Microsoft Visual C++ 2012 x64 - Error 0x8007015e

Article
2017-09-01

Question

_{Friday, September 1, 2017 7:11 PM}

Hello,I have encountered an issue with this version of Visual C++

It started when I tried to install a game from Origin (Titanfall2)

It seems like the intaller for this package does not work and can not by any means install it.

I have tried everything I have seen on the forums.

[1BDC:30C0][2017-09-01T20:52:01]: Burn v3.6.3542.0, Windows v6.2 (Build 9200: Service Pack 0), path: F:\Origin Games\Titanfall2\__Installer\vc\vc2012Update4\redist\vcredist_x64.exe, cmdline: ''
[1BDC:30C0][2017-09-01T20:52:01]: Setting string variable 'WixBundleLog' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170901205201.log'
[1BDC:30C0][2017-09-01T20:52:01]: Setting string variable 'WixBundleOriginalSource' to value 'F:\Origin Games\Titanfall2\__Installer\vc\vc2012Update4\redist\vcredist_x64.exe'
[1BDC:30C0][2017-09-01T20:52:01]: Could not load or read state file: C:\ProgramData\Package Cache\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}\state.rsm, error: 0x80070003.
[1BDC:30C0][2017-09-01T20:52:01]: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030'
[1BDC:30C0][2017-09-01T20:52:01]: Detect 2 packages
[1BDC:30C0][2017-09-01T20:52:01]: Detected related package: {A2CB1ACB-94A2-32BA-A15E-7D80319F7589}, scope: PerMachine, version: 11.0.50727.0, language: 0 operation: MajorUpgrade
[1BDC:30C0][2017-09-01T20:52:01]: Detected related package: {AC53FC8B-EE18-3F9C-9B59-60937D0B182C}, scope: PerMachine, version: 11.0.50727.0, language: 0 operation: MajorUpgrade
[1BDC:30C0][2017-09-01T20:52:01]: Detected package: vcRuntimeMinimum_x64, state: Present, cached: None
[1BDC:30C0][2017-09-01T20:52:01]: Detected package: vcRuntimeAdditional_x64, state: Present, cached: None
[1BDC:30C0][2017-09-01T20:52:01]: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[1BDC:30C0][2017-09-01T20:52:01]: Detect complete, result: 0x0
[1BDC:30C0][2017-09-01T20:52:03]: Plan 2 packages, action: Install
[1BDC:30C0][2017-09-01T20:52:03]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[1BDC:30C0][2017-09-01T20:52:03]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[1BDC:30C0][2017-09-01T20:52:03]: Planned package: vcRuntimeMinimum_x64, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[1BDC:30C0][2017-09-01T20:52:03]: Planned package: vcRuntimeAdditional_x64, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[1BDC:30C0][2017-09-01T20:52:03]: Plan complete, result: 0x0
[1BDC:30C0][2017-09-01T20:52:03]: Apply begin
[1BDC:30C0][2017-09-01T20:52:04]: Apply complete, result: 0x8007015e, restart: Required, ba requested restart:  No

Here is more information on what I did: After the first time it failed it appeared in the uninstall programs panel but could not be installed or repaired in anyway. I managed the find the location of the files to delete and it disappeared from the uninstall control panel but it did not change a thing. I tried to download the package myself from the Windows download center, still get the same error.

And yes I have restarted the computer multiple times

Thank you in advance for the help.

All replies (10)

_{Monday, September 4, 2017 5:42 AM}

Hi Jonathan991,

Thank you for posting in MSDN forum.

Error 0x8007015e is defined "No action was taken as a system reboot is required."

Please try with following steps to troubleshoot:

1. Check Windows update and make all patches to the latest.

2. Run Fix it tool to fix problems that block programs from being installed or removed.

3. Uninstall the Visual C++ 2012 from Control Panel>Programs and Features.

4. Reboot your machine.

5. Install Update for Universal C Runtime in Windows

6. Re-download and install from Visual C++ Redistributable for Visual Studio 2012 Update 4.

Best Regards,

MSDN Community Support
Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected].

_{Monday, September 4, 2017 7:53 PM}

Hello Lana,

Thanks for your answer.

However even with the Fix It tool I am unable to uninstall the program.

For info the full names in the tool are:

Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030

Here is the troubleshooting report:

Program Install and Uninstall troubleshooter Publisher details 

Issues found 
Cannot install or uninstall a programCannot install or uninstall a program
Looks for problems that can stop you installing and uninstalling a program Not fixed Not Fixed 
Uninstall and cleanup? Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 Completed 
 
Potential issues that were checked 
Corrupt Patch Registry keysCorrupt Patch Registry keys
Detects corrupt or missing patch cache Issue not present  
Problem registry keyProblem registry key
Detects problems with the registry (Wow64 issue) Issue not present  

Issues found Detection details 

6 Cannot install or uninstall a program Not fixed Not Fixed 
 
Looks for problems that can stop you installing and uninstalling a program 
Uninstall and cleanup? Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 Completed 
 
Uninstall and cleanup? Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 
 

Potential issues that were checked Detection details 

 Corrupt Patch Registry keys Issue not present  
 
Detects corrupt or missing patch cache 
 
 Problem registry key Issue not present  
 
Detects problems with the registry (Wow64 issue) 
 

Detection details Expand 

Collection information 
Computer Name:  DESKTOP-FVSEQBM 
Windows Version: 10.0 
Architecture: x64 
Time: Monday, September 4, 2017 9:48:29 PM 

Publisher details Expand 

Program Install and Uninstall troubleshooter 
Looks for problems that can stop you installing and uninstalling a program 
Package Version: 1.3 
Publisher: Microsoft Corporation

As for uninstalling though the uninstall feature in the control panel, it does not appear there so no way to uninstall it from there.

