Unable to access shared folder by hostname

Question

_{Wednesday, February 10, 2016 5:18 PM | 1 vote}

Hi All,

One of my client laptop(Windows 10) unable to access the server shared folder by host name but he can access the server shared folder by IP address. Recently laptop was added to the domain. I have checked DNS setting ,folder shared permissions and it looks perfect.  Even All domain users cant ping that particular server by hostname but they all can access the server shared folder by ip as well as hostname. The problem is only with windows 10 installed laptop. Initially it was asking to enter the password to access that server folder,even i entered correct password, it was showing as incorrect username and password Kindly suggest to fix this issue.

Thank you,
Ashok

All replies (5)

_{Thursday, February 11, 2016 9:33 AM ✅Answered | 1 vote}

The IP address from the DNS response is different than the one you can ping...

You ping successfully 192.168.1.101 but not server-b which has 10.0.0.101, according to your DNS.

If your DNS is correct and SERVER-b is assigned to 192.168.1.101, you should check if you didn't add something in the HOSTS file of your computer

_{Friday, February 12, 2016 7:13 AM ✅Answered | 1 vote}

Hi Ashok,

On your post, we could find out that when you pinged server-b timeout it shows an address 10.0.0.101, which is different from the address (192.168.1.101) that you can pinged successfully.

Have you tried use address 10.0.0.101 to access server-b? what’s the result?

In my opinion, you could add this record below into the host file to see if can deal with current problem, host file path: c:\windows\system32\drivers\etc

192.168.1.101 server-b

Hope my suggestion is clear.

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_{Wednesday, February 10, 2016 9:34 PM | 1 vote}

So you can connect to the share on the laptop via IP address? is that IPv4?

The pinging of the server, can you check that is resolving to the correct IP? i.e. even though the server does not respond to ping does it say on the first line 'Pinging SERVERNAME [ IP address ] that the IP address is correct? Is that IPv4?

_{Thursday, February 11, 2016 7:52 AM | 1 vote}

yes, i can connect to shared folder by IPv4 address. 

please find below ping details.

C:\Users\admin>ping 192.168.1.101

Pinging 192.168.1.101 with 32 bytes of data:
Reply from 192.168.1.101: bytes=32 time=3ms TTL=128
Reply from 192.168.1.101: bytes=32 time=2ms TTL=128
Reply from 192.168.1.101: bytes=32 time=2ms TTL=128
Reply from 192.168.1.101: bytes=32 time=2ms TTL=128

Ping statistics for 192.168.1.101:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 3ms, Average = 2ms

C:\Users\admin>ping server-b

Pinging SERVER-B.abc.com [10.0.0.101] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 10.0.0.101:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Thank you,

Ashok

_{Tuesday, February 23, 2016 9:38 AM | 1 vote}

Hi，
Would you mind letting me know the result of the suggestions? If you need further assistance, feel free to let me know. I will be more than happy to be of assistance.

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