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Question
Monday, November 30, 2015 10:13 PM | 1 vote
I am current using Outlook 2016 Home, but the problem started about six months ago on the previous Office version. New mail would take a long time to appear in Outlook Inbox after I had received the messaging saying I had new email. I could view the email from the message but it would not appear in the Outlook Inbox for about 30 minutes or longer. The problem has gotten worse. Now I get no new email message and the new email will not display until I close & reopen Outlook or I click into another outlook folder (eg. Sent Items) and then return to the Inbox (new items display in a few seconds). I have made no changes to outlook settings. I have reinstalled Office with no help. Any suggestions would be helpful.
All replies (27)
Tuesday, December 1, 2015 2:18 AM | 3 votes
Hi DMan,
Based on your description, >>I had received the messaging saying I had new email<< did you mean you have New Mail Desktop Alert?
Your issue might be caused by damaged View option in Outlook. I suggest you reset the view on, please close Outlook- go to Start menu- Run (or Windows key + R) and type Outlook.exe /cleanviews then click OK.
The /cleanviews switch will wipe out all custom views and return all default views to "factory default".
Please try this method and let me know if it works for you, any updates please let me know.
I'm glad to help and follow up your reply.
Regards,
Emi Zhang
TechNet Community Support
Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact [email protected].
Tuesday, December 1, 2015 3:48 PM
Thanks for your help.
The message notifications I use to receive would appear in the system tray, if I click on it I could view the message otherwise it would disappear from the tray in a few seconds, but it would take 20 minutes or longer to show in the Outlook inbox. I no longer get these notifications (although that may be a separate issue). I was just using that as an example to show another way I know the messages have been received.
I am using Windows 10, Office 365 and Outlook 2016. Note I reinstalled office 365 yesterday.
Per your instruction I tried twice to run: Outlook.exe/cleanviews and & got the message "Windows cannot find 'Outlook.exe/cleanviews.' ???
More Info: I went to the Outlook rules wizard and set up the rule "Display mail from someone in the New item Alert Window". I chose to display when my email address is in the To: or CC: of the new message. I then sent myself a message. I got the same results. The message did not display until I clicked into a different folder (Sent items) and then clicked back into Inbox. Both the message alert & the message in the Inbox then appeared.
Another Test: I sent a message to myself & had my wife send one to me from her IPad & her email address. I then clicked on Send/receive in Outlook. The New Mail Alerts window (I just set up using the rules wizard) appeared showing both emails, but neither appeared in the Outlook Inbox until I clicked another folder then went back the Inbox.
Wednesday, December 2, 2015 8:59 AM
Hi DMan,
>>"Windows cannot find 'Outlook.exe/cleanviews.' ???<< you typed the wrong command line, the correct is:
Outlook.exe /cleanviews
Which type of server are you using?
I also suggest you open outlook in safe mode and check if it works for you.
And then please check this option in Outlook, make sure you checked "Download Full Items":
Please try these methods and let me know the result. I'm glad to help and follow up your reply.
Regards,
Emi Zhang
TechNet Community Support
Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact [email protected].
Wednesday, December 2, 2015 4:39 PM
I have not done any of your last suggestions as things seem to be getting better since I set up that alert window rule. This morning when I woke up the machine a message from a few minutes ago was there.
I have noted your suggestions but, I will watch for a while to see where I am now, before making anymore changes.
Thanks for your help & I will get back to you.
Wednesday, December 2, 2015 4:59 PM
If you still experience problems, have you tried making a new profile in Outlook? As far as I know, uninstalling Office won't necessarily remove the profile.
Wednesday, December 2, 2015 11:13 PM
Upate:
Created new profile thru Control panel / Mail, profile seemed to create OK.
Ran cleanviews which also seem to run OK.
Neither changed anything.
Outlook send/receive tab, my display has only a Download Headers box, I have no Download Preferences from which from which I could select download all.
Cell phone seems to display email normally.
Using IMAP/SMTP
I am sure emails are received, they just will not display in the inbox until you go to another folder & return to inbox or close & reopen outlook. If I search the inbox the non-displaying emails appear on the search results list & will then appear in the Inbox.
Wednesday, December 2, 2015 11:22 PM
Update:
I have a laptop with the same software Windows 10, Office 365 Home, Outlook 2016 linked to the same email account.
It behaves the same way as the desktop.
Thursday, December 3, 2015 6:52 AM
Hi DMan,
>>It behaves the same way as the desktop.<< so you can reproduce your problem from other computers? Please go to website and check if the space is full.
Or you need to repair you .pst file, please refer to this KB article:
https://support.microsoft.com/en-us/kb/272227
Hope it's helpful.
Regards,
Emi Zhang
TechNet Community Support
Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact [email protected].
Friday, December 4, 2015 5:06 PM
I checked my email space (@charter.net)and I am using only about 20% of the space allotted.
I followed the link you gave me and that lead me to instructions on repairing a .PST file. After researching where this .PST file could be found, I found I have only an .OST file. After researching further it appears that .OST files are used for an IMAP setup which I have and think I need to keep Cell phones, Desktop, Laptop & IPad in sync. The question I now have is should I run Scanpst.exe on an .OST file ? I searched for a Scanost.exe and found nothing.
More info: It seems when I wake up the machine in the morning all emails are present. I took this a step further, the laptop timed out and went into power saving mode, I woke it up and the outlook inbox immediately updated making it current. I have a "sleep" button (for power saving) on my Desktop's Microsoft keyboard, I put the machine in sleep mode, when I moved the mouse to wake it up seconds later the desktop immediately updated the inbox also. So it appears there are a number of actions (Outlook's Send/Receive All Folders is NOT one of them) that will cause Outlook to refresh the screen with new messages but it will not update unless one of those actions have occurred.