_{Tuesday, September 5, 2017 11:51 AM}

Hi Jonathan991,

Thank you for your update.

If you have trouble about uninstall even with the fix it tool. You could use the tool msiinv:

http://blogs.msdn.com/b/astebner/archive/2005/07/01/using-msiinv-to-gather-information-about-what-is-installed-on-a-computer.aspxto find it and run this command from an admin prompt: msiexec /X to uninstall it.

Best Regards,

_{Tuesday, September 5, 2017 5:45 PM}

Hello Lana,

Great tool you gave me, I managed to run it fine and delete what was remaining of VC++ 2012 x64.

Unfortunately still is a no go for the install even though Microsoft fix it does not list it anymore in the programs list (so it must be definetly gone). I even uninstalled VC 2012 x86 to see if it would affect anything but no luck.

The installer still give me the same error as the beginning, find the log below as maybe it tells something different ?

[0950:0C60][2017-09-05T19:36:38]: Burn v3.6.3542.0, Windows v6.3 (Build 9600: Service Pack 0), path: G:\Programs\vcredist_x64.exe, cmdline: '-burn.unelevated BurnPipe.{CC300EF5-898B-4CDE-BD08-AF62A7B5A747} {9B3BB694-90CC-4CFE-A3DA-024666E97837} 1700'
[0950:0C60][2017-09-05T19:36:38]: Setting string variable 'WixBundleLog' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170905193638.log'
[0950:0C60][2017-09-05T19:36:38]: Setting string variable 'WixBundleOriginalSource' to value 'G:\Programs\vcredist_x64.exe'
[0950:0C60][2017-09-05T19:36:38]: Could not load or read state file: C:\ProgramData\Package Cache\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}\state.rsm, error: 0x80070003.
[0950:0C60][2017-09-05T19:36:38]: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030'
[0950:0C60][2017-09-05T19:36:38]: Detect 2 packages
[0950:0C60][2017-09-05T19:36:38]: Detected package: vcRuntimeMinimum_x64, state: Absent, cached: None
[0950:0C60][2017-09-05T19:36:38]: Detected package: vcRuntimeAdditional_x64, state: Absent, cached: None
[0950:0C60][2017-09-05T19:36:38]: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[0950:0C60][2017-09-05T19:36:38]: Detect complete, result: 0x0
[0950:0C60][2017-09-05T19:36:40]: Plan 2 packages, action: Install
[0950:0C60][2017-09-05T19:36:40]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[0950:0C60][2017-09-05T19:36:40]: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x64' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170905193638_0_vcRuntimeMinimum_x64_rollback.log'
[0950:0C60][2017-09-05T19:36:40]: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170905193638_0_vcRuntimeMinimum_x64.log'
[0950:0C60][2017-09-05T19:36:40]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[0950:0C60][2017-09-05T19:36:40]: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x64' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170905193638_1_vcRuntimeAdditional_x64_rollback.log'
[0950:0C60][2017-09-05T19:36:40]: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170905193638_1_vcRuntimeAdditional_x64.log'
[0950:0C60][2017-09-05T19:36:40]: Planned package: vcRuntimeMinimum_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0950:0C60][2017-09-05T19:36:40]: Planned package: vcRuntimeAdditional_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0950:0C60][2017-09-05T19:36:40]: Plan complete, result: 0x0
[0950:0C60][2017-09-05T19:36:40]: Apply begin
[0950:0C60][2017-09-05T19:36:40]: Apply complete, result: 0x8007015e, restart: Required, ba requested restart:  No

Thanks again

_{Wednesday, September 6, 2017 7:42 AM}

Hi Jonathan991,

Thank you for your update.

I checked your log, and find the following error:

Could not load or read state file: C:\ProgramData\Package Cache\ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}\state.rsm, error: 0x80070003.

This is usually caused by the installer is corrupted, which means that your game setup files are missing or broken. The root cause is not about your machine visual C++ items, but the game installer integrity.

You'd better consult with the game developer author from Origin (Titanfall2), to verify and make sure the installer is complete, then continue the setup process.

Thank you for your understanding.

Best Regards,**

_{Wednesday, September 6, 2017 7:04 PM}

Hi Lana,

Thanks for the answer, Interesting this takes.

