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Question
Monday, July 18, 2016 2:49 PM
Hello,
I'm experiencing some problems when trying to install VS2015 Pro update 3 on a Win7 SP1 machine. I work remotely via RPC and on a private network so I have no access to the Internet on that machine. I'm using the ISO file.
I selected only a custom install for C++ packages.
The problem is "A setup package is either missing or damaged" for vc_runtimeDebug_x64.msi, ...x86.msi, VSHub_Core.msi,... then I stopped the installer. I expect more problem further. I retry to install about 5 times. Same problem.
I checked the SHA-1 of the file after downloading it and it is correct.
I don't know if it is important to know but VS2012 pro is already installed on that machine.
Can someone help me to find a solution? Is the installer really broken? Any help would be appreciated. Thank you!
All replies (7)
Monday, July 25, 2016 6:57 AM ✅Answered | 1 vote
Dear Dominique,
Thank you for your update.
>>In the box I have "C:\Users\cflocal\Desktop\VS2015_pro_update3_full\packages\Windows_Espc\enu\cab1.cab" and I found that this file is empty (0k). But in the parent folder, there is a file cab1.cab that has 3492k.
The specific file is empty, it looks like the offline installer is corrupted. The file cab1.cab in the parent folder is different with the specific one, I found the error information "Error 0x80091007: Hash mismatch" in the log file and I also compared the size of this 2 files on my local with anther ISO file, they have different size.
Please Re-download the offline installer and clean up the previous installer package before it and choose a different, empty folder to store the new offline installer.
Best regards,
Sara
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Monday, July 18, 2016 7:36 PM
After reading a little further, I found that I have to download the web installer then call it from the command line with option /Layout. So I did that. And now I have a 22 Gig folder ready to installed that I painfully moved to my development computer that is not linked to the Internet.
Same problem: package vc_runtimeDebug... missing or broken.
What must I do? I would approciate some help because I must install VS2015 and I'm unable to do it.
Thanks!
Tuesday, July 19, 2016 6:12 AM
Dear Dominique,
Welcome to the MSDN forum.
Since you already used the offline installer to install on your computer, those missing setup package should existing in the offline installer. When you meet this error and choose the option “Please Provide a location to search for this packages:” and find the exact path of those missing package like the following screenshot and see if the same issue will happen or not.
Meanwhile, please temporarily disable anti-virus software and run as administrator, sometime this factors can lead to this error.
BTW, did you meet any error information during the downloading of the offline installer?
If this issue still persists, I need your help to the VS installation log. Please use http://aka.ms/vscollect to gather the installation logs. After using it, you will find vslogs.zip under %temp% folder. Please upload the file to https://onedrive.live.com/ and share the link here.
Best regards,
Sara
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Tuesday, July 19, 2016 12:16 PM
Hello Sara, thanks for your help.
I ran as admin and no anti-virus was activated during the installation. I also tried to locate the package but the .msi file is already selected in the textbox and it seems to be correct. I suspect the .msi files to be corrupted.
Before trying to collect more installation info with your utility I will try to install VS2015 on a clean new computer created from a clean Win7SP1 image. Once my tests will be done, I will come back with more info.
FYI: the file that seems broken is ..\vcRedistD14\debug\x86\vc_runtimeDebug_x86.msi. Some others seems corrupted too but this one is the first one.
Wednesday, July 20, 2016 6:12 AM
Dear Dominique,
Thank you for your update, if you have any updates, please feel free to let me know.
Best regards,
Sara
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Thursday, July 21, 2016 2:13 PM
Hello again Sara,
I started again installing VS2015 Pro update 3 on a brand fresh computer with Win7SP1 64 bits. Nothing else installed.
My installer was "built" with /Layout and contains the folder "OfflineCache". I'm expecting all required packages are in this folder. The folder of the installer makes 22.4 Gig.
The computer is not connected to any network, there is no anti-virus and I'm launching the installer as an administrator.
After starting the installer:
1) I get a warning telling me that the computer cannot reach the Internet (normal). I click on "Continue".
2) I choose "Custom Install" then select only VC++ Common Tools and MFC. Nothing else. The installer indicates that 11 Gig are required on disk. I click on "Next". I can see that SDK 8.1, Common Tools for VC++ 2015 and MFC will be installed. I click on "Install"
3) After creating the restore point, the installer proceeds then after few minutes I get the message that a setup package is either broken or missing. In the box I have "C:\Users\cflocal\Desktop\VS2015_pro_update3_full\packages\Windows_Espc\enu\cab1.cab" and I found that this file is empty (0k). But in the parent folder, there is a file cab1.cab that has 3492k. I chose it the clicked on "Retry" but the installer doesn't accept this file. The "Skip" option is not available and I must close (or kill) the installer.
So, I restarted the computer as required by the stopped installer then ran "Collect.exe" as you suggested.
The link is https://1drv.ms/u/s!AoVlOQnbwmLla5XDCdLIGLZkEVY
I hope we will be able to perform the installation rapidly. Thanks for your help.
Tuesday, July 26, 2016 11:52 AM
Thank you Sara,
As you suggested, I rebuilt the offline installer from scratch and this time it worked fine. I succeeded to install VS2015 and run it.
I would suggest MS to provide offline installer ISO file and/or sha1 checksum values to make sure the complete offline installer download worked fine.
Anyway, thanks again for your help!