I have a windows cell phone, it does not seem to have these issues, if a message has not been received pressing the sync button will bring it in.
Wednesday, January 27, 2016 11:40 PM
From further research I found that Scanpst.exe also repairs .ost files. Unfortunately, running it didn't fix my problem.
Thursday, June 9, 2016 6:57 PM
Problem still exists, occasionally the only thing (opening the sent fold & returning to the inbox doesn't update new emails) that will cause new messages to display is a reboot. I sure wish someone had a potential solution, this is causing me to miss important Email sometimes.
Wednesday, July 6, 2016 6:20 PM | 1 vote
I have this same problem. Perhaps not coincidentally, I also am using IMAP with Charter....
Wednesday, July 6, 2016 7:11 PM
A little more info... I have several accounts set up in Outlook. A few Charter, a hotmail, a gmail, and a 365. All use Imap or Exchange connections except for the gmail. If I focus on the gmail inbox incoming email to the other accounts shows up right away. If focused on any of the other inboxes anything sent to the non gmail accounts does not show up until changing the inbox focus to another inbox. So wondering if there is something in Outlook not syncing when other imap/exchange accounts is in focus.
Monday, July 11, 2016 6:18 PM
I have the same issue. Emails will not appears in folder until I click on the folder. Followed procedures listed above and it did not resolve issue. My Outlook version & symptoms are the same as described by original poster.
Sunday, July 2, 2017 9:16 AM | 1 vote
I am experiencing the same exact issue using Outlook 2016. Emails will not appears in folder until I click on the folder.
Thursday, October 12, 2017 12:38 PM
Same issue here. We're running a hybrid config and our mail is on Office 365. The inbox will update when I click on another folder and then back to the inbox. I can't believe it's been almost 2 years and they haven't fixed this. Clients made by other companies don't have this issue. Is it too hard to ask Microsoft to make their own products work with technology they developed?
Wednesday, November 22, 2017 10:55 AM
Same problem for me.
Emails are only shown / downloaded when I change folder and get back to the inbox. It does this beahvior with all kinds of IMAP / SMTP mails (some gmails, some of my company).
If I run in parallel Outlook and Thunderbird, thunderbird gets the email and shows the notification, but not outlook until I change folder in outlook then the mail is downloaded and the desktop notification shows.
Monday, December 18, 2017 7:16 PM
I have the SAME issue! But perhaps worse... not only does it do what you said, but new emails will arrive and then within seconds (sometimes while I am viewing them) they will disappear! I have to click around in the folders and hit send/receive a few times for them to come back into the inbox. Sometimes they will not return on their own for 20 or more minutes. It is infuriating when I'm trying to pack orders!! The emails are NOT deleted, they do not appear to be moved to any other folder, they just disappear then reappear later. I think it has to do with syncing...
Sounds like everything you did returned no fix, any updates?
Monday, January 22, 2018 10:29 AM | 1 vote
Disable your Outlook add-ins.
I had similar issues, that made using Outlook very cumbersome.
When starting Outlook in safe mode, everything worked fine.
So I started Outlook normally, and disabled all add-ins. Then everything worked fine as well.
After that I enabled the add-ins one by one, and found that the TeamViewer Meeting plugin was the one that caused my troubles. I keep that one disabled, and everything is fine now.
Friday, February 16, 2018 8:32 PM
I have had this issue for quite some time, and finally googled and found this string. I disabled the Teamviewer add-in (which I never had used, and not sure what it would even be for!), and after starting Outlook new messages show up after a send/receive. I had changed my send/receive to 1 minute thinking that might help, but now changed back to 5 minutes since it is working again.
Thanks for the post!
Wednesday, March 28, 2018 2:47 PM
An update - apparently TeamViewer automatically re-activated the add-in! I missed a couple of important emails yesterday, so was investigating the issue again this morning.
Thursday, July 25, 2019 11:04 AM
Close the outlook, then go to C:\Users\USERNAME"\AppData\Local\Microsoft\Outlook. then delete all the *.ost files. Reopen the outlook and its all fixed
Thursday, September 19, 2019 6:22 AM
We faced the same error with Outlook 2019 with non-appearing mails in the inbox even without the Team Viewer Meeting Add-In.
We had to deactivate the Skype Meeting Add-In to fix it.
To be honest: Outlook 2019 is a mess...seriously. There are so many bugs. And now Skype too?!?
There is this weird feeling under my skin, that Microsoft has a problem - it seems, the left hand doesn't know, what the right hand is doing. They should get their things together.
Wednesday, December 11, 2019 10:17 PM
I have this exact same problem with outlook. I can connect and download emails, but they don't appear in the inbox until I click on a different box and then back to inbox.
I find it astounding that even though 4 years have elapsed since the start of this thread, the bug is still there.
Thursday, March 26, 2020 4:06 PM
same here - i did repair with scanpst but still same issue - unbelievable that emails don't load till i click on the folder- still no fix?
Friday, July 10, 2020 10:02 AM | 1 vote
Hello,
On the Send/Receive Groups, go to Edit, choose the account and Un-check “Get folder unread count for subscribed folders”.
Worked for me.
Monday, July 13, 2020 8:25 PM
Hello,
On the Send/Receive Groups, go to Edit, choose the account and Un-check “Get folder unread count for subscribed folders”.
Worked for me.
This worked for me!