Failed to get the disk information

Question

_{Friday, June 6, 2014 10:21 AM}

Hello,

I'm getting the following error message on a Hyper-V server:

Log: Microsoft-Windows-Hyper-V-VMMS-Admin
Type: Error
Event: 15268
Agent Time: 2014-06-06 09:51:01Z
Event Time: 07:50:19 AM 6-Jun-2014 UTC
Source: Microsoft-Windows-Hyper-V-VMMS
Category: None
Username: SYSTEM
Computer: SERVER.domain.lan
Description: Failed to get the disk information.

I can't find any information regarding this error message/ID. Is there anyone who received the same error message once?

Kind regards,

Rense Hartog

All replies (15)

_{Wednesday, July 2, 2014 7:46 AM ✅Answered}

I think I found the answer to this. The Hyper-V server can't get the disk information because the Integration Services aren't up-to-date. I updated the services and I don't get the error message anymore.

_{Friday, June 6, 2014 12:40 PM}

Where are your VHD's located?

Are they local, CSV or SMB?

It could possibly be caused by a VHD being placed on an SMB share with incorrect permissions or of an un supported version.

Gil Gross | Technical Lead | G-Net Network Solutions | www.g-net.co.il | plz visit my blog - http://gilgrossblog.wordpress.com

_{Monday, June 9, 2014 5:58 PM}

Hi,

Any update on this?

Gil Gross | Technical Lead | G-Net Network Solutions | www.g-net.co.il | plz visit my blog - gilgrossblog.wordpress.com

_{Tuesday, June 10, 2014 5:54 AM}

Hi Rense,

Please try to restart the VMMS service .

Then check the event log again .

Any further information please feel free to let us know .

Best Regards

Elton Ji

We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
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_{Tuesday, June 10, 2014 11:52 AM}

The VHD's are located in a ClusterStorage. What do you mean with CSV or SMB?

_{Tuesday, June 10, 2014 2:47 PM}

CSV is clustered strorage, SMB is a file share.

Gil Gross | Technical Lead | G-Net Network Solutions | www.g-net.co.il | plz visit my blog - gilgrossblog.wordpress.com

_{Wednesday, June 11, 2014 10:04 AM}

Alright then. Again, the VHD's are located on a clustered storage. So I guess the permissions aren't the problem?

_{Wednesday, June 11, 2014 10:05 AM}

I can't find the VMMS service anywhere. Do you have a specific name for the service you're referring to?

_{Friday, June 13, 2014 9:21 AM}

Any idea's? Haven't heard anything in a while.

_{Wednesday, June 18, 2014 3:34 PM}

Hi Rense,

Sorry for the delay .

VMMS is  " hyper-v virtual machine management" .

Best Regards

Elton Ji

We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

_{Tuesday, May 12, 2015 12:03 PM}

Hi,

could you please clarify what component you updated on which machine? I get that error message on my hyper-v host machine, not on a VM.

The host doesn't have any integration services (as far as I know).

So what do I have to do?

_{Wednesday, May 20, 2015 8:51 AM}

Hi gnargor,

The error should name a VM, because the warning is related to the Integration Services. You get the error on the Hyper-V host, but it should mention a VM.

Rense

_{Thursday, June 23, 2016 5:35 PM}

How to update Integration Services? Should it be done on Hyper-V node or on VM?

Thank you

_{Friday, June 24, 2016 6:46 AM}

Hi MarioTunes,

You should connect to the specific VM and insert the Integration Disk. Please check out the following video: https://www.youtube.com/watch?v=MuJKdD35a34

Rense

_{Tuesday, January 14, 2020 11:39 AM}

Not the correct answer