However in the installog from Titanfall 2 we can see this;

20:59:21  Started VC++ Runtime 10.0.40219.01 Install Phase
20:59:21  Installing x64 VC runtime: 10.0.40219.01
20:59:21  Launching process:
    Command: "F:\Origin Games\Titanfall2\__Installer\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
    Working directory: F:\Origin Games\Titanfall2\__Installer\vc\vc2010sp1\redist\
20:59:24  Process exited with exit code 0.
20:59:25  Successfully installed x64 VC runtime.
20:59:25  Finished VC++ Runtime 10.0.40219.01 Install Phase
20:59:25  Started VC++ Runtime 11.0.61030.01 Install Phase
20:59:25  Installing x64 VC runtime: 11.0.61030.01
20:59:25  Launching process:
    Command: "F:\Origin Games\Titanfall2\__Installer\vc\vc2012Update4\redist\vcredist_x64.exe" /install /quiet /norestart
    Working directory: F:\Origin Games\Titanfall2\__Installer\vc\vc2012Update4\redist\
20:59:25  Process exited with exit code -2147024546.
20:59:25  Error installing x64 VC runtime.
20:59:27  Installer finished with exit code: 1
20:59:27  Shutting down data reader.

It still seems to me that the VC++ is the issue as I have tried to remove and install it independantly from Titanfall 2 it surely would work right ? Even outside Titanfall

I'll see how the Origin support will be able to help me, meanwhile if you find anything else that could help the situation.

_{Thursday, September 7, 2017 7:17 AM}

Hi Jonathan991,

To check if the root cause is about the Visual C++ in the machine environment or the game installer. How about finding another computer, which with Visual C++ 2012 Update 4 installed, start the game setup.

If the installation is ok, you need to check the original machine windows update, make sure there is no missing system files, clean the %Temp% folder, install the Visual c++ items.

If the installation has the same error, you'd better contact the game developer, to gain a much appropriate fix and support for this issue.

Best Regards,

_{Friday, September 8, 2017 4:29 PM}

Hello Lana,

Trying to see what the devs can do to help meanwhile I noticed the log changed a bit

[17C8:2080][2017-09-08T18:26:16]: Burn v3.6.3542.0, Windows v6.3 (Build 9600: Service Pack 0), path: G:\Programs\vcredist_x64.exe, cmdline: ''
[17C8:2080][2017-09-08T18:26:16]: Setting string variable 'WixBundleLog' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170908182616.log'
[17C8:2080][2017-09-08T18:26:16]: Setting string variable 'WixBundleOriginalSource' to value 'G:\Programs\vcredist_x64.exe'
[17C8:2080][2017-09-08T18:26:16]: Could not load or read state file: C:\ProgramData\Package Cache\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}\state.rsm, error: 0x80070002.
[17C8:2080][2017-09-08T18:26:16]: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030'
[17C8:2080][2017-09-08T18:26:16]: Detect 2 packages
[17C8:2080][2017-09-08T18:26:16]: Detected package: vcRuntimeMinimum_x64, state: Absent, cached: None
[17C8:2080][2017-09-08T18:26:16]: Detected package: vcRuntimeAdditional_x64, state: Absent, cached: None
[17C8:2080][2017-09-08T18:26:16]: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[17C8:2080][2017-09-08T18:26:16]: Detect complete, result: 0x0
[17C8:2080][2017-09-08T18:26:18]: Plan 2 packages, action: Install
[17C8:2080][2017-09-08T18:26:18]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[17C8:2080][2017-09-08T18:26:18]: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x64' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170908182616_0_vcRuntimeMinimum_x64_rollback.log'
[17C8:2080][2017-09-08T18:26:18]: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170908182616_0_vcRuntimeMinimum_x64.log'
[17C8:2080][2017-09-08T18:26:18]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[17C8:2080][2017-09-08T18:26:18]: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x64' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170908182616_1_vcRuntimeAdditional_x64_rollback.log'
[17C8:2080][2017-09-08T18:26:18]: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\JONATH~1\AppData\Local\Temp\dd_vcredist_amd64_20170908182616_1_vcRuntimeAdditional_x64.log'
[17C8:2080][2017-09-08T18:26:18]: Planned package: vcRuntimeMinimum_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[17C8:2080][2017-09-08T18:26:18]: Planned package: vcRuntimeAdditional_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[17C8:2080][2017-09-08T18:26:18]: Plan complete, result: 0x0
[17C8:2080][2017-09-08T18:26:18]: Apply begin
[17C8:2080][2017-09-08T18:26:18]: Apply complete, result: 0x8007015e, restart: Required, ba requested restart:  No

It went from error: 0x80070003 to 0x80070002.

Any leads on that ?

Thanks again**

_{Monday, September 11, 2017 10:08 AM}

Hi Jonathan,

Thank you for your update.

Currently, I think I'm not able to help you solve this case, but I will invite other senior members to help you troubleshoot this. Please wait patiently.

Thank you for your understanding.

Best Regards,

_{Tuesday, September 12, 2017 8:33 PM}

Thank you Lana for your help, I appreciate your effort.

Ill wait & see if someone comes up with somthing new to try

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Microsoft Visual C++ 2012 x64 - Error 0x8007015e

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