Event ID 14035 MailTips - MailTips Query failed for mailbox Request could not be processed in time. Timeout occurred during 'Getting-MailboxFull'

Question

_{Monday, April 16, 2018 9:36 PM}

Hello

One of my 'power' users (!) with a 28 GB mailbox is having performance issues.  In Outlook it often says trying to retrieve information from the server.  Around the time he is having issues I often see the following logged on the Exchange Server

Log Name:      Application
Source:        MSExchange MailTips
Date:          4/16/2018 4:14:47 PM
Event ID:      14035
Task Category: MailTips
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <servername>
Description:
Process Microsoft.Exchange.InfoWorker.Common.Delayed`1[System.String]: MailTips query failed for mailbox <Display Name>SMTP:<Email Address>. Latency:OpenSession:45539, total:45539. The returned exception is: Microsoft.Exchange.InfoWorker.Common.Availability.TimeoutExpiredException: Request could not be processed in time. Timeout occurred during 'Getting-MailboxFull'.
. Name of the server where exception originated: <servername>. LID: 0.

I have tried adding the Registry Key "Maximum Allowed Sessions Per User" under the following registry key and set the value to 64.  However the problem still seems to be there.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem" 

Should I keep increasing this value or should I be looking somewhere else? I have noticed that increasing this value has caused my CPU usage to go up a little bit.  

Many thanks

Phil

All replies (4)

_{Tuesday, April 17, 2018 7:00 AM}

Hi,

"One of my 'power' users (!) with a 28 GB mailbox is having performance issues."

Could you tell us what is the detailed use of the mailbox? Is it just a normal user mailbox? 

As per my experience, a server reboot will fix the issue, if it doesn't work, please check the mailbox and database quota settings and post the output here.

Get-mailbox "username" | fl *quota*
Get-mailboxdatabase "DBname" | fl *quota*

Regards,

Manu Meng

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_{Tuesday, April 17, 2018 12:48 PM}

Hello 

Here you go 

ProhibitSendQuota            : Unlimited
ProhibitSendReceiveQuota     : Unlimited
RecoverableItemsQuota        : Unlimited
RecoverableItemsWarningQuota : Unlimited
CalendarLoggingQuota         : Unlimited
UseDatabaseQuotaDefaults     : False
IssueWarningQuota            : Unlimited
RulesQuota                   : 256 KB (262,144 bytes)
ArchiveQuota                 : Unlimited
ArchiveWarningQuota          : Unlimited

ProhibitSendReceiveQuota     : 20 GB (21,474,836,480 bytes)
ProhibitSendQuota            : 18 GB (19,327,352,832 bytes)
RecoverableItemsQuota        : 30 GB (32,212,254,720 bytes)
RecoverableItemsWarningQuota : 20 GB (21,474,836,480 bytes)
CalendarLoggingQuota         : 6 GB (6,442,450,944 bytes)
QuotaNotificationSchedule    : {Sun.1:00 AM-Sun.1:15 AM, Mon.1:00 AM-Mon.1:15 AM, Tue.1:00 AM-Tue.1:15 AM, Wed.1:00 AM-Wed.1:15 AM, Thu.1:00 AM-Thu.1:15 AM,
                               Fri.1:00 AM-Fri.1:15 AM, Sat.1:00 AM-Sat.1:15 AM}
IssueWarningQuota            : 15 GB (16,106,127,360 bytes)

I have rebooted server, but seems to come back!

Thanks

Phil

_{Wednesday, April 18, 2018 5:58 AM}

Hi,

I noticed that your mailbox size exceeds the database quota, even if you are not using the default database quota, we recommend you to set database quota (ProhibitSendReceiveQuota, ProhibitSendQuota, IssueWarningQuota) to be larger than 28GB, then check if issue persists.

Regards,

Manu Meng

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_{Sunday, April 22, 2018 3:28 PM}

Hi,

Just checking in to see if above information was helpful. Please let us know if you would like further assistance.

Regards, 

Manu Meng

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Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.