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Question
Monday, July 8, 2019 10:20 AM
Good day,
It started on 20 may with 4 of our 8 laptops. We changed the Office password and installed the Windows updates. Since then after 1 or 2 restart/shutdowns all Windows credentials (second tab in credential manager) are gone. If I for example add a Windows credential in the credential manager with server 'a', user 'b' and password 'c', it will be gone after 1 or 2 restarts. The same applies to credentials for rdp / mapped drives. VPN works, so that password is probably not a Windows credential.
I reinstalled 3 laptops, 2 of them kept the problem, 1 of them is working correctly now. 1 HP and 2 Lenovo. 1 of the Lenovo's is OK now. Lenovo laptops have Norton, HP doesn't.
Deleting all credentials and adding them by hand didn't work. Web credentials don't disappear.
Something else I can try? Especially new installations that don't work is particularly strange.
We don't use domain and credentials are persistence Enterprise.
Kind regards,
Sjaak
All replies (4)
Tuesday, July 9, 2019 6:01 AM
Hi,
Try to login use only username.
More information, please refer to the following similiar case:
Credential Manager forgets Windows Credentials after logoff or reboot
Best regards,
Yilia
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Tuesday, July 9, 2019 11:29 AM
One of the usernames is 'b', so it's only username ;-)
Monday, July 22, 2019 7:43 AM
Did you try use .\username to login?
Best regards,
Yilia
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Thursday, July 25, 2019 4:16 PM
That gives an error. localhost\username does work, is that the same solution with different syntax? I could for example add localhost\bb.