Event ID 6 Microsoft-Windows-Kernel-Processor-Power

Question

_{Monday, November 11, 2019 8:46 PM}

My computer keeps crashing on the load (when i play games) and in event log 2 errors what it gives, first is event id 6 kernel-processor-power and second is event id 41, kernel-power.

Only help I´ve found is for win 7 but i have win10 and what is suggested in win 7 helps i´ve done and i´m out of ideas :/

All replies (3)

_{Tuesday, November 12, 2019 2:41 AM}

 It's a hardware issue...update BIOS Firmware.

Reset BIOS,CMOS.

S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

_{Tuesday, November 12, 2019 2:52 AM}

Hi,

Did the issue occur only when you play games? If so, there may be compatibility issues with Windows 10.

Event ID 6 Microsoft-Windows-Kernel-Processor-Power means some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.

What I recommend is to update the BIOS firmware for the motherboard and update all Drivers.

The Kernel-Power error (ID 41) error message states that the system has rebooted without first cleanly shutting-down. It can be caused if the system stops responding, crashes, or loses power unexpectedly.

These events on their own simply mean the computer is rebooting.

Hope above information can help you.

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_{Friday, November 15, 2019 8:30 AM}

Hi,

Just checking in to see if the information provided was helpful. Please let us know if you would like further assistance.

Best Regards,

Farena

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