Office365 User not receiving Meeting Request Email (but shows in Calendar)

Question

_{Thursday, December 18, 2014 3:09 PM}

Hi,

We have one user (so far) who has successfully migrated from Exchange 2007 to 'Office365' but when you sent them an meeting request they do not get ANY email notification of it. No Spam, rules, junk email are affecting it. There are no delegates on the account.

I have removed the Office365 user license for them and then re-added it but made no difference.

If the user goes into the calendar they can actually 'see' the meeting and accept / decline it in there but we obviously need the user to get some email notification of it so they are aware of a meeting and now get a 'surprise' meeting they knew nothing about!

Other migrated users are able to receive email notifications of meeting requests without issue. There is just no trace of it for this user.

All replies (1)

_{Friday, December 19, 2014 7:02 AM ✅Answered}

Hi Peter,

As per your description above, I understand that one user cannot receive meeting requests, instead, the meetings are placed on their calendar directly.

I would like to confirm that whether he/she configured the email account into any Outlook clients, or actually we are talking about the web-based Outlook in Office 365 portal?

If this is an issue in the Outlook desktop client, please check if you have ticked the option of Automatically accept meeting requests and remove canceled meetings under FILE>Options>Calendar>Auto Accept/Decline... Try untick it and verify again.

If Outlook client is not involved here, I would suggest you post your question in the forum of Office 365 Community - email and calendar, where you can get more experienced responses:

http://community.office365.com/en-us/f/158.aspx

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

Hope this helps.

Regards,

Ethan Hua
TechNet Community Support

It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.