But let's go:

1. What’s the OS of these computers that are facing above issues? Windows 10
2. What’s the resolutions you are using for the two monitors? In this case that I will show you prints: 1280x1024 and 1440x900
3. Are you using the Extended mode setup or Duplicated mode for your computers? Extended
4. Also could you please share a screenshot of the wallpaper broken issue you faced with us?

That was the desktop of the user when the main display was the 144xx900. When I changed the display to the 1280x1024 it was fixed............ lol

_{Thursday, November 8, 2018 10:49 AM}

Hi Vandrey,

As of now we don’t know enough info of your environment, could you please share details for below questions for our reference:

1. What’s the OS of these computers that are facing above issues?
2. What’s the resolutions you are using for the two monitors?
3. Are you using the Extended mode setup or Duplicated mode for your computers?
4. Also could you please share a screenshot of the wallpaper broken issue you faced with us?

Besides, could you please try to check the computers with two monitors and different screen sizes, but without using the BGInfo? Then to see if the wallpaper broken or black lines are still occurring? If you are using two monitors with different resolutions respectively, but using the same wallpaper, based on our research maybe there’s no method to balance the nice wallpaper placement and perfect resolution.

Best regards,

Zoe Mo

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Monday, November 12, 2018 9:41 AM}

Hi Vandrey,

Glad to hear that the issue was fixed, seems it is due to the different resolution setting on the 2 monitors. Since the issue is fixed now, we’ll consider the case as resolved. Please remember to mark the reply as answer if it help, any other questions please feel free to post back. Thank you for choosing Microsoft.

Best regards,

Zoe Mo

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Wednesday, November 14, 2018 5:54 AM}

Hi,

Please remember to mark the replies as answers if they help, any other questions please feel free to post back. Thank you for choosing Microsoft.

Best regards,
Zoe Mo

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Wednesday, November 14, 2018 11:14 AM}

Zoe Mo,

Yes... It wasn't a real solution because there are strange cases on some PCs.

But I wanted to open the thread so if someday someone faces it, it can help to figure something...

Thanks again!

_{Tuesday, May 14, 2019 5:00 PM}

Just to update this post:

I was able to fix the resolution problems where one monitor needs to scale, using this:

reg add "HKU\User\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers" /v \srerver\BGInfo\Bginfo.exe /t REG_SZ /d "~ PERPROCESSSYSTEMDPIFORCEOFF HIGHDPIAWARE" /f

The wallpaper doesn't breaks with different scaling.