Visual Studio 2015 Installation Error kb2829760

Question

_{Tuesday, July 28, 2015 3:27 PM | 1 vote}

Hi - Visual Studio 2015 Enterprise is failing with kb2829760 error code. Anyone have a fix for this issue? - Ed

[0F44:0674][2015-07-28T11:05:03]e000: Error 0x80070643: Failed to install MSP package.
[0F44:0674][2015-07-28T11:05:03]e000: Error 0x80070643: Failed to execute MSP package.
[0A40:1EAC][2015-07-28T11:05:03]e000: Error 0x80070643: Failed to configure per-machine MSP package.
[0A40:1EAC][2015-07-28T11:05:03]i000: MUX:  Installation size in bytes for package: vc_kb2829760_patch_D12 MaxAppDrive: 0  MaxSysDrive: 101313080  AppDrive: 0  SysDrive: 101313080
[0A40:1EAC][2015-07-28T11:05:03]i000: MUX:  Return Code:0x80070643 Msi Messages:0 Result Detail:0 Restart:None
[0A40:1EAC][2015-07-28T11:05:03]i000: MUX:  Set Result: Return Code=-2147023293 (0x80070643), Error Message=, Result Detail=, Vital=True, Package Action=Install, Package Id=vc_kb2829760_patch_D12
[0A40:1EAC][2015-07-28T11:05:03]i000: Setting string variable 'BundleResult' to value '1603'
[0A40:1EAC][2015-07-28T11:05:03]i319: Applied execute package: vc_kb2829760_patch_D12, result: 0x80070643, restart: None
[0A40:1EAC][2015-07-28T11:05:03]e000: Error 0x80070643: Failed to execute MSP package.

All replies (4)

_{Wednesday, July 29, 2015 8:28 AM ✅Answered}

Hi levined1,

I found the error code “0x80070643” in your log, it means “Fatal error during installation”, this is a general error and most of the time, it means that your package was corrupted.

To make sure whether your package is corrupted or not, please use FCIV.exe http://support.microsoft.com/kb/841290  to verify hash of the ISO. Any discrepancy would indicate that the file was corrupted. Here is a blog for how to use it, you can refer to it.

The SHA-1 value of visual studio 2015 enterprise is “07C949078F895CE0D9C03A1B8D55571A8C90AC94”, refer to: https://www.visualstudio.com/en-us/downloads/visual-studio-2015-iso-sha1-vs.aspx

If your SHA-1 value is correct, please manually install it to see whether it could be installed successfully, make sure that you run it as asministrator.

If you still couldn’t install it, I think I need more information to troubleshoot, please use  http://aka.ms/vscollect to gather the installation logs. After using it, you will find vslogs.cab from %temp% folder. Please upload the file to https://skydrive.live.com/ and share the link here.

Refer to: https://support.microsoft.com/en-us/kb/2899270#bookmark-iso the 0x80070643 section, it means the installation cache or ISO is corrupted on visual studio 2013, but it is same as visual studio 2015.

Best Regards,

Jiayi Li

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_{Thursday, July 30, 2015 1:37 PM ✅Answered}

It was corrupted. Downloaded the ISO image again and it worked! Thanks for your help!

_{Friday, December 4, 2015 11:47 AM}

Hi,

may I highjack this thread? I'm having exactly the same problem, now with the fourth attempt to install. I tried the english VS2015 Pro with SP1 and the german as well. All installations end up in 

KB2829760 

I have already checked the SHA-1 hash - correct. I have collected the log files. Right now I don't have an idea, what might go wrong

EDIT: This line in the log seems to be the reason

[1B78:0824][2015-12-04T12:34:04]i306: Applying package: vc_kb2829760_patch_D12, target: {6D7131D1-87E5-4677-BD6A-08DCF2529076}, action: Install, path: C:\ProgramData\Package Cache\E164652A-0EB8-430B-AB4C-8814B7234997}\packages\vc_kb2829760\kb2829760vc.msp, arguments: '(null)'

1B78:0824][2015-12-04T12:35:17]e000: Error 0x80070643: Failed to install MSP package.
[1B78:0824][2015-12-04T12:35:17]e000: Error 0x80070643: Failed to execute MSP package.
[00BC:0DB4][2015-12-04T12:35:17]e000: Error 0x80070643: Failed to configure per-machine MSP package.
[00BC:0DB4][2015-12-04T12:35:17]i000: MUX:  Installation size in bytes for package: vc_kb2829760_patch_D12 MaxAppDrive: 0  MaxSysDrive: 100765696  AppDrive: 0  SysDrive: 100765696
[00BC:0DB4][2015-12-04T12:35:17]i000: MUX:  Return Code:0x80070643 Msi Messages:0 Result Detail:0 Restart:None

The vc_kb2829760_patch_D12 is built earlier from 

[00BC:0718][2015-12-04T12:29:56]i338: Acquiring package: vc_kb2829760_patch_D12, payload: vc_kb2829760_patch_D12, copy from: C:\Temp\sv\packages\vc_kb2829760\kb2829760vc.msp

The kb2829760vc.msp is there and available. If I launch it manually, it works a minute and pops up an error message:

Microsoft Visual Studio 2013 Performance Collection...

The Windows Installer Service could not be accessed. This can occur, if the Windows installer is not correctly installed. Contact your support personnel for assistance...

What I did hereby :)

EDIT: When the situation appears, the installer shows "KB2829760". Somwhere I found a hint, which pointed to the missing Windows Installer service. Indeed, this was not started, so I set it to "Automatic" and started it again, rebooted as well.

Before making the next attempt I checked, whether the service was up and running. It was not running anymore after the installation finished with the error.

neil

_{Wednesday, December 9, 2015 8:37 AM}

Hi,

any idea on that? 

